This module is designed to welcome our learners to the training program and in the organisation. It gives a brief introduction about EduBridge and expectation during the journey of learning. The learners will also get access to self-learning interactive module to know their login portal better.

Slideshow: Induction and Orientation of Students (OFL)

Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.

Slideshow: Introduction to Basic Spoken English (OFL)

It's Not What You Say, it’s how you Say it..!!!! Pronunciation is the way a word or a language is spoken, or the manner in which someone utters a word. This module will aim at introducing you to the pronunciation of alphabets, numbers and words.

Slideshow: English Pronunciation (OFL)

When you speak in any language every letter or a word has a sound and is pronounced accordingly. In English too, there are certain letters which has two sounds, either Consonant Sound or Vowel Sound. In this module you will first understand the meaning of these sounds that is available in English language.

Slideshow: Sounds in English: Consonant Sounds (OFL)

Five of the 26 alphabet letters are vowels: A, E, I, O, and U. The letter Y is sometimes considered a sixth vowel because it can sound like other vowels. In this module you will first understand the meaning of Vowel Sounds and their examples.

Slideshow: Sounds in English: Vowel Sounds (OFL)

With 2,500 to 3,000 words, you can understand 90% of everyday English conversations, English newspaper and magazine articles, and English used in the workplace. The remaining 10% you'll be able to learn from context, or ask questions about. However, it's essential to learn the right English vocabulary words, so you don't waste your time trying to memorize a huge collection with very little benefit. In this module you will learn many different basic words that are required to speak better.

Slideshow: Basic English Simple Words (OFL)

Knowledge of English is important as we can get to know how to frame sentences, how to use words in dialogues while speaking to others. This module will help you improve your conversational skills and will make you feel confident speaking in English.

Slideshow: The GUIDE Principle (OFL)

Reading aloud is widely recognized as the single most important activity leading to language development. The goal of this module is to derive meaning of the sentences that you read.

Slideshow: Word Reading Practice (OFL)

Reading aloud is widely recognized as the single most important activity leading to language development. The goal of this module is to derive meaning of the sentences that you read.

Slideshow: Sentence Reading Practice (OFL)

One of the biggest challenges for someone with social anxiety is starting conversations and keeping them going. It is normal to struggle a bit when you are trying to make small talk, because it is not always easy to think of things to say. This module will help you to answer all your questions by improving your conversational skills and building confidence in you.

Slideshow: Simple Conversational Skills (OFL)

Grammar is the foundation for communication in any language - the better the grammar, the clearer is the message. Simple sentence in English should have appropriate grammar. This module will share the knowledge of basic grammar.

Slideshow: Using Grammar in English (OFL)

Fluency is defined as the ability to read with speed, accuracy and proper expression. In order to understand what you read, you must be able to read fluently whether you are reading aloud or silently. This module will focus of few short stories and activity that will help you to be a fluent reader.

Slideshow: Improve your Reading Skills (OFL)

Writing is important because it improves communication skills, creative thinking and creativity. This module will focus on improving your writing skills through various methods and activities.

Slideshow: Improve your Writing Skills (OFL)

Form fillings are an essential part of the job search if you work in certain sectors. Unfortunately, these forms are generally comprehensive and your heart may sink when faced with one because they can appear pretty impersonal. But don’t worry, there’s a technique for ensuring that your application form gets noticed by potential employers, their formulaic nature. This module will focus on teaching you what is form filling all about and guide you with few tips.

Slideshow: Form Filling (OFL)

This is not surprising when you consider that good listening skills can lead to: better customer satisfaction and greater productivity. This module will build the ability of effective listening skills to avoid communication break downs.

Slideshow: Improve your Listening Skills (OFL)

The capacity to put words together in a meaningful way is equally important in any communication. This module will help you to enhance your speaking skills through various activities conducted in the training.

Slideshow: Improve your Speaking Skills (OFL)

Congratulations on completing your learning sessions!! Let's start putting the learning into practice now.

Slideshow: Practice Assessment CS (OFL)

The soft skill training for students is to enhance their day-to-day working procedures and also empower them for better decision making. This module will aim at helping you in learning about what is soft skill and how it works in your career.

Slideshow: Introduction to Soft Skills (OFL)

To help you understand and learn about soft skill competencies, we are going to focus only on skills that can be utilized to ensure your career growth and stability. You will probably be overwhelmed by the fact that there are several kinds of soft skills. Work-related soft skills alone reach up to 60 different kinds. Now that is a big number. There are seven important types: Communication, Team Work, Adaptability, Problem Solving, Critical Observer, Conflict resolution, Leadership. Below are the explanations of each.

Slideshow: Fundamentals of Soft Skills (OFL)

This module develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this module will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

Slideshow: Effective Communication (OFL)

Interpersonal skills are the skills we use every day when we communicate and interact with other people, both individually and in groups. This module will help you to improve and develop your interpersonal skills.

Slideshow: Interpersonal Skills (OFL)

Social interaction at the work place promotes enhanced collaboration, higher metacognition, richer sensory experience by way of emotion, better planning where each member feels included, and better understanding of common values and purpose. Those leaders which promote social interaction within their organization are able to engage wider range of human intelligence which includes physiological, social, emotional, constructive, reflective and dispositional. In this manner, a wider range of human intelligence is integrated in a natural manner to achieve the individual and organizational goal.

Slideshow: Social Interaction (OFL)

To help you understand and learn about soft skill competencies, we are going to focus only on skills that can be utilized to ensure your career growth and stability. You will probably be overwhelmed by the fact that there are several kinds of soft skills. Work-related soft skills alone reach up to 60 different kinds. Now that is a big number. There are seven important types: Communication, Team Work, Adaptability, Problem Solving, Critical Observer, Conflict resolution, Leadership. Below are the explanations of each.

Slideshow: Group Interaction (OFL)

Time management” is the process of organizing and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress.

Slideshow: Time Management (OFL)

Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.

Slideshow: Introduction to Personality (OFL)

Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.

Slideshow: Grooming and Personal Hygiene (OFL)

In this module, you will endure the understanding as teams are only successful when all members contribute equally and respect one another.

Slideshow: Team Work (OFL)

This module will aim at making you understand the importance of Presentations Skills and implement the skills in day to day life.

Slideshow: Presenting Attractive Personality at Presentations (OFL)

In this module, you will learn to identify appropriate verbal and non-verbal communication skills/techniques for an interview (e.g. eye contact, use of filler words, hand gestures, and verbal pace).

Slideshow: Developing Good Interview Skills (OFL)

This module creates an awareness of the processes involved in different types of interviews.

Slideshow: Understanding Interview Process (OFL)

This module will guide you on writing the perfect objective statement in a resume and explain the importance of a cover letter.

Slideshow: Cover Letter and Resume Writing (OFL)

This module enhances your understanding of how to differentiate between the different types of interviews and develop the skills required for approaching them with confidence.

Slideshow: Types of Interviews (OFL)

This module will help you to identify professional behaviors that include preparedness, professional attire and effective presentation.

Slideshow: Preparing for an Interview (OFL)

This module will take you to the process of during and after an interview.

Slideshow: During and after Interview Process (OFL)

This module combines the implementation of a recruitment strategy with skill development, which you will then be able to put into practice.

Slideshow: Business Etiquette (OFL)

Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.

Slideshow: Introduction to Basics of Computer (OFL)

MS Word is the most popular word processing software used today. Intermediate and advanced level knowledge of this software could lead to job opportunities since MS Word is used a lot in the workplace. This module will aim at making you learn and develop basic skills in using MS Word..

Slideshow: Introduction to MS Word (OFL)

Learn the basics of using Microsoft Excel through this module, so that you can learn valuable skills for your job, to get a job or may be just learn for gaining knowledge and be connected with latest technology.

Slideshow: Introduction to MS Excel (OFL)

PowerPoint is a quick and easy way to organize ideas and information, but can encourage the creation of presentations that lack substance. Whether your presentation needs a visual kick, collaboration, share information beyond the initial meeting, PowerPoint is a good option.This module will aim at making you understand the basics of using Microsoft PowerPoint, so that you can learn valuable skills for your job, to get a job or may be just learn for gaining knowledge and be connected with latest technology.

Slideshow: Introduction to MS PowerPoint (OFL)

This module will aim at understanding you to the importance and usage of the network.

Slideshow: Introduction to Internet (OFL)

This module will aim at understanding you to the importance of security awareness.

Slideshow: Introduction to Security Awareness (OFL)

Computer technology has been rapidly advancing over the past two decades, mostly due to the high demand for personal and institutional computers. While this trend is expected to continue for a few years, Personal Computers (PCs) will slowly lose their position as the main driving factor behind the computer technology. These emerging devices, which include Internet appliances and smart vehicles, will pressure the computer industry to continue their current trend and deliver faster, denser, and cheaper computers. This module will aim at understanding you to the introduction to technology trends.

Slideshow: Introduction to Information Technology Trends(OFL)

This module will cover the concept of retail business, functions performed by a retailer, and major global retailers.

Slideshow: New to the Retail Industry(OFL)

This module will cover the store administration activities/ tasks to on the daily basis. It will also cover the process to be followed as per the store guidelines during pre-entry of customer, during interacting with customer, and post exit of the customer.

Slideshow: Tour of Retail Outlet (OFL)

This module will aim at helping you understand your role as Trainee associate in Retail Sector.

Slideshow: Know your Job Role (OFL)

In this module you will learn how to create an eye‑catching display using promotional materials, equipment and stock for the retail store. Through careful planning, preparation and maintenance of your display, you will learn how to promote products and increase sales of services and retail products. You must follow safe working practices during the assembly and dismantling stages of the display.

Slideshow: Display Stocks to Promote Sales (OFL)

In this module, you’ll cover every aspect of your retail store layout from floor plans that encourage traffic flow to ideal product placement.

Slideshow: Shop Floor planning and Layout (OFL)

This module will cover the management of stock in stores and process of preparing the products for the display and sales.

Slideshow: Visual Merchandising and Tools (OFL)

This module will cover the method of merchandise purchase and the working of merchandise department in a store.

Slideshow: Basics of Merchandising (OFL)

This module will cover the management of stock in stores and process of preparing the products for the display and sales.

Slideshow: Prepare Product for Sale (OFL)

This module will aim at helping you in learning about the CRM that supports in effective strategy of sales promotion and the loyalty program that attracts customers to the stores.

Slideshow: Promote Loyalty Schemes to the Customers (OFL)

In this module, you will understand the reasons of shrinkage and your role to control the inventory shrinkage.

Slideshow: Know about Inventory Shrinkage (OFL)

This module aims to make you, understand the importance of health and proper diet to be followed for active body, which in turn will improve your performance at work.

Slideshow: Health & Diet (OFL)

This module aims to make you, understand you will learn about the basic housekeeping and safety practices that are to be adopted at the retail store to provide a hygienic, safe and secure environment to both the customers and the employees.

Slideshow: Store Security ad Hygiene (OFL)

This module will cover the importance of product knowledge and updating the product knowledge by a CSA in the retail store.

Slideshow: Product Knowledge to Provide Information to the Customers (OFL)

This module will aim at helping you in understanding the customers buying behavior and different types of customers.

Slideshow: Providing Information and Advice to the Customer (OFL)

In this module, you will understand how important your role is to protect the positive image of self and organization for better sales and for the organization as a whole.

Slideshow: Create Positive Image of Self and Organization (OFL)

In this module you will learn the etiquettes and grooming standards which are very vital for hospitality industry. Being the first representative of the industry your impression leads to the hotel impression and it's business growth.

Slideshow: Know about Etiquette and Body Language (OFL)

This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.

Slideshow: Self Management (OFL)

This module aims to make you, understand the meaning and importance of Team Work in the organization. This module will make you realize importance of teamwork in your professional growth.

Slideshow: Working as a Team (OFL)

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.

Slideshow: Practice Assessment (OFL)

This unit will focus on various aspects of retailing. The first session covers the basics of retailing, the second session deals with organised and unorganised retailing, the third explains store retailing and nonstore retailing, and the fourth session discusses the duties of a retail cashier and also discusses the Indian and global retailer.

Slideshow: Introduction to Retailing (OFL)

The store operations assistants should check their store’s policy for receiving and delivering goods. All type of businesses, especially retail stores, must store goods safely, as well as ensure that the firm fulfils the legal duty to protect the health and safety of those affected by their business. The right approach to storage can also help firm owners in reducing pollution, unnecessary wastage and other costs.

Slideshow: Receiving and Dispatching Stock to Stores (OFL)

In any retail store, it is essential that the goods are stored in a location where they are safe and can be found easily. Storing products in the right conditions (e.g., temperature should be controlled) is also essential to safeguard the products and to minimise wastage.

Slideshow: Storage of Goods in Retail Operations (OFL)

In order to have a smooth inventory management in an organisation and run a retail unit successfully a retailer has to determine various stock levels providing over and under-stocking. These levels help the organisation to meet the customers’ demand and to satisfy their needs. It also enables to avoid unnecessary investment in the inventory.

Slideshow: Stock Levels in Storage (OFL)

Maintaining the floor plan is one of the duties of a store operations assistant. The floor plan indicates the place where goods or products and customer service are put together and also indicate the movement space for the customer.

Slideshow: Reporting Storage Space (OFL)

The present unit ‘Customer Service’ has been divided into four sessions — The first session which deals with differences between customer and consumer, and identifying customer needs and behaviour. The second session explains the identification of effective customer service. The third session describes the organisation standards of appearance and behaviour and the fourth session discusses how to identify and confirm customer’s expectation

Slideshow: Customer Service (OFL)

This module describes the skills and knowledge required to work effectively within and with teams across a Retail environment

Slideshow: To Work Effectively in Your Team (OFL)

This module describes the skills and knowledge required to work effectively in an organization

Slideshow: Work Effectively in Your Organization (OFL)

To be competent, you must be able to comply with your organization’s current health, safety and security policies and procedures. You should report any identified breaches in health, safety, and security policies and procedures to the designated person. You should identify and correct any hazards that you can deal with safely, competently and within the limits of your authority.

Slideshow: Health Safety and Welfare at Work (OFL)

This module will cover the concept of retail business, functions performed by a retailer, and major global retailers.

Slideshow: New to the Retail Industry (OFL)

This module will aim at helping you in learning and understanding the duties of retail store staff and their responsibilities for better customer service and productivity in sales.

Slideshow: Duties of Retail Store Staff (OFL)

This module will cover the importance of customer service, sales promotion, and the use of CRM for effective service and sales in retail store.

Slideshow: Customer Service & Sales Promotion in Store Administration (OFL)

Prevention is better than cure, and this certainly applies to the security of your commercial premises. In this module, you will know how to identify shoplifters and your role in security of the store and yourself.

Slideshow: Keeping the Store Secured (OFL)

In this module, you will understand the different techniques and tips of a retail store display.

Slideshow: Visual Merchandising &Tools (OFL)

This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.

Slideshow: Demonstration of Products (OFL)

This module will cover the method of handling the customers and helping the customers to choose the product without any regret and ensure the repeat customer.

Slideshow: Helping Customers to Choose the Product (OFL)

This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.

Slideshow: Overview of Product Sales Specialist (OFL)

The retail store completely depends upon the sales executive who can boos t up the business and ensure the turnover of the customers. This module will aim at helping you to understand the selling process and the techniques of Upsell and cross-sell.

Slideshow: Introduction to Selling (OFL)

Retail is all about attracting customers, convincing the customer and making more sale of the products. In this module, you will understand the techniques of promoting products and convince customers to purchase products.

Slideshow: Maximising Sales (OFL)

After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization. This module will cover the understanding of personalized service and meeting company standards.

Slideshow: Personalized Post Sales Service (OFL)

In this module, you will understand how important your role is to protect the positive image of self and organization for .better sales and for the organization as a whole.

Slideshow: Create Positive Image (OFL)

To work in retail is to hear complaints. It’s your job to address each complaint, found or unfounded, from each retail customer. In this module, you will understand the complaint Management techniques of the retail stores.

Slideshow: Resolve Customers Concerns (OFL)

In this module, you will understand the importance of planning and handling customers accordingly for ongoing business and customer satisfaction.

Slideshow: Organising Reliable Service Delivery (OFL)

This module will cover the understanding of communicating and meeting customers’ expectations by effective customer service.

Slideshow: Improve Customer Relationship (OFL)

This module will cover the understanding of how you monitor customers problem carefully, understand the issues from the grass root level and then fix the problem effectively wit in the timeline given to the customer.

Slideshow: Monitoring and Solving Customer Service Issues (OFL)

This module aims to make you, understand the meaning and importance of Team Work in the organization. This module will make you realize importance of teamwork in your professional growth.

Slideshow: Working as a Team (OFL)

This module aims to make you, understand the situation and act accordingly to work in a team effectively and efficiently.

Slideshow: Working Effectively in an Organisation (OFL)

This module aims to make you, understand the situation and think the way to react to each situation that would occur in the store. This module will also improve your thought process and decision making skills

Slideshow: Situational Case Studies (OFL)

This module will aim at understanding the importance of health and safety at the workplace. How to react in an emergency situation and identify and recommend opportunities for improving health and safety in your organization.

Slideshow: Health & Safety (OFL)

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.

Slideshow: Retail Practice Assessments (OFL)