About the Program
This course provides an overview of service level agreements, the benefits and barriers of SLA which stands as a critical component of the relationship between a client and a Business Process Outsourcing (BPO) provider.
This course will,
- Provide a clear and open framework for working with other teams to improve communication and effectiveness
- Improve understanding of the services provided which may improve communication, and more positive working relationships
- Facilitate improved service delivery and support
- Provide learning to align services with business delivery
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider will furnish. This module will take you through the key components of SLA and its verification.