This module is designed to welcome our learners to the training program and in the organisation. It gives a brief introduction about EduBridge and expectation during the journey of learning. The learners will also get access to self-learning interactive module to know their login portal better.

Slideshow: Induction and Orientation of Students (OFL)

Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.

Slideshow: Introduction to Basic Spoken English (OFL)

It's Not What You Say, it’s how you Say it..!!!! Pronunciation is the way a word or a language is spoken, or the manner in which someone utters a word. This module will aim at introducing you to the pronunciation of alphabets, numbers and words.

Slideshow: English Pronunciation (OFL)

When you speak in any language every letter or a word has a sound and is pronounced accordingly. In English too, there are certain letters which has two sounds, either Consonant Sound or Vowel Sound. In this module you will first understand the meaning of these sounds that is available in English language.

Slideshow: Sounds in English: Consonant Sounds (OFL)

Five of the 26 alphabet letters are vowels: A, E, I, O, and U. The letter Y is sometimes considered a sixth vowel because it can sound like other vowels. In this module you will first understand the meaning of Vowel Sounds and their examples.

Slideshow: Sounds in English: Vowel Sounds (OFL)

With 2,500 to 3,000 words, you can understand 90% of everyday English conversations, English newspaper and magazine articles, and English used in the workplace. The remaining 10% you'll be able to learn from context, or ask questions about. However, it's essential to learn the right English vocabulary words, so you don't waste your time trying to memorize a huge collection with very little benefit. In this module you will learn many different basic words that are required to speak better.

Slideshow: Basic English Simple Words (OFL)

Knowledge of English is important as we can get to know how to frame sentences, how to use words in dialogues while speaking to others. This module will help you improve your conversational skills and will make you feel confident speaking in English.

Slideshow: The GUIDE Principle (OFL)

Reading aloud is widely recognized as the single most important activity leading to language development. The goal of this module is to derive meaning of the sentences that you read.

Slideshow: Sentence Reading Practice (OFL)

One of the biggest challenges for someone with social anxiety is starting conversations and keeping them going. It is normal to struggle a bit when you are trying to make small talk, because it is not always easy to think of things to say. This module will help you to answer all your questions by improving your conversational skills and building confidence in you.

Slideshow: Simple Conversational Skills (OFL)

Grammar is the foundation for communication in any language - the better the grammar, the clearer is the message. Simple sentence in English should have appropriate grammar. This module will share the knowledge of basic grammar.

Slideshow: Using Grammar in English (OFL)

Word stress in English is the way, a speaker highlights certain words in each sentence. It helps the listener focus on important parts and understand the speaker's meaning. This module will explain about the word stress and syllable in detail with some of the examples.

Slideshow: Know the importance of Word Stress (OFL)

Pronunciation is an important part of English language, but some people forget about sentence stress and intonation. This module will focus on practice of sentence stress which will help you to speak more quickly and naturally.

Slideshow: Learn how to use Sentence Stress (OFL)

Fluency is defined as the ability to read with speed, accuracy and proper expression. In order to understand what you read, you must be able to read fluently whether you are reading aloud or silently. This module will focus of few short stories and activity that will help you to be a fluent reader.

Slideshow: Improve your Reading Skills (OFL)

Writing is important because it improves communication skills, creative thinking and creativity. This module will focus on improving your writing skills through various methods and activities.

Slideshow: Improve your Writing Skills (OFL)

This is not surprising when you consider that good listening skills can lead to: better customer satisfaction and greater productivity. This module will build the ability of effective listening skills to avoid communication break downs.

Slideshow: Improve your Listening Skills (OFL)

The capacity to put words together in a meaningful way is equally important in any communication. This module will help you to enhance your speaking skills through various activities conducted in the training.

Slideshow: Improve your Speaking Skills (OFL)

Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.

Slideshow: Introduction to Personality

Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.

Slideshow: Grooming and Personal Hygiene

Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.

Slideshow: Body Language

Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.

Slideshow: Know about Etiquettes

Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.

Slideshow: Confidence Building

The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.

Slideshow: Six Pillars of Character

Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.

Slideshow: Team Work makes the Dream work!

Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.

Slideshow: Introduction to Basics of Computer (OFL)

MS Word is the most popular word processing software used today. Intermediate and advanced level knowledge of this software could lead to job opportunities since MS Word is used a lot in the workplace. This module will aim at making you learn and develop basic skills in using MS Word..

Slideshow: Introduction to MS Word (OFL)

Learn the basics of using Microsoft Excel through this module, so that you can learn valuable skills for your job, to get a job or may be just learn for gaining knowledge and be connected with latest technology.

Slideshow: Introduction to MS Excel (OFL)

At a time when we expect instant answers and responses, email interactions constitute a major part of our communication, both personal and professional. This module will aim at enhancing your professional writing skills and proper usage of email

Slideshow: Introduction to Email Etiquette/ Chat (OFL)

Internet is extremely important in many fields, from education and healthcare to business and government. The Internet has also made access to information and communication far easier. This module will aim at understanding you to the importance and usage of the network.

Slideshow: Importance and Usage of Internet (OFL)

Know how important is computer security for saving data and information for different attacks in this module.

Slideshow: Computer Security and Privacy (OFL)

Digital payment is a way of payment which is made through digital modes. This module will explain about various applications used in digital payments.

Slideshow: Digital Payments (OFL)

E-commerce module will explain and bring awareness of buying or selling of goods and services, or the transmitting of money or data, electronically on the internet.

Slideshow: E-commerce (OFL)

This module will aim at helping you to understand the IT/ ITES industry and its growth in India. It will also explain how BPO/ BPM is connected to IT/ ITES industry to serve the growing customers of technology.

Slideshow: Overview of IT/ ITES Industry (OFL)

In this module, you will learn everything about BPO. You will understand the concept of outsourcing. Why and how it is done.

Slideshow: Introduction to BPO & Outsourcing (OFL)

This module will help in understanding the services offered by BPO. These services have become an integral part of various industries as they provide cost-effective solutions for optimizing various business operations.

Slideshow: Services offered by BPO (OFL)

This module will cover the topics on the roles and responsibilities in BPO in each vertical. This will give more clarity on the role that you would be performing and how you can grow in different verticals of the BPO industry.

Slideshow: Roles and Responsibilities in BPO (OFL)

This module will cover the fundamentals of typing and how to implement them.

Slideshow: Basics of Typing (OFL)

In this module, you will learn the different roles of a CSR. And the skills required to perform the different roles.

Slideshow: Your Role and Your Skills (OFL)

In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.

Slideshow: Introduction to communication

In this module, you will learn the diffrence between soft skills and hard skills with practical example and also its importance.

Slideshow: Soft Skills and Hard Skills

This module will explain the importance of reading and writing skills for a BPO professional, as they have to refer the system and provide the information to the customers accordingly.

Slideshow: Importance of Reading and writing Skills in BPO (OFL)

This module will explain the important tools and systems used in BPO. Tools like CRM helps to retrieve customer’s information.

Slideshow: Knowledge of IT Applications in BPO (OFL)

This module will explain the common terms used in BPO. These terms are used by the entire organization in the day to day conversation.

Slideshow: BPO Terminologies (OFL)

This module will help you to understand the meaning of QRC and how to handle QRC as a Voice/ Non-Voice professionals.

Slideshow: Introduction to QRC (OFL)

This module will explain the reports that are maintained by the organization to rate the employees performance. And the parameters and the calculation of gauging the performance of the employees

Slideshow: Documentation & Review (OFL)

This module will help you to understand and implement the workplace etiquettes. And the requirement of professionalism in BPO industry.

Slideshow: Work Place Ergonomics (OFL)

This module will aim at helping you in understanding the importance of customer service and the communicative tools in IT- ITES Industry as it’s more than just providing answers; it’s an important part of the promise your brand makes to its customers.

Slideshow: Great Customer Service in CRM (OFL)

This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.

Slideshow: Aspects of Telephone Etiquette

This module will help to understand the techniques of selling on call and highlights the importance of proactive selling on call aligned with customer's needs.

Slideshow: Introduction to Telephonic Selling skills (OFL)

This module will aim at helping you in understanding the customers buying behavior and different types of customers.

Slideshow: Know to handle Customers (OFL)

This module will help you understand how to handle customer complaints and retain the customer.

Slideshow: Complaint Handling (OFL)

This module will help to understand SWOT (Strength, Weakness, and Opportunity & Threat Analysis). SWOT enables a group/individual to handle everyday problems and look at traditional strategies from a new perspective.

Slideshow: Introduction to SWOT (OFL)

In this module, the participants will understand the basic rules of email etiquettes and will also learn how to frame structured emails.

Slideshow: Email - Etiquette (OFL)

This module will help you understand the basics of managing queries and sales over chat, which is an important pre-requisite to perform the job of an Associate Customer Care.

Slideshow: Handling Queries/ Marketing and Appreciation Over Email (OFL)

This module will help you understand the importance of chat etiquettes and implement them while interacting with internal and external customers.

Slideshow: Chat Etiquettes (OFL)

This module will help you understand the basics of managing queries and sales over chat, which is an important pre-requisite to perform the job of an Associate Customer Care.

Slideshow: Handling Queries or Sales over Chat (OFL)

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This module will prepare you for the final assessments of the course.

Slideshow: Practice Assessments BPO (OFL)

This module enhances your understanding of the purpose of professional interviews.

Slideshow: Interview skills for success with Mock Interviews

In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.

Slideshow: Workplace Readiness- Introduction to the understanding of job