As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.

Slideshow: Introduction to Hospitality And Tourism

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry.

Slideshow: Facilitate A Smooth Stay For Guests At The Hotel

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.

Slideshow: Types Of Rooms

Customer service is the support you offer your customers — both before and after they buy your product — that helps them have an easy and enjoyable experience with you. This module will aim at helping you in understanding the importance of customer service and the communicative tools in hospitality Industry.

Slideshow: Customer Centric Service

This module will train you more on front office management and the adherence of resolution guidelines while handling guest complaints.

Slideshow: Handling Guest Queries & Complaint

This module will cover about the techniques of enhancing your communication skills and interpersonal skills to handle the office staff and the customer effectively.

Slideshow: Communicate With Customer And Colleagues

This module will help to understand customer service in hospitality industry. Excellent customer service is vitally important in the hospitality industry. It's the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.

Slideshow: Maintain Customer- Centric Service Orientation

This module will explain you about the etiquette and conduct to be followed by the hospitality staff at workplace.

Slideshow: Maintain Standard Of Etiquette And Hospitable Conduct

This module will help to understand maintaining IPR of an organization and customers.

Slideshow: Maintain Ipr Of Organization And Customers

In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.

Slideshow: Follow Gender & Age Sensitive Service Practices

This module will help to understand how to resolve customer service problems.

Slideshow: Customer Query And Complaint Management

This module aims to make you, understand the importance of health and proper diet to be followed for active body, which in turn will improve your performance at work.

Slideshow: Maintain Health And Hygiene

This module aims to make you, understand the importance of health and safety to be followed for in hotels.

Slideshow: Maintain Safety At Workplace