Certified Business Correspondent And Business Facilitator

Become the representatives of a bank to build awareness and carry out banking transactions for the customers.
Blended
160   Hours
Learn at the Academy

Course Highlights

54% started a new career after completing these courses
33% got a tangible career benefit from this course
13% got a pay increase or promotion
Digital certificate of completion
Placement Assistance with EduBridge's Job Portal
₹  1,000

About the Program

To excel in any profession, it is important to have personal and interpersonal skills along with domain skills. With this course, you will learn about the various banking products & services and acquire skills for selling these products to customers. The emphasis is on skilling for the future with a focus on building self-esteem and self-confidence and empowering you through communication, decision-making, and workplace skills. 

 

With 50+ hrs of Master lead and 50+ hrs of Self Study interactive training program, you will get exposure to the Banking and Financial Sector in India and get yourself an aspirational job at the end of the course. Our Dedicated Placement Manager supports you till you get a job and we provide Placement Assistance for up to 3 months after course completion. 

 

**IMPORTANT: Due to COVID-19, Learn at Academy (Classroom Learning) will be held online, under the guidance of a Master Trainer for 4 hours. Classes will resume at the academy once the lockdown gets lifted and it is safe to do so.

This course will,

  • Help you to learn the concepts of general banking including deposits, savings and know your customer(KYC)
  • Enable you to evaluate the principles of lending with special reference to rural and retail lending
  • Help you to understand the role & responsibilities of Financial Inclusion Officers, Business Correspondents and Business Facilitators
  • Help you to apply the skills sets that make BC/BF's effective in relating with rural population - service and sales

We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.

All the best!

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Certified Business Correspondent And Business Facilitator course Minimum Eligibility

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Syllabus

This module will help you to understand the objective of this training which is an initiative of Standard Chartered.

Study Content
Slideshow: Getting Started Slideshow: Certified Business Correspondent and Business Facilitator

This module will help you to understand the process of Refer, Earn with ELC. Now you can earn while you learn. Experience the power of Loyalty with EduBridge's Elite Learners Club and don't miss the opportunity to the join the exclusive VIP Club today and start earning.

Study Content
Slideshow: Getting Started Slideshow: Refer, Earn with ELC Session 1 (LA)

Are you worried about your finances due to job loss? This module will guide you through the "Secure Your Salary with Digit Group’s Total Protect Policy" that ensures you can manage your monthly expenses until you find another job.

Study Content
Slideshow: Getting Started Slideshow: Secure Your Salary

The Indian banking industry has recently witnessed the roll-out of innovative banking models like payments and small finance banks. RBI’s new measures may go a long way in helping the restructuring of the domestic banking industry. This module will aim at helping you to understand the Financial Intermediaries and Structure of the Indian Banking System.

Study Content
Slideshow: Getting Started Slideshow: Structure of Indian Banking and Types of Banks
PDF: Structure of Indian Banking and Types of Banks

This module will equip you with the knowledge and analytical skills needed to understand and evaluate central bank policies and their impacts on the financial world.

Study Content
Slideshow: Getting Started Slideshow: Monetary Policy
PDF: Monetary Policy

Skill India Digital Hub is specially designed and developed to skill, reskill and upskill Indian individuals through an online training platform, API-based trusted skill credentials, payment and discovery layers for jobs and entrepreneurial opportunities. The improved version of the platform has Udyam, e-Shram, NCS and ASEEM portals interlinked for G2C, B2C and B2B services. It will act as a bridge between the employees and employers and allow educational institutes to create/modify curricula as per industry demands.

Study Content
Slideshow: Getting Started Slideshow: Skill India Digital Hub

In this module, we will explore the different types of deposit products that banks offer to help you save and manage your money. We will also cover a range of financial services designed to meet various personal and business needs. By the end of this module, you will have a solid understanding of these products and services, enabling you to choose the best options for your financial goals.

Study Content
Slideshow: Getting Started Slideshow: Various Deposit Schemes and other Services
PDF: Various Deposit Schemes and other Services

This module is designed to provide you with comprehensive knowledge about the various banking services and products available to customers. Additionally, it will cover the processes involved in opening and closing bank accounts.

Study Content
Slideshow: Getting Started Slideshow: Banking Products and Services
PDF: Banking Products and Services

Led by industry expert Sujaya Deb, this session delved into the multifaceted world of banking, shedding light on various banking segments including Personal Banking, Wholesale Banking, Investment Banking, and NRI Banking. Participants gained valuable insights into the responsibilities associated with these roles, gleaned from real experiences shared by our seasoned experts.

Study Content
Slideshow: Getting Started Slideshow: Mastering Banking Products and KYC

This module is designed to provide you with a comprehensive understanding of financial inclusion, its importance, and the various strategies and policies that promote it. By the end of this module, you will have a deeper appreciation of how financial inclusion can drive economic growth and reduce poverty.

Study Content
Slideshow: Getting Started Slideshow: Understanding Financial Inclusion
PDF: Understanding Financial Inclusion

Reserve Bank of India (RBI) introduced a regulation in 2006 allowing banks to provide service at people’s doorstep through the use of third party services. This model is referred to as “Business Correspondents/Banking correspondents” in short BC’s. This module will aim at helping you to know the role of Banking correspondent/ Facilitator and they should know to handle the customers of the Bank.

Study Content
Slideshow: Getting Started Slideshow: Business Correspondent and Business Facilitator
PDF: Business Correspondent and Business Facilitator

In this session, the trainers will help the learners to create their resumes and optimize their LinkedIn profiles.

Study Content
Slideshow: Getting Started Slideshow: Resume and LinkedIn Profile Optimization Session
Video: How to Build your Resume using EduBridge Premier Resume Builder

It is not very difficult to learn a language even from scratch. There are a few simple steps that you need to repeatedly follow over the course of a few months to get a hang of this simple language!

Study Content
Slideshow: Getting Started Slideshow: Hacks to improve your English Communication Skills

This module will introduce Digital Marketing, it’s working and major strategies used in Digital Marketing. You will also learn about the difference between Traditional and Digital Marketing and the benefits of Digital marketing.

Study Content
Slideshow: Getting Started Slideshow: Introduction to Digital Marketing

This module will give you an overview of Traffic and the three pillars of Digital Marketing.

Study Content
Slideshow: Getting Started Slideshow: Pillars of Digital Marketing

This module will walk you through search engine optimization. You will learn how search engine works and the importance of keywords in Digital Marketing.

Study Content
Slideshow: Getting Started Slideshow: Search Engine Optimization

This module will give an insight into Search engine marketing, Google Ads and major digital marketing campaigns.

Study Content
Slideshow: Getting Started Slideshow: Search Engine Marketing

This module will give an insight into Search engine marketing, Google Ads and major digital marketing campaigns.

Study Content
Slideshow: Getting Started Slideshow: Social Media Marketing

This module will give insight into Content marketing and the difference between inbound and content marketing. You will also learn the use of analytics in digital marketing and it’s importance.

Study Content
Slideshow: Getting Started Slideshow: Content Marketing and Analytics

Let’s see what you have learned through out this course.

Study Content
Slideshow: Getting Started Slideshow: Assessment (DM)

This module will enable you to understand Search Engine Marketing and its components in an easy manner. You will formulate a deep understanding about how to rank websites on the search engine organically or through paid advertising.

Study Content
Slideshow: Getting Started Slideshow: Introduction to Search Engine Marketing

This module will enable you to take a peek inside the working and key parameters of the Google Ads platform. You will understand the campaign structure, types of campaigns, search and display network campaigns and more.

Study Content
Slideshow: Getting Started Slideshow: Google Ads (Platform Insight)

This module will take you through major ad metrics in Google Ads. You will learn about how Ad auction work, Ad positions and ad ranking parameters.

Study Content
Slideshow: Getting Started Slideshow: Key Ad Metrics

This module focuses on helping you to understand major bidding strategies and how to track conversions in Google Ads. You will also get a peek into setting up remarketing campaigns and how do they work.

Study Content
Slideshow: Getting Started Slideshow: Bidding Strategies, Conversions, and Re-Marketing campaigns

In this module, we will deep dive into the world of Social Media. This module will provide you with an overview of different social media platforms.

Study Content
Slideshow: Getting Started Slideshow: Introduction to Social Media

From this module, we will learn about different social medial platforms starting with Facebook.

Study Content
Slideshow: Getting Started Slideshow: Facebook

Instagram is now becoming very popular these days among youngsters. In this module we will cover the world of Instagram.

Study Content
Slideshow: Getting Started Slideshow: Instagram

From breaking news and entertainment to sports, politics, and everyday interests, when it happens in the world, it happens on Twitter first. This module will provide an insight into the world of Twitter.

Study Content
Slideshow: Getting Started Slideshow: Twitter

In this module, we will focus on one of the most popular social media platforms which is LinkedIn.

Study Content
Slideshow: Getting Started Slideshow: LinkedIn

In this module, learner will gain knowledge on What is a Bank Account, Documents for Current Account for Business, Snapshot of Banking related Documents,4 Key Elements of KYC by the Banks etc.,

Study Content
Slideshow: Getting Started Slideshow: Account Opening, on-Boarding Process, KYC Mechanism and Operations
PDF: Account Opening, on-Boarding Process, KYC Mechanism and Operations

This module is designed to equip you with the knowledge and skills needed to navigate the ever-evolving landscape of KYC regulations and best practices. Explore how they work together to prevent money laundering, terrorist financing, and other financial crimes.

Study Content
Slideshow: Getting Started Slideshow: Anti Money Laundering (AML) & Due Diligence

This course is designed to provide you with a comprehensive understanding of the fundamental concepts and practices involved in the lending process. Whether you are a new entrant to the financial services industry or looking to enhance your knowledge, this module will equip you with the essential principles, strategies, and risk management techniques used in lending.

Study Content
Slideshow: Getting Started Slideshow: Module – Principles of Lending
PDF: Principles of Lending

In this module, learner will gain knowledge on What is Risk, Risk Management, Process of Risk Management, Types of Bank Risks, Fraud Strategies etc.,

Study Content
Slideshow: Getting Started Slideshow: Risk and Fraud Management
PDF: Risk and Fraud Management

This module aims at familiarizing you with different types of customer segmentation on credit decision basis.

Study Content
Slideshow: Getting Started Slideshow: Customer Segmentation and Management
PDF: Customer Segmentation and Management

In this module, learner will gain knowledge on Meaning of Grievance, What is Grievance in Banks, Principles of modern policy in grievance redressal, Customer Complaint, Present Grievance Redressal Mechanism in Banks etc.

Study Content
Slideshow: Getting Started Slideshow: Grievance Redressal Mechanism in Banks and Banking Ombudsman Scheme
PDF: Grievance Redressal Mechanism in Banks and Banking Ombudsman Scheme

Sales and customer service, though the two are very closely related there is a great difference between the two. A better customer service can always lead to a new requirement and long term relationship. This module will aim at understanding techniques of selling and customer service, which will be useful in banking while handling your customers as BC/ BF.

Study Content
Slideshow: Getting Started Slideshow: Sales Through Service
PDF: Sales Through Service

Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.

Study Content
Slideshow: Getting Started Slideshow: Introduction to Personality
PDF: Introduction to Personality
PDF: Personality Development Activity Book

Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.

Study Content
Slideshow: Getting Started Slideshow: Grooming and Personal Hygiene
PDF: Grooming and Personal Hygiene

Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.

Study Content
Slideshow: Getting Started Slideshow: Body Language
PDF: Body Language

Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.

Study Content
Slideshow: Getting Started Slideshow: Know about Etiquettes
PDF: Know about Etiquettes

Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.

Study Content
Slideshow: Getting Started Slideshow: Confidence Building
PDF: Confidence Building

The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.

Study Content
Slideshow: Getting Started Slideshow: Six Pillars of Character
PDF: Six Pillars of Character

Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.

Study Content
Slideshow: Getting Started Slideshow: Team Work makes the Dream work!
PDF: Module - Team work
PDF: Presentataion Skills
PDF: Winning Personality

Critical thinking is one of the most important skills anyone can learn. This module helps you to analyze an argument, and decide whether it is likely to be correct or not.

Study Content
Slideshow: Getting Started Slideshow: Boost your critical thinking - An Introduction

Many people are taken advantage of because of their lack of critical thinking, logic and deductive reasoning. So this module will also assist you on how to spot cognitive biases and faulty logic in arguments.

Study Content
Slideshow: Getting Started Slideshow: Know your Brain

This module helps you to understand design, out-of-the-box thinking and your workplace strengths. You will be introduced to a variety of creative problem-solving techniques and approaches to use as ‘tools’ for re-interpreting problems, finding solutions and generating ideas.

Study Content
Slideshow: Getting Started Slideshow: Creative and Critical thinking

In this module, learner will gain knowledge on What is a Bank Interest, Fixed rate of interest, Equated Monthly Installment (EMI), Factors affecting EMI, Marginal Cost of Funds Based Lending Rate (MCLR) etc.

Study Content
Slideshow: Getting Started Slideshow: Finance & Operations
PDF: Finance & Operations

This module will aim at helping you to understand the IT/ ITES industry and its growth in India. It will also explain how BPO/ BPM is connected to IT/ITES industry to serve the growing customers of technology.

Study Content
Slideshow: Getting Started Slideshow: Overview of IT/ ITES Industry
PDF: Overview of IT/ ITES Industry

Are you looking to optimize your LinkedIn profile for professional success? Look no further than this masterclass from Dhairya Gangwani, Founder of Dhairya Decodes. In this informative and engaging session, Dhairya will guide you through the steps to create a LinkedIn profile that stands out to recruiters, hiring managers, and potential clients.

Study Content
Slideshow: Getting Started Slideshow: Masterclass - LinkedIn Profile Optimization

Resume is not just a piece of paper containing some of your professional information. Instead, it is a golden ticket for your entry in the interview process. And in this video, we will learn some key things about it. We will learn how you can create a resume that gets Interviewer’s attention and ensure that you get an interview call.

Study Content
Slideshow: Getting Started Slideshow: How to Create a Resume that gets you Shortlisted for an Interviewac

This module will introduce you to the course

Study Content
Slideshow: Getting Started Slideshow: 1.Introduction

This module will introduce you to different sounds in English like consonant sounds and vowel sounds

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Slideshow: Getting Started Slideshow: Language Skills

In this module, you will understand listening skills and its importance

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Slideshow: Getting Started Slideshow: 3. Listening Skills

Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.

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Slideshow: Getting Started Slideshow: Quiz 1 - Language Skills

In this module, you will learn the important concepts in grammar like verbs, adjectives and tenses.

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Slideshow: Getting Started Slideshow: Grammar for communication

Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.

Study Content
Slideshow: Getting Started Slideshow: Quiz 2 - Language Skills

As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.

Study Content
Slideshow: Getting Started Slideshow: Your Feedback Matters 1

This module will help in understanding the services offered by BPO as BPO firms provides an extensive range of back office and front office services to various industries like Retail or e-Retail, Insurance, Mortgage, Banking, Healthcare, Telecommunications, Technology, Travel and Hospitality.

Study Content
Slideshow: Getting Started Slideshow: Services offered by Voice & Non Voice BPO
PDF: Services offered by Voice & Non Voice BPO

This module will cover the topics on the roles and responsibilities in BPO in each vertical. This will give more clarity on the role that you would be and how you can grow in different verticals of the BPO industry.

Study Content
Slideshow: Getting Started Slideshow: Roles & Responsibilities in BPO
PDF: Roles & Responsibilities in BPO

This class is designed for anyone who wants to make the most of Excel's powerful features and take their productivity to new heights. Whether you're a beginner or an experienced user, you'll learn essential tools and techniques that will transform the way you work with Excel.

Study Content
Slideshow: Getting Started Slideshow: Masterclass - Boost your Excel Skills for Career growth

As a Customer service representative, you will have well-defined roles and functions. There are certain responsibilities that you will have towards your company and customers. To discharge your responsibilities, you need to develop the right skill sets. Each division in a BPO demands different kinds of skills depending on the nature of the job. Let us learn these in this module.

Study Content
Slideshow: Getting Started Slideshow: Your Role and your skills
PDF: Your Role and your skills

This module will explain the importance of reading and writing skills for a BPO professional, as they have to refer the system and provide the information to the customers accordingly. Simultaneously the associates will have even type the information for further escalation, which has to be clear and grammatically correct.

Study Content
Slideshow: Getting Started Slideshow: Importance Of Reading & Writing Skills In BPO
PDF: Importance of Reading & Writing Skills In BPO

In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.

Study Content
Slideshow: Getting Started Slideshow: Basics of Business Communication

This module takes you to the different types of communication as communication takes place by exchanging your views to describe your ideas and experiences.

Study Content
Slideshow: Getting Started Slideshow: Improving Verbal Communication

This module will review the ins and outs of good telephone etiquette and telephone communication and provide suggestions for showing empathy and understanding to callers.

Study Content
Slideshow: Getting Started Slideshow: Telephone Etiquette

In this module, you will not only be able to enhance your personal and professional image in terms of Nonverbal Communication but also effectually read body language cues from people and respond to them appropriately.

Study Content
Slideshow: Getting Started Slideshow: Non-verbal communication

In this module, you will learn what etiquettes the business world expects from you and what you should do to meet their expectations.

Study Content
Slideshow: Getting Started Slideshow: Email Etiquette in Business communication

In this module, you'll get a detailed guide of conference call etiquette to help you ensure that your next conference call will be very productive.

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Slideshow: Getting Started Slideshow: Video Conference

Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.

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Slideshow: Getting Started Slideshow: Mastering in Business communication - Quiz

In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.

Study Content
Slideshow: Getting Started Slideshow: Introduction to communication

In this module, you will learn the diffrence between soft skills and hard skills with practical example and also its importance.

Study Content
Slideshow: Getting Started Slideshow: Soft Skills and Hard Skills

This module will explain the important tools and systems used in BPO. Learn about the vital tool CRM, which helps to retrieve customer’s information and also explain about the usage of phone and headset.

Study Content
Slideshow: Getting Started Slideshow: Knowledge of IT applications in BPO
PDF: Knowledge of IT applications in BPO

This module will walk you through an introduction to Excel and some its basic features.

Study Content
Slideshow: Getting Started Slideshow: Introduction to Excel

This module will guide you, on how to modify a worksheet and how to create a chart in excel.

Study Content
Slideshow: Getting Started Slideshow: Modifying Worksheets

In this module, we will cover some formulas used in excel and some of its advanced functions.

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Slideshow: Getting Started Slideshow: Functions and Formulas

This module will guide you through the Pivot table and filtering and sorting functionalities.

Study Content
Slideshow: Getting Started Slideshow: Pivot table, Filtering, and Sorting

Let’s check what you have learned so far...

Study Content
Slideshow: Getting Started Slideshow: Assessment

In this module, we will understand how to get started with Microsoft PowerPoint in simple steps. This training module will give you enough understanding on MS PowerPoint from where you can take yourself at a higher level of expertise. It would be more effective if you have a basic understanding of Computer peripherals like mouse, keyboard, monitor, screen, etc. and their basic operations.

Study Content
Slideshow: Getting Started Slideshow: PowerPoint - Getting Started

In this module, you will learn to create your PowerPoint presentation on slides by using layouts to organize the content on each slide. You will also learn how to create slides, makes changes to slides, apply a theme and run a slide show.

Study Content
Slideshow: Getting Started Slideshow: Basics of presentation

This module is the complete guide to working with text effects in PowerPoint. You will the basics of adding text to a slide, and then graduate to modifying how that text appears in your slide show.

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Slideshow: Getting Started Slideshow: Working with Text

In this module, you will learn various tips and methodologies that will help you to improve your PowerPoint presentations. You'll see a combination of features you might not know about and get PowerPoint tips on changing your slide design to make your content shine.

Study Content
Slideshow: Getting Started Slideshow: Design a Presentation

A table comes in great use, when you have information that would look best organized in rows and columns. In this module, you will learn to draw data tables that are used to display text in a grid with rows and columns.

Study Content
Slideshow: Getting Started Slideshow: Add and Format Tables

A chart is a tool you can use to communicate your data graphically. Displaying charts in PowerPoint allows your audience to see the meaning behind the numbers, and it makes showing comparisons and trends much easier. In this module, you will learn how to insert charts and modify them so they communicate information effectively.

Study Content
Slideshow: Getting Started Slideshow: Add and Format charts

"This module provides instructions for working with various types of graphics in Microsoft PowerPoint. A design ‘rule of thumb’ is to include some sort of graphic on at least every third slide to aid in keeping the audience interested and focused."

Study Content
Slideshow: Getting Started Slideshow: Working with Multimedia

In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. You'll be walked through the process of sharing a PPT in various forms.

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Slideshow: Getting Started Slideshow: Sharing and Delivering a Presentation

In this module, you will find a list of practice tasks to enhance your PowerPoint presentation skills.

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Slideshow: Getting Started Slideshow: Practice Task

This module will explain the common terms used in BPO. These terms are used by the entire organization in the day to day conversation. Hence it is vital for the Voice / Non-Voice professionals to know the details of each term.

Study Content
Slideshow: Getting Started Slideshow: BPO Terminologies
PDF: BPO Terminologies

This module will help you to understand the meaning of QRC and how to handle QRC as a Voice/ Non-Voice professionals. It encompasses handling, resolving and following-up for resolutions to their concerns in a timely manner.

Study Content
Slideshow: Getting Started Slideshow: Introduction to QRC
PDF: Introduction to QRC

This module will explain the reports that are maintained by the organization to rate the employees performance. It will also explain about the parameters and the calculation of gauging the performance of the voice/ non-voice professionals. This learning will help you to understand and focus on the performing areas.

Study Content
Slideshow: Getting Started Slideshow: Documentation and Reports
PDF: Documentation and Reports

This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.

Study Content
Slideshow: Getting Started Slideshow: Aspects of Telephone Etiquette
PDF: Telephone Etiquettes
PDF: Activity Book Telephone Etiquettes
PDF: Chat Etiquettes

This module will review the ins and outs of good telephone etiquette and telephone communication and provide suggestions for showing empathy and understanding to callers.

Study Content
Slideshow: Getting Started Slideshow: Basic Etiquette

In this module, you will learn more about your introduction to your customer and the importance of listening skills. You will also discover tips on handling customers patiently.

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Slideshow: Getting Started Slideshow: Inbound Calls

This module will train you on maintaining customer service by communicating delays, problems, delivery arrangements, and much more.

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Slideshow: Getting Started Slideshow: Outbound Calls

In this module, you will learn about the techniques to answer customers’ most frequent concerns.

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Slideshow: Getting Started Slideshow: Handling Rude or Angry Caller

In this module, you will learn the policies and the guidelines that can help when you to handle calls that are within the company or within the same office.

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Slideshow: Getting Started Slideshow: Handling Inter-office Calls

This module will train you on the best techniques that allows you to be professional when answering calls, transferring calls, putting callers on hold, dealing with enquiries, dealing with difficult callers, etc.

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Slideshow: Getting Started Slideshow: Other Guidelines

Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.

Study Content
Slideshow: Getting Started Slideshow: Quiz - Telephone Skills for Beginners

This module will help to understand the techniques of selling on call and highlight the importance of proactive selling on call aligned with the need of customers.

Study Content
Slideshow: Getting Started Slideshow: Telephonic Selling skills
PDF: Telephonic Selling skills

You all must have received calls where someone was trying to sell you their product or service or give you some information about their business. All these are nothing but Cold Calls that businesses use as the first step in achieving their sales targets. No matter how much we hate to admit this, Cold Calling still works effectively if used in the right way. If you are a freelancer, a telemarketer, or an aspiring salesperson, then this video is for you. Our guest speaker, Ms. Aditi Sharma, shares her knowledge on how to improve Cold Calling skills and the proven methods to do so.

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Slideshow: Getting Started Slideshow: Masterclass on Proven methods for Cold Calling

This module will help you understand the different types of customers, their behavior, and the methods for handling them effectively. By mastering these skills, you can improve customer satisfaction, build stronger relationships, and enhance overall service quality.

Study Content
Slideshow: Getting Started Slideshow: Know To Handle Customers

Customer Service representative should not point out the mistake of customer rather help him to understand and make him comfortable to visit next time. This module helps you to understand different types of customer and handling techniques.

Study Content
Slideshow: Getting Started Slideshow: Complaint Handling
PDF: Complaint Handling

In this Guest Session, the host explains various topic related to BPO Industry. 1) How to handle different type of customer. 2) Interview process in BPO. 3) Resume Building for BPO. 4) Parameters of Performance in BPO.

Study Content
Slideshow: Getting Started Slideshow: Masterclass - Parameters of Performance in BPO

The module is specially designed, for Non-Voice professionals, however it is equally important for the voice professionals too, as they have to co-ordinate with their superiors on emails in some of the organisation. This module will help everyone not only in this job role but in every job role as email is the main source of communication in todays era. Learning this module, will bring awareness of usage of options in email and composing e-mails which are key requisites.

Study Content
Slideshow: Getting Started Slideshow: Email Etiquette
PDF: Email Etiquette

In this module, you will learn what etiquettes the business world expects from you and what you should do to meet their expectations.

Study Content
Slideshow: Getting Started Slideshow: Introduction - Email Etiquette

Learn to create an email account in outlook as well as other free sources.

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Slideshow: Getting Started Slideshow: Creating Email Account

This module explains the vital pieces that give you the structure for communicating and that make it easy for your recipient to engage with your message.

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Slideshow: Getting Started Slideshow: Anatomy of an Email

Quiz Time

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Slideshow: Getting Started Slideshow: Quiz 1 - The Perfect Email: Learn effective Email etiquette writing

In this video, you will explore some real-life cases of poor email etiquette, and learn why it is important to follow the rules of good communication.

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Slideshow: Getting Started Slideshow: Importance of Email Etiquette

In this module, you will break down the essence of what makes the perfect email and look into how you can ensure that the emails you send out are the best they can possibly be.

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Slideshow: Getting Started Slideshow: Email - Important components and standard format

The tips in this module can help you write better emails, get better responses and create less frustration with your co-workers.

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Slideshow: Getting Started Slideshow: Dos and Don'ts

Quiz Time

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Slideshow: Getting Started Slideshow: Quiz 2 - The Perfect Email: Learn effective Email etiquette writing

This module enhances your understanding of the purpose of professional interviews.

Study Content
Slideshow: Getting Started Slideshow: Interview skills for success with Mock Interviews

In this module, you will learn to identify appropriate verbal and non-verbal communication skills/techniques for an interview (e.g. eye contact, use of filler words, hand gestures, and verbal pace).

Study Content
Slideshow: Getting Started Slideshow: Developing good interview skills
PDF: Developing Good Interview Skills
PDF: Interview Skills Activity book

The (STAR) format is a technique used by interviewers to gather all the relevant information about a specific capability that the job requires. This module will help you to answer and handle the behavioral-based interview questions with confidence.

Study Content
Slideshow: Getting Started Slideshow: STAR Methodology

This module creates an awareness of the processes involved in different types of interviews.

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Slideshow: Getting Started Slideshow: Understanding Interview process
PDF: Understanding the Interview Process

This module will guide you on writing the perfect objective statement in a resume and explain the importance of a cover letter.

Study Content
Slideshow: Getting Started Slideshow: Resume & Cover letter
PDF: Cover Letter and Resume Writing

This module enhances your understanding of how to differentiate between the different types of interviews and develop the skills required for approaching them with confidence.

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Slideshow: Getting Started Slideshow: Types of Interviews
PDF: Types of Interview

This module will help you to identify professional behaviors that include preparedness, professional attire and effective presentation.

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Slideshow: Getting Started Slideshow: Preparing for an interview
PDF: Preparing for Interviews

This module will take you to the process of during and after an interview.

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Slideshow: Getting Started Slideshow: During and after interview process
PDF: During and after interview process

This module combines the implementation of a recruitment strategy with skill development, which you will then be able to put into practice.

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Slideshow: Getting Started Slideshow: Business Etiquette Tips for Interview

Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.

Study Content
Slideshow: Getting Started Slideshow: Quiz - Interview skills for success with Mock Interviews

In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.

Study Content
Slideshow: Getting Started Slideshow: Workplace Readiness- Introduction to the understanding of job
PDF: Workplace Readiness

In this module, you will learn to identify professional behaviour and respond appropriately to praise, complaints and criticism.

Study Content
Slideshow: Getting Started Slideshow: Professionalism at work

This module will provide you an opportunity to explore your personal strengths and interests, related to future life and career opportunities.

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Slideshow: Getting Started Slideshow: Stress, Anger & Time management

This module helps you to prepare for an interview with all the essential skills.

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Slideshow: Getting Started Slideshow: Interview Preparation.

Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.

Study Content
Slideshow: Getting Started Slideshow: Quiz - Workplace Readiness (Create a Happy Workplace)
PDF: Workplace Readiness

This module has been created to make you understand about the basics of managing queries and sales over chat, which is an important pre-requisite to perform the job of a customer service representative.

Study Content
Slideshow: Getting Started Slideshow: Handling Queries/ Marketing And Appreciation Over Email
PDF: Handling Queries/ Marketing And Appreciation Over Email

In this module, we will embark on a journey through the innovative realm of artificial intelligence that focuses on creativity and imagination. Generative AI encompasses a fascinating array of techniques and algorithms that enable machines to generate new content, ranging from images and music to text and beyond.

Study Content
Slideshow: Getting Started Slideshow: Generative AI for everyone - Part 01

In this module, we will embark on a journey through the innovative realm of artificial intelligence that focuses on creativity and imagination. Generative AI encompasses a fascinating array of techniques and algorithms that enable machines to generate new content, ranging from images and music to text and beyond.

Study Content
Slideshow: Getting Started Slideshow: Generative AI for everyone - Part 02

In this module, we will embark on a journey through the innovative realm of artificial intelligence that focuses on creativity and imagination. Generative AI encompasses a fascinating array of techniques and algorithms that enable machines to generate new content, ranging from images and music to text and beyond.

Study Content
Slideshow: Getting Started Slideshow: Generative AI for everyone - Part 03

In this module, we will embark on a journey through the innovative realm of artificial intelligence that focuses on creativity and imagination. Generative AI encompasses a fascinating array of techniques and algorithms that enable machines to generate new content, ranging from images and music to text and beyond.

Study Content
Slideshow: Getting Started Slideshow: Generative AI for everyone - Part 04

In this module, we will embark on a journey through the innovative realm of artificial intelligence that focuses on creativity and imagination. Generative AI encompasses a fascinating array of techniques and algorithms that enable machines to generate new content, ranging from images and music to text and beyond.

Study Content
Slideshow: Getting Started Slideshow: Generative AI for everyone - Part 05

In this module, we will embark on a journey through the innovative realm of artificial intelligence that focuses on creativity and imagination. Generative AI encompasses a fascinating array of techniques and algorithms that enable machines to generate new content, ranging from images and music to text and beyond.

Study Content
Slideshow: Getting Started Slideshow: Generative AI for everyone - Part 06

This module will help you to understand the process of Refer, Earn with ELC. Now you can earn while you learn. Experience the power of Loyalty with EduBridge's Elite Learners Club and don't miss the opportunity to the join the exclusive VIP Club today and start earning.

Study Content
Slideshow: Getting Started Slideshow: Refer, Earn with ELC Session 2 (LA)

This module will help everyone about the importance online chatting is the main source of business communication in today’s era as as you have to co-ordinate with your superiors on internal chat in your organisation.

Study Content
Slideshow: Getting Started Slideshow: Chat Etiquettes
PDF: Chat Etiquettes

As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.

Study Content
Slideshow: Getting Started Slideshow: Your Feedback Matters 2

This module helps you to evaluate yourself by working on the project given to you. This project is based on the topics covered in this training.

Study Content
Slideshow: Getting Started Slideshow: Project Work

Industry Recognized Certificate

EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.

On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.

Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.

certificate

Enrollment Benefits

expertinstruction
  • Training by Experts
  • 50+ hrs of Master lead and 50+ hrs of Self Study interactive training program
  • 10+ Online assessments at frequent stages of training
  • Our learning modules are designed to enhance workplace readiness

specialisations
  • Main focus on the job roles & responsibilities of a Financial Inclusion Officer
  • Effective use of professional tools & models
  • A good blend of various activities such as roleplays, case studies etc to gain more in - depth knowledge of Banking and it's functions

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  • Job placement assurance /opportunity
  • Careers in BFSI: Clerks, Data entry Operators, Clerk-cum-Cashiers, Agricultural Clerks, Bank Tellers, Probationary Officers, Loan Officers, Relationship Managers, Customer Service Officers
  • Relationship Officer, Process Associates, Client Responsibility Officer, Jr. Relationship Executives, Field Officer,
  • Branch Relationship Executive , Business Correspondent, Financial Inclusion Officer, Rural Bank Officer

Frequently Asked Questions

Our trainers are highly qualified and certified industry experts. If you have any issues you would like to highlight or discuss you can connect to our support team by calling our toll-free number or chatting with our support team and they will be able to assist you.

Assessments are visible to you in the 'My Courses' section. Your Trainer will activate this post completion of the sessions. Once the Assessments are activated, you will get a notification on your 'My Calendar' option about the same.

Once you complete the enrollment process, you will receive the batch schedule and link to join our live classes. This will also be available in the My Calendar section.

- Click on “My Progress” on the left side panel of the Dashboard - Click on “Certificate” in “My Progress” - Click on download option given below the Certificate Please Note- You can unlock the Certificate only if you clear all your Assessments."

For any Course material, please - Click on “Classroom” on the left side panel - Click on “Resources” - Click on download to read the material while you are offline"