S Prayas Certified Retail Sales Associate
Blended
189 Hours
Learn at the Academy
Course Highlights
About the Program
In pursuance of its Corporate Social Responsibility, ATOS Syntel has associated with EduBridge to drive its' project S'Prayas to create a skilled workforce in the Retail sector. The aim is to impart relevant skills and provide respectable job opportunities to the youth of India.
With this course, you will learn about great salesmanship and critical activities that every Retail Sales Associate needs to execute in order to be successful. The emphasis is on skilling for the future with a focus on building self-esteem, and self-confidence in you and empowering you through communication skills, decision-making skills, and workplace skills. You will get exposure to the Retail Sector in India and get yourself an aspirational job at the end of the course.
**IMPORTANT: Due to COVID-19, Learn at Academy (Classroom Learning) will be held online, under the guidance of a master trainer for 4hours. Classes will resume at the academy once the lockdown gets lifted and it is safe to do so.
This course will,
- Help you to learn about the values of great salesmanship and key activities that every retail sales associate needs to execute in order to be successful
- Make you discover and practice the activities required to make the customer comfortable in the store and with the sales representative
- Help you to describe the various selling and service models and how they impact customer satisfaction
- Enhance your understanding to execute the feature, function, benefit method of presentation as well as how to motivate the consumer to buy
- Guide you to uncover and practice the process for uncovering customer needs and potential objections to the sale through the use of lifestyle question
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
S Prayas Certified Retail Sales Associate course Minimum Eligibility
This module will help you to understand the objective of this training which is an initiative of S Prayas.
Slideshow: S Prayas Certified Retail Sales Associate
Are you worried about your finances due to job loss? This module will guide you through the "Secure Your Salary with Digit Group’s Total Protect Policy" that ensures you can manage your monthly expenses until you find another job.
Slideshow: Secure Your Salary
This module will aim at helping you in learning and understanding the duties of retail store staff and their responsibilities for better customer service and productivity in sales.
Slideshow: Duties of Retail Store Staff
In this module, you will learn the concept of retailing by understanding its functions in distribution. The difference between customer and consumer is explained, followed by an introductory video.
Slideshow: Concept of Retail
Quiz Time
Slideshow: Quiz 1 - Fast Track Learning of Retail Fundamentals
In this module, you will learn the difference between organised, unorganised, and online retailing with day-to-day life examples.
Slideshow: Organised and Unorganised retailing
Quiz Time
Slideshow: Quiz 2 - Fast Track Learning of Retail Fundamentals
Learn to identify the various retail format and be familiar with the various components of the retail industry. This module will take you through various formats like store based, non store based, franchisee, manufacturer owned, etc.
Slideshow: Retail Formats
Quiz Time
Slideshow: Quiz 3 - Fast Track Learning of Retail Fundamentals
This module is a journey, which starts from ancient retailing to modern retailing. You will learn more about different departments in retail and also the challenges that the retailers face in the present retail industry.
Slideshow: Evolution of Retail sector and it's challenges
Learn to identify your customer. Each customer has different buying behaviour. Only after identifying their needs will you be able to satisfy your customer. In this module, let us learn about the different types of customers and their behaviours.
Slideshow: Customer behaviour
People who are entering the retail industry need help to learn retail terminology. In this module, you will learn the compiled list of key retail terms.
Slideshow: Retail Terminology
Quiz Time
Slideshow: Quiz 4 - Fast Track Learning of Retail Fundamentals
This module will aim at helping you in learning about the CRM that supports in effective strategy of sales promotion and the loyalty program that attracts customers to the stores.
Slideshow: Sales Promotion and Process of credit application
Prevention is better than cure, and this certainly applies to the security of your commercial premises. In this module, you will know how to identify shoplifters and your role in security of the store and yourself.
Slideshow: Keeping the store secured
Good displays need to appeal to consumer’s senses, so creating a display that appeals to, sight, hearing, smell, touch and taste will create an impact in the consumers mind. In this module, you will understand the different techniques and tips of a retail store display.
Slideshow: Understanding of Merchandise display in the Retail Store
This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.
Slideshow: Demonstration of Products
This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.
Slideshow: Overview of Product Sales Specialist
The retail store completely depends upon the sales executive who can boos t up the business and ensure the turnover of the customers. This module will aim at helping you to understand the selling process and the techniques of Upsell and cross-sell.
Slideshow: Introduction to Selling
Retail is all about attracting customers, convincing the customer and making more sale of the products. In this module, you will understand the techniques of promoting products and convince customers to purchase products.
Slideshow: Maximising Sales
After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization. This module will cover the understanding of personalized service and meeting company standards.
Slideshow: Personalized Post Sales Service
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
Slideshow: Your Feedback Matters 1
In this module, you will understand how important your role is to protect the positive image of self and organization for .better sales and for the organization as a whole.
Slideshow: Create positive image
To work in retail is to hear complaints. It’s your job to address each complaint, found or unfounded, from each retail customer. In this module, you will understand the complaint Management techniques of the retail stores.
Slideshow: Resolve customers concerns
In this module, you will understand the importance of planning and handling customers accordingly for ongoing business and customer satisfaction.
Slideshow: Organising Reliable Service Delivery
This module will cover the understanding of communicating and meeting customers’ expectations by effective customer service.
Slideshow: Improve Customer Relationship
This module will cover the understanding of how you monitor customers problem carefully, understand the issues from the grass root level and then fix the problem effectively wit in the timeline given to the customer.
Slideshow: Monitoring and Solving customer service issues
This module will cover the understanding of your role in making the improvement of customer service for better business and sustainability of your jobs.
Slideshow: Continous Service Improvement
This module aims to make you, understand the situation and think the way to react to each situation that would occur in the store. This module will also improve your thought process and decision making skills
Slideshow: Situational Case studies
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
Slideshow: Your Feedback Matters 2
This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.
Slideshow: Retail Practice Assessments
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Enrollment Benefits
- Training led by our expert Master Trainers
- 100+ hours of Master Trainer lead and 40+ hours of self-study learning videos could turbocharge your career prospects like never before.
- Mock online Assessments at frequent intervals during the ongoing training
- Highly interactive training modules with assignments and activities
- Experiential Learning
- Effective Use of Professional Tools & Models
- Hands On Practice to improve Customer Service Skills
- Job placement assurance /opportunity
- Careers: Jr.Sales Executive, Sales Executive, Store Executive, Customer Service Executive, Retail Executive, Customer Relations Officer in Retail, Tele Sales Executive, Fashion / Retail consultant
Frequently Asked Questions
Unfortunately, we do not have an installment facility available in any of our courses right now. However, you can pay via credit card and avail easy installment service with your bank.
Assessments are visible to you in the 'My Courses' section. Your Trainer will activate this post completion of the sessions. Once the Assessments are activated, you will get a notification on your 'My Calendar' option about the same.
Click on your browser’s options for customizing and controlling Chrome (the three dots in the top right corner). Click Settings. Scroll to the bottom and click the Advanced drop-down arrow. In the Privacy and Security section, click Content settings. Click Cookies. Look for the Allow section and click Add. Type the following cookies to allow them in your browser: edubridgeindia.com youtube-nocookie.com Click Add.
Select the course >> Click on Enroll Now >> Click on Proceed to pay >> Choose the Mode of payment
Just before you proceed to pay, you would be able to view a specific space to input your coupon code. Enter your coupon code there before making the payment.
We believe, we are quite user-friendly! - Choose from Learner, Trainer, and Working Professional - Click Explore All Courses. - List of available Courses based on the selection will be visible - Select the type of study you are interested in • Learn by Yourself • Learn with a Master Trainer • Learn at the Academy
