Capgemini Certified CRM Domestic Non Voice Associa...

Learn at the Academy

• Take you through the proper procedures and processes needed to provide effective customer service
• Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
• Enhance your understanding of service level agreement terms and quality assurance principles

Voltas Certified Domestic Data Entry Operator

Learn at the Academy

• Acquire a good knowledge of the operation and use of a standard alphanumeric keyboard
• Create error-free data entry with the help of various software, devices, equipment
• Learn the basic and advance pc workstation configuration, maintenance, networking as well as troubleshooting

NULM Certified CRM Domestic Non Voice Associate

Learn at the Academy

• Take you through the proper procedures and processes needed to provide effective customer service
• Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
• Enhance your understanding of service level agreement terms and quality assurance principles

Voltas Certified Customer Care Associate

Learn at the Academy

• Help you understand the definition of customer service and most important elements that make up the customer service package.
• Enhance your communication skills so you can deliver superior customer service.