Capgemini Certified CRM Domestic Non Voice Associa...

Learn at the Academy

• Take you through the proper procedures and processes needed to provide effective customer service
• Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
• Enhance your understanding of service level agreement terms and quality assurance principles

NULM Certified CRM Domestic Non Voice Associate

Learn at the Academy

• Take you through the proper procedures and processes needed to provide effective customer service
• Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
• Enhance your understanding of service level agreement terms and quality assurance principles

Introduction to keyboard

Learn by Yourself

• Demonstrate proper body position at the keyboard.
• Demonstrate the typing method of keyboard.
• Develop accuracy and speed in keyboarding.

Introduction to Service Level Agreement

Learn by Yourself

• Provide a clear and open framework for working with other teams to improve communication and effectiveness
• Improve understanding of the services provided which may improve communication, and more positive working relationships
• Facilitate improved service delivery and support
• Provide learning to align services with business delivery