About the Program
In pursuance of its Corporate Social Responsibility, ATOS Syntel joined hands with EduBridge to drive its' project S'Prayas with the aim of creating a skilled workforce in the BPO and KPO sectors. The aim is to impart relevant skills and thereby provide access to respectable job opportunities to the youth of India.
This program facilitates you to acquire skills that make you understand the relationships between planning, people, processes, and performance and also helps you to develop workplace readiness.
By providing high-quality materials for training, this course takes you through the goals and values that get the customer support approach and the way to make an environment that supports coordination and cooperation. Learn the ins and outs of good telephone etiquette, body language, basics of KPO, and techniques to deal with difficult calls.
At the end of the course, you will have a clear understanding of what to connect with and serve customers in an IT/ITES BPO environment. 200+ hours of Master Trainer lead and 60+ hours of self-study learning videos could turbocharge your career prospects like never before, as you will be an expert in communicating and build a strong confident personality.
This course will,
- Take you through the in and out of KPO Concepts like Global Securities Operations, Various Financial Instruments, Corporate Actions, Equity and Debt Security etc.
- Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
- Enhance your understanding of service level agreement terms and quality assurance principles
- Help you to discover the elements like conflict resolution, standards, commitments, and service in the field
- Train you on the methods to retain customers with good customer service skills
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Learners looking for a job upon completion of course, must be Graduate/Post Graduate (Any Stream) with a minimum 50% of passing
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
This module will aim at helping you to understand the IT/ ITES industry and its growth in India. It will also explain how BPO/ BPM is connected to IT/ ITES industry to serve the growing customers of technology.
"In this module, you will learn everything about the BPO & KPO. You will understand the concept of outsourcing; why and how it is done."
This module will help to understand the basics of financial analyst role which include global securities operation, various financial instruments, trade life cycle intermediaries, amortization and interest, corporate actions etc.
This module will explain the common terms used in BPO. These terms are used by the entire organization in the day to day conversation.
This module will help you to understand the meaning of QRC and how to handle QRC as a Voice/ Non-Voice professionals.
This module will aim at helping you in understanding the importance of customer service and the communicative tools in IT- ITES Industry as it’s more than just providing answers; it’s an important part of the promise your brand makes to its customers.
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
This module will help to understand the techniques of selling on call and highlights the importance of proactive selling on call aligned with customer's needs.
At a time when we expect instant answers and responses, email interactions constitute a major part of our communication, both personal and professional. This module will aim at enhancing your professional writing skills and proper usage of email
This module will help you understand the basics of managing queries and sales over chat, which is an important pre-requisite to perform the job of an Associate Customer Care.
To be competent, you must be able to comply with the organization’s current health, safety and security policies and procedures. This module will aim at making you understand the importance health, safety and security for every individual who are working under one roof.
This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This module will prepare you for the final assessments of the course.
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Ans: Go to Help and raise a ticket. Our team will support you in the matter.
All the free Courses are accessible to anyone. However, please check the eligibility criteria given in the Courses and enroll as they are designed based on the user’s requirement.
For any Course, you enroll at EduBridge, you need to have a proper Internet connection and a Mobile, PC or a Laptop. Do read Course specific requirements while you enroll and also our Policies and Terms & Conditions.
There is a specific period to access and complete the Course, which varies based on the Course you have enrolled into. Currently, lifetime access is unavailable for any of EduBridge's Courses.
Ans: - We provide enough learning material in your student portal and also have our online training videos posted on Youtube. So you don't have to record the sessions.
Ans: - Don't worry our online training videos are recorded and posted on Youtube. You can visit them later and continue learning.
Please follow the following steps. - In the Browser, click on Settings - Click on “Clear Browsing Data” - Click on “Clear Data”.
The deadline is pre-set for 3 days from the time of notification. You need to complete your Assessments within 3 days failing which it will become inactive.
Assessments are already scheduled as per Course schedule and requirements and are visible to you in “My Courses” section. These will be activated by your Trainer post completion of the sessions. Once the Assessments are activated, you will get a notification on your “My Calendar” option about the same.
- Click on "Login" at the top right corner of the homepage - Enter your Registered Mobile Number and Password - Click on "Login"
Ans: - If you are using a computer, please close all the background applications and make sure you have a minimum internet speed of 5 Mbps for uninterrupted and lag free training. -If you are using a Mobile phone or Tablet, please close all backgrounds applications and connect to a Wifi network for consistent internet speed and uninterrupted or lag free training.
Please inform your Trainer immediately and get the issue resolved. Else, please feel free to raise a ticket using the Help Desk.
The content is developed in other learning tools. Since it's not a video file, the content will get paused only after a topic. completed.
- Click on "Go to My Account" - Click on "Go to My Profile" - You will be able to review your Profile.
Ans: Go to registration, click on resend email confirmation.
- Click on "Forgot Password" - Enter the New Password and Registered Mobile Number or Email Id - Click on Update - 4 Digit verification code will be sent on your Mobile Number - Verify the Account and you will be able to Login.
Ans: If the course you are taking is a Master trainer lead course, he/she will be more than happy to solve all your queries and doubts during the class.
Ans: In such an unfortunate circumstances, we request you to contact our support team and they will be able to assist you.
You can raise a Ticket from the Login Page by clicking on the “Help” option.
Once you have selected the Date and Time on the website for the enrolled Course, you are required to be available accordingly.
Ans: Learn at Academy is a mode of learning, for the students who meet particular criteria laid down for each academy. The mode of training delivery here is blended (Online Training + Classroom Training). We expect students to visit the nearest EduBridge centre to complete their classroom training.
Ans: We recommend a minimum speed of 5 Mbps for uninterrupted trainings.
You can find Courses to enroll on the website and in My Account - Explore All Courses after you have created your Profile.
- Click on “My Progress” on the left side panel of the Dashboard - Click on “Certificate” in “My Progress” - Click on download option given below the Certificate Please Note- You can unlock the Certificate only if you clear all your Assessments."
Learn at the Academy courses are specifically offered to learners' who meet certain pre-defined criteria. Based on the documents provided, your eligibility for these courses is decided.
Ans: This option is available for all mode of learning. However, the availability of study material is based on the course you enrolled. Most of our Learn by Yourself courses include interactive content followed by practice quizzes for easy understanding.