This module will help you to understand the objective of this training which is an initiative of UBM.

Slideshow: UBM Customer Service Executive (Meet & Greet)

Are you worried about your finances due to job loss? This module will guide you through the "Secure Your Salary with Digit Group’s Total Protect Policy" that ensures you can manage your monthly expenses until you find another job.

Slideshow: Secure Your Salary

Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.

Slideshow: Introduction to Basic Spoken English (IL)

Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.

Slideshow: Introduction to Personality

Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.

Slideshow: Grooming and Personal Hygiene

Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.

Slideshow: Body Language

Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.

Slideshow: Know about Etiquettes

Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.

Slideshow: Confidence Building

The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.

Slideshow: Six Pillars of Character

Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.

Slideshow: Team Work makes the Dream work!

Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.

Slideshow: Introduction to Basics of Computer

As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.

Slideshow: Introduction to Hospitality & Tourism (MG)

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry.

Slideshow: Front Office Management (MG)

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.

Slideshow: Functions at the Front Office Desk (MG)

This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.

Slideshow: A day at Front Office in a hotel (MG)

Guest registration is one of the first and most lasting impressions on a hotel customer. Guest registration sets the tenor for the stay and is, therefore a critical contact point. This module will help you to understand the procedure of guest registration once he/she arrives at the hotel.

Slideshow: Record Guest Details for Registration (MG)

The tasks of the front office cashier centre on the guest accounting cycle. The front office cashiers post revenue centre charges to guest accounts. This module will help you to understand the role of front office cashier and process of cashier activities.

Slideshow: Perform cashiering activities (MG)

This module enhances your skills of handling customers with effective strategy of greeting them. Also it will help you to learn techniques of preparing for meet and greet service for the customers.

Slideshow: Prepare and Plan for meet & greet services (MG)

This module elucidate the importance escalations and how to control escalations if it raises against you. Also this module will help you to understand the techniques of handling customers’ problem efficiently by following a proper escalation procedure.

Slideshow: Reporting Escalations (MG)

This module enlightens the participants on importance of receiving/dropping customers at the required destination in accordance with arrangements agreed during the booking of ‘meet & greet’ services, and providing an efficient and helpful service to them so as to portray a positive image of the organization.

Slideshow: Transfer customers to required destination (MG)

This module will cover about the techniques of enhancing your communication skills and interpersonal skills to handle the office staff and the customer effectively.

Slideshow: Interpersonal and communication for tourism and hospitality (MG)

In this module you will learn the etiquettes and grooming standards which are very vital for hospitality industry. Being the first representative of the industry your impression leads to the hotel impression and it's business growth.

Slideshow: Know about Etiquette and Body Language (MG)

This module will explain you about the etiquette and conduct to be followed by the hospitality staff at workplace.

Slideshow: Etiquette and hospitable conduct (MG)

This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.

Slideshow: Aspects of Telephone Etiquette

Customer service is the support you offer your customers — both before and after they buy your product — that helps them have an easy and enjoyable experience with you. This module will aim at helping you in understanding the importance of customer service and the communicative tools in hospitality Industry.

Slideshow: Great Customer Service (MG)

This module will help to understand customer service in hospitality industry. Excellent customer service is vitally important in the hospitality industry. It's the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.

Slideshow: Know about customer service (MG)

This module will help to understand the techniques of selling on call and highlight the importance of proactive selling on call aligned with the need of customers.

Slideshow: Introduction to Selling Skills (MG)

This module will help to understand how to resolve customer service problems.

Slideshow: Resolving Customer Service Problems (MG)

This module will train you more on front office management and the adherence of resolution guidelines while handling guest complaints

Slideshow: Attend to Guest Queries/Complaints (MG)

This module will help to understand how to receive feedback from customers. Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service.

Slideshow: Customer Feedback (MG)

This module will help to understand how to improve customer satisfaction through providing best quality service. An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.

Slideshow: Improving Customer Satisfaction through Service Quality (MG)

This module will help to understand total quality management. A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction.

Slideshow: Total Quality Management (MG)

This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.

Slideshow: Self Management - Front Office Associate (MG)

In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.

Slideshow: Follow gender and age sensitive service practices (MG)

This module explains the competencies required for communicating with customers to give a positive impression of oneself and one’s organization. It involves giving customers the right impression, responding to their needs and providing helpful information.

Slideshow: Positive Impression of Self and the organization (MG)

This module aims to make you, understand the importance of health and safety to be followed for in hotels.

Slideshow: Health and Safety in a Hotel (MG)

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.

Slideshow: Practice Session (MG)

This module enhances your understanding of the purpose of professional interviews.

Slideshow: Interview skills for success with Mock Interviews

In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.

Slideshow: Workplace Readiness- Introduction to the understanding of job