About the Program
EduBridge is partnering with UBM (through Udyogini) to train and place youth in the hospitality sector to increase their employability by providing them with job placement within the hospitality sector.
This course prepares the youth for work as per customer requirements, meet & greet the customer and resolves customer complaints and queries.
In this course, participants learn the skills of meeting and greeting the customer at their workplace, developing and maintaining a positive relationship with customers
The importance is given on skilling for the future with a focus on building self-confidence in you and empowering you through communication skills, decision-making skills, and workplace skills. You will get exposure to the Hospitality and Tourism sector in India and get yourself an aspirational job at the end of the course.
This course will,
- Explain the duties and responsibilities front desk officeralong with the attributes required such as assisting the guest during the check-in and check-out process of the hotel
- Train you to attend to guests' requirements and queries, including room related facilities, amenities, and requests for consumables, etc
- Help you to achieve customer satisfaction by understanding the customer requirements that are as per the standards of the hotel
- Help you to manage and complete cashiering activities, such as handling the payments of guests at the front desk
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.
This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.
Guest registration is one of the first and most lasting impressions on a hotel customer. Guest registration sets the tenor for the stay and is, therefore a critical contact point. This module will help you to understand the procedure of guest registration once he/she arrives at the hotel.
The tasks of the front office cashier centre on the guest accounting cycle. The front office cashiers post revenue centre charges to guest accounts. This module will help you to understand the role of front office cashier and process of cashier activities.
This module enhances your skills of handling customers with effective strategy of greeting them. Also it will help you to learn techniques of preparing for meet and greet service for the customers.
This module elucidate the importance escalations and how to control escalations if it raises against you. Also this module will help you to understand the techniques of handling customers’ problem efficiently by following a proper escalation procedure.
This module enlightens the participants on importance of receiving/dropping customers at the required destination in accordance with arrangements agreed during the booking of ‘meet & greet’ services, and providing an efficient and helpful service to them so as to portray a positive image of the organization.
This module will cover about the techniques of enhancing your communication skills and interpersonal skills to handle the office staff and the customer effectively.
In this module you will learn the etiquettes and grooming standards which are very vital for hospitality industry. Being the first representative of the industry your impression leads to the hotel impression and it's business growth.
This module will explain you about the etiquette and conduct to be followed by the hospitality staff at workplace.
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
Customer service is the support you offer your customers — both before and after they buy your product — that helps them have an easy and enjoyable experience with you. This module will aim at helping you in understanding the importance of customer service and the communicative tools in hospitality Industry.
This module will help to understand customer service in hospitality industry. Excellent customer service is vitally important in the hospitality industry. It's the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.
This module will help to understand the techniques of selling on call and highlight the importance of proactive selling on call aligned with the need of customers.
This module will help to understand how to resolve customer service problems.
This module will train you more on front office management and the adherence of resolution guidelines while handling guest complaints
This module will help to understand how to receive feedback from customers. Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service.
This module will help to understand how to improve customer satisfaction through providing best quality service. An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.
This module will help to understand total quality management. A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction.
This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.
In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.
This module explains the competencies required for communicating with customers to give a positive impression of oneself and one’s organization. It involves giving customers the right impression, responding to their needs and providing helpful information.
This module aims to make you, understand the importance of health and safety to be followed for in hotels.
To be competent, you must be able to comply with the organization’s current health, safety and security policies and procedures. This module will aim at making you understand the importance health, safety and security for every individual who are working under one roof.
This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Learn at the Academy courses are specifically offered to learners' who meet certain pre-defined criteria. Based on the documents provided, your eligibility for these courses is decided.