About the Program
In pursuance of its Corporate Social Responsibility, ATOS Syntel joined hands with EduBridge to drive its' project S'Prayas with the aim of creating a skilled workforce in the BPO sector. The aim is to impart relevant skills and thereby provide access to respectable job opportunities to the youth of India.
This program facilitates you to acquire skills that make you understand the relationships between planning, people, processes, and performance and also helps you to develop workplace readiness.
By providing high-quality materials for training, this course takes you through the goals and values that get the customer support approach and the way to make an environment that supports coordination and cooperation. Learn the ins and outs of good telephone etiquette, body language, words, and techniques to deal with difficult calls.
At the end of the course, you will have a clear understanding of what to connect with and serve customers in an IT/ITES BPO environment. This is a blended course with Master Trainer lead and self-study learning videos to enhance your career prospects like never before, as you will be an expert in communicating and build a strong confident personality.
This course will,
- Take you through the proper procedures and processes needed to provide effective customer service
- Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
- Enhance your understanding of service level agreement terms and quality assurance principles
- Help you to discover the elements like conflict resolution, standards, commitments, and service in the field
- Train you on the methods to retain customers with good customer service skills
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
This module will aim at helping you to understand the IT/ ITES industry and its growth in India. It will also explain how BPO/ BPM is connected to IT/ ITES industry to serve the growing customers of technology.
In this module, you will learn everything about BPO. You will understand the concept of outsourcing. Why and how it is done.
This module will aim at introducing you to the Sounds in English, Pronunciation, Tenses, day to day conversation etc.
In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.
In this module, you will learn the diffrence between soft skills and hard skills with practical example and also its importance.
This module will explain the common terms used in BPO. These terms are used by the entire organization in the day to day conversation.
This module will help you to understand the meaning of QRC and how to handle QRC as a Voice/ Non-Voice professionals.
This module will aim at helping you in understanding the importance of customer service and the communicative tools in IT- ITES Industry as it’s more than just providing answers; it’s an important part of the promise your brand makes to its customers.
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
This module will help to understand the techniques of selling on call and highlights the importance of proactive selling on call aligned with customer's needs.
This module will help you understand the basics of managing queries and sales over chat, which is an important pre-requisite to perform the job of an Associate Customer Care.
To be competent, you must be able to comply with the organization’s current health, safety and security policies and procedures. This module will aim at making you understand the importance health, safety and security for every individual who are working under one roof.
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
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