S Prayas Certified CRM Domestic Voice Associate
Blended
280 Hours
Learn at the Academy
Course Highlights
About the Program
In pursuance of its Corporate Social Responsibility, ATOS Syntel joined hands with EduBridge to drive its' project S'Prayas with the aim of creating a skilled workforce in the BPO sector. The aim is to impart relevant skills and thereby provide access to respectable job opportunities to the youth of India.
This program facilitates you to acquire skills that make you understand the relationships between planning, people, processes, and performance and also helps you to develop workplace readiness.
By providing high-quality materials for training, this course takes you through the goals and values that get the customer support approach and the way to make an environment that supports coordination and cooperation. Learn the ins and outs of good telephone etiquette, body language, words, and techniques to deal with difficult calls.
At the end of the course, you will have a clear understanding of what to connect with and serve customers in an IT/ITES BPO environment. This is a blended course with Master Trainer lead and self-study learning videos to enhance your career prospects like never before, as you will be an expert in communicating and build a strong confident personality.
This course will,
- Take you through the proper procedures and processes needed to provide effective customer service
- Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
- Enhance your understanding of service level agreement terms and quality assurance principles
- Help you to discover the elements like conflict resolution, standards, commitments, and service in the field
- Train you on the methods to retain customers with good customer service skills
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
S Prayas Certified CRM Domestic Voice Associate course Minimum Eligibility
This module will help you to understand the objective of this training which is an initiative of S Prayas.
Slideshow: S Prayas CRM Domestic Voice Associate
Are you worried about your finances due to job loss? This module will guide you through the "Secure Your Salary with Digit Group’s Total Protect Policy" that ensures you can manage your monthly expenses until you find another job.
Slideshow: Secure Your Salary
Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.
Slideshow: Introduction to Basic Spoken English (IL)
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
Slideshow: Introduction to Personality
Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.
Slideshow: Grooming and Personal Hygiene
Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.
Slideshow: Body Language
Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.
Slideshow: Know about Etiquettes
Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.
Slideshow: Confidence Building
The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.
Slideshow: Six Pillars of Character
Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.
Slideshow: Team Work makes the Dream work!
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
Slideshow: Introduction to Basics of Computer
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
Slideshow: Your Feedback Matters 1
This module enhances your understanding of the purpose of professional interviews.
Slideshow: Interview skills for success with Mock Interviews
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
Slideshow: Workplace Readiness- Introduction to the understanding of job
This module will aim at helping you to understand the IT/ ITES industry and its growth in India. It will also explain how BPO/ BPM is connected to IT/ ITES industry to serve the growing customers of technology.
Slideshow: Overview of IT/ ITES Industry
In this module, you will learn everything about BPO. You will understand the concept of outsourcing. Why and how it is done.
Slideshow: Introduction to BPO & Outsourcing
This module will aim at introducing you to the Sounds in English, Pronunciation, Tenses, day to day conversation etc.
Slideshow: Enhance your Language skills and Grammar for communication
In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.
Slideshow: Introduction to communication
In this module, you will learn the diffrence between soft skills and hard skills with practical example and also its importance.
Slideshow: Soft Skills and Hard Skills
This module will explain the common terms used in BPO. These terms are used by the entire organization in the day to day conversation.
Slideshow: BPO Terminologies
This module will help you to understand the meaning of QRC and how to handle QRC as a Voice/ Non-Voice professionals.
Slideshow: Introduction to QRC
This module will aim at helping you in understanding the importance of customer service and the communicative tools in IT- ITES Industry as it’s more than just providing answers; it’s an important part of the promise your brand makes to its customers.
Slideshow: Great Customer Service in CRM
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
Slideshow: Aspects of Telephone Etiquette
This module will help to understand the techniques of selling on call and highlights the importance of proactive selling on call aligned with customer's needs.
Slideshow: Introduction to Telephonic Selling skills
This module will help you understand the basics of managing queries and sales over chat, which is an important pre-requisite to perform the job of an Associate Customer Care.
Slideshow: Handling Queries/ Marketing and Appreciation Over Email
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
Slideshow: Your Feedback Matters 2
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Enrollment Benefits
- Training led by our expert Master Trainers
- 200+ hours of Master Trainer lead and 30+ hours of self-study learning videos could turbocharge your career prospects like never before.
- Free recorded modules by our experts
- Highly interactive training modules with assignments and activities
- Mock online Assessments at frequent intervals during the ongoing training
- Experiential Learning
- Effective use of professional tools & models
- Hands-on practice to improve customer service skills
- Job placement assurance /opportunity
- Learn skills that can get you a job in any of IT/ITES industry in the role of Data entry Operators, Customer Service Executives, Account Services Executives, Back Office Executives.
- Manager-Service Delivery, Operations Manager, Process Trainers/Associates,Team Leaders, Quality Assurance Executives, Quality Assurance Manager, Technical Support Executives (Voice)
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