As a Duty manager, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.

Slideshow: Introduction to Hospitality Industry

This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.

Slideshow: Classification of Hotels and Rooms

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.

Slideshow: Daily Front Office Activities

This module will cover the understanding on the importance of key skills needed to address the inevitable challenges that arise in teams, notably, appreciating individual differences, communicating collaboratively, and managing conflict.

Slideshow: Planning and Scheduling Work Requirement

Each team plays a role within the organization. What they do is important to the function of the company and its ability to fulfil the mission and vision of the entity as a whole — or else they wouldn't be there. In this module, you will learn to monitor and manage the store performance.

Slideshow: Management of Front Office Operations

Human resource management is very important in Hospitality, because employees play a major role in performing critical business functions. Duty Manager rely on people to perform the basic front office activities. This chapter will deal with the major areas of managing human resource like recruitment, selecting, training, supervising, evaluation and compensating sales associates.

Slideshow: Managing Human Resource employed in Front Office Operations

This module will cover about the techniques of enhancing your communication skills and interpersonal skills to handle the office staff and the customer effectively.

Slideshow: Effective Communication with Colleagues and Guests

Customer service is the support you offer your customers — both before and after they buy your product — that helps them have an easy and enjoyable experience with you. This module will aim at helping you in understanding the importance of customer service and the communicative tools in hospitality Industry.

Slideshow: Customer-Centric Service Orientation

As a Duty Manager, you will find yourself in situations, where you will have to work with other staff members. Therefore it becomes very important to know how to work in a team. This module will cover the understanding of team work an will help in learning phrases to achieve good team bonding.

Slideshow: Procedural Behavioural Patterns Framed by the Organisation

In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.

Slideshow: Age-sensitive and Gender-related Services

In this module, you'll learn more on safety measures and procedures available for female colleagues and Guests

Slideshow: Women Safety and Security

This module will help to understand maintaining IPR of an organization and customers.

Slideshow: Patents and IPR laws

This module aims to make you, understand the importance of health and proper diet to be followed for active body, which in turn will improve your performance at work.

Slideshow: Health and Hygiene

This module aims to make you, understand the importance of health and safety to be followed for in hotels.

Slideshow: Safety and Security at Workplace

In this module, you will learn more on Geographical variations of spoken languages and the UN Standards of Language Proficiency

Slideshow: Learning Foreign Languages