About the Program
Voltas, through its CSR initiative partnered with EduBridge, brings this course for you with Financial aid availability. It is important to have personal and interpersonal skills along with domain skills to excel in any profession. Our course offers a good blend of Expert lead and self-study learning videos of the domain and soft skills where you will learn about the various outsourcing services. The importance is given on skilling for the future with a focus on building self-confidence in you and empowering you through communication skills, decision-making skills, and workplace skills. You will get exposure to the IT/ITES sector in India and get yourself an aspirational job at the end of the course. Our Dedicated Placement Manager supports you until you get a job, and we provide Placement Assistance for up to 3 months after course completion.
This course will,
- Acquire a good knowledge of the operation and use of a standard alphanumeric keyboard
- Create error-free data entry with the help of various software, devices, equipment
- Learn the basic and advance pc workstation configuration, maintenance, networking as well as troubleshooting
- Compile simple reports from data entered and the ability to make comparisons between them through the use of various database management software
- Explain the importance of documenting, classifying, prioritizing service requests, crowd management, and others.
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
This module will aim at helping you to understand the IT/ ITES industry and its growth in India. It will also explain how BPO/ BPM is connected to IT/ ITES industry to serve the growing customers of technology.
In this module, you will learn everything about BPO. You will understand the concept of outsourcing. Why and how it is done.
This module provides general guidelines for data entry staff and the step by step data entry instructions and methods to manage results.
In this module, you will learn about the job specificity that implies fulfilling a series of data mining tasks, as well as a few clerical ones whenever requested. You will also learn some methods to finalize the incomplete documents by filling them with lacking bits of information and undertake report compiling activities and ensure proper running of databases by means of timely data input
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
This module will explain the common terms used in BPO. These terms are used by the entire organization in the day to day conversation.
This module takes you through arithmatic operations with numerical data such as addition, subtraction, multiplication and division can be done using Excel.
In this module, you will learn to sort numbers/ characters according to some given criteria and use simple financial, mathematical and statistical formulas.
In this module, you will learn to input data and verify information from various sources relating to departmental operations via key entry equipment into a computer database. You will learn to perform production data entry which necessitates familiarization with specific work routines and the ability to operate standard office equipment.
In these modules, the participants will understand the basic rules of email etiquette and will also learn how to frame structured emails.
This module will help you understand the basics of managing queries and sales over chat, which is an important pre-requisite to perform the job of an Associate Customer Care.
This module aims at teaching you about basics of Query Classification along with the Query Classification Tools and systems.
A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider will furnish. This module will take you through the key components of SLA and its verification.
This module will help you understand how to handle customer complaints and retain the customer.
In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.
In this module, you will learn the diffrence between soft skills and hard skills with practical example and also its importance.
This module will aim at helping you in understanding the importance of customer service and the communicative tools in IT- ITES Industry as it’s more than just providing answers; it’s an important part of the promise your brand makes to its customers.
In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.
This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.
To be competent, you must be able to comply with the organization’s current health, safety and security policies and procedures. This module will aim at making you understand the importance health, safety and security for every individual who are working under one roof.
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.