About the Program
To excel in any profession, it is important to have personal and interpersonal skills along with domain skills. Our course offers a good blend of 200+ hours of Master Trainer lead and 70+ hours of self-study learning videos of the domain and soft skills with 3 hours of Learn with Master Trainer (Online Learning) and 4 hours of Learn at the Academy (Classroom Learning). The importance is given on skilling for the future with a focus on building self-confidence in you and empowering you through communication skills, decision-making skills, and workplace skills. You will get exposure to the IT/ITES sector in India and get yourself an aspirational job at the end of the course. Our Dedicated Placement Manager supports you until you get a job, and we provide Placement Assistance for up to 3 months after course completion. **IMPORTANT: Due to COVID-19, Learn at Academy (Classroom Learning) will be held online, under the guidance of a master trainer for 4hours. Classes will resume at the academy once the lockdown gets lifted and it is safe to do so.
This course will,
- Help you understand the definition of customer service and most important elements that make up the customer service package.
- Enhance your communication skills so you can deliver superior customer service.
- Assist you in exploring a variety of useful telephonic techniques, strategies for effectively handling everyday requests and why empathy is of such value and importance.
- Explain the importance of controlled assertiveness, working with various different types of people, conflict-reduction strategies, problem solving skills and how to manage personal stress.
- Help you learn how to collect, collate and analyse customer feedback, use questionnaires to accurately measure customer satisfaction and ultimately drive loyalty through detailed customer behaviour analysis.
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
This module welcomes you to the Telecom Industry and covers the knowledge of Telecom which is India’s second largest network in the world and explains the history of telecommunications.
In this module, you will learn everything about BPO. You will understand the concept of outsourcing. Why and how it is done.
This module will explain the types of services offered, especially by Telecom Industry and the task in each service in detail. This will help you to understand the different services which are provided by Telecom industry.
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
This module will aim at introducing you to the Sounds in English, Pronunciation, Tenses, day to day conversation etc.
This module will explain the common terms used in BPO. These terms are used by the entire organization in the day to day conversation. Hence it is vital for the Voice / Non-Voice professionals to know the details of each term.
This module will help you to understand the meaning of QRC and encompasses on handling, resolving and following-up for resolutions to the customers concerns in a timely manner.
This module will explain the reports that are maintained by the organization to rate the employee’s performance. It will also explain about the parameters and the calculation of gauging the performance of the voice/ non-voice professionals. This module will help you to understand and focus on the performing areas.
Customer service is the support offered to the customers, both before and after they buy the product and that helps them have an easy and enjoyable experience with you. More than just providing answers; it’s an important part of the promise the brand makes to its customers. This module will aim at helping you in know the importance of customer service and the communicative tools in IT- ITES Industry.
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
This module will help to understand SWOT (Strength, Weakness, and Opportunity & Threat Analysis. SWOT enables a group/individual to handle everyday problems and look at traditional strategies from a new perspective. Similarly this module will help you to look towards the new way of handling your task effectively.
To be competent, you must be able to comply with the organization’s current health, safety and security policies and procedures. This module will aim at making you understand the importance health, safety and security for every individual who are working under one roof.
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
For any Course, you enroll at EduBridge, you need to have a proper Internet connection and a Mobile, PC or a Laptop. Do read Course specific requirements while you enroll and also our Policies and Terms & Conditions.
Ans: unfortunately we do not have installment facility available in any of our courses right now. However you can pay via a credit card and avail easy installment service with your bank.
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