Course Highlights
About the Program
Citibank, through its CSR initiative partnered with EduBridge, brings this course for you with the financial aid availability. This course will help you to build your skills for job readiness.
With this course, you will get exposure to the Hospitality and Tourism Sector in India and get yourself an aspirational job at the end of the course.
Our course offers a good blend of Master Trainer sessions and self-study learning videos of the domain and soft skills focusing on inner transformation and employability. Our Dedicated Placement Manager supports you till you get a job and we provide Placement Assistance for up to 3 months after course completion.
**IMPORTANT: Due to COVID-19, Learn at Academy (Classroom Learning) will be held online, under the guidance of a master trainer for 4hours. Classes will resume at the academy once the lockdown gets lifted and it is safe to do so.
This course will,
- Explain the duties and responsibilities of the front office executive along with the attributes required such as assisting the guest during the check-in and check-out process of the hotel
- Help you to achieve customer satisfaction by understanding the customer requirements that are as per the standards of the hotel
- Train you to attend to guests' requirements and queries, including room related facilities, amenities, and requests for consumables, etc
- Help you to manage and complete cashiering activities, such as handling the payments of guests at the front desk
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
CitiBank Certified Front Office Associate course Minimum Eligibility
This module will help you to understand the objective of this training which is an initiative of CitiBank.
Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.
Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.
Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.
Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.
The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.
Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.
This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.
Guest registration is one of the first and most lasting impressions on a hotel customer. Guest registration sets the tenor for the stay and is, therefore a critical contact point. This module will help you to understand the procedure of guest registration once he/she arrives at the hotel.
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
In this module you will learn the etiquettes and grooming standards which are very vital for hospitality industry. Being the first representative of the industry your impression leads to the hotel impression and it's business growth.
This module will explain you about the etiquette and conduct to be followed by the hospitality staff at workplace.
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
This module will help to understand customer service in hospitality industry. Excellent customer service is vitally important in the hospitality industry. It's the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.
This module will help to understand the techniques of selling on call and highlight the importance of proactive selling on call aligned with the need of customers.
This module will help to understand how to resolve customer service problems.
This module will train you more on front office management and the adherence of resolution guidelines while handling guest complaints
This module will help to understand how to improve customer satisfaction through providing best quality service. An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.
This module will help to understand maintaining IPR of an organization and customers.
This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.
In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.
This module aims to make you, understand the importance of health and safety to be followed for in hotels.
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Enrollment Benefits
- Training led by our Expert Master Trainers
- This course is a good blend of 150+ hours of Master Trainer lead and 40+ hours of self-study learning videos of the domain and soft skills
- Free recorded modules by our experts
- Highly interactive training modules with assignments and activities
- Mock online tests at frequent intervals during the ongoing training
- Experiential Learning
- Effective Use of Professional Tools & Models
- Hands On Practice to improve Customer Service Skills
- Job placement opportunity
- Careers: Front Office Associate, Front Office Executive, Front Desk Associate, Sr. Front Office Executive
Frequently Asked Questions
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