This module will help you to understand the objective of this training which is an initiative of IndusInd Bank

Slideshow: IndusInd Retail Sales Associate

Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.

Slideshow: Introduction to Basic Spoken English (IL)

Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.

Slideshow: Introduction to Personality

Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.

Slideshow: Grooming and Personal Hygiene

Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.

Slideshow: Body Language

Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.

Slideshow: Know about Etiquettes

Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.

Slideshow: Confidence Building

The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.

Slideshow: Six Pillars of Character

Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.

Slideshow: Team Work makes the Dream work!

This module enhances your understanding of the purpose of professional interviews.

Slideshow: Interview skills for success with Mock Interviews

In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.

Slideshow: Workplace Readiness- Introduction to the understanding of job

This module will aim at helping you in learning and understanding the duties of retail store staff and their responsibilities for better customer service and productivity in sales.

Slideshow: Duties of Retail Store Staff

In this module, you will learn the concept of retailing by understanding its functions in distribution. The difference between customer and consumer is explained, followed by an introductory video.

Slideshow: Concept of Retail

Quiz Time

Slideshow: Quiz 1 - Fast Track Learning of Retail Fundamentals

In this module, you will learn the difference between organised, unorganised, and online retailing with day-to-day life examples.

Slideshow: Organised and Unorganised retailing

Quiz Time

Slideshow: Quiz 2 - Fast Track Learning of Retail Fundamentals

Learn to identify the various retail format and be familiar with the various components of the retail industry. This module will take you through various formats like store based, non store based, franchisee, manufacturer owned, etc.

Slideshow: Retail Formats

Quiz Time

Slideshow: Quiz 3 - Fast Track Learning of Retail Fundamentals

This module is a journey, which starts from ancient retailing to modern retailing. You will learn more about different departments in retail and also the challenges that the retailers face in the present retail industry.

Slideshow: Evolution of Retail sector and it's challenges

Learn to identify your customer. Each customer has different buying behaviour. Only after identifying their needs will you be able to satisfy your customer. In this module, let us learn about the different types of customers and their behaviours.

Slideshow: Customer behaviour

People who are entering the retail industry need help to learn retail terminology. In this module, you will learn the compiled list of key retail terms.

Slideshow: Retail Terminology

Quiz Time

Slideshow: Quiz 4 - Fast Track Learning of Retail Fundamentals

This module will aim at helping you in learning about the CRM that supports in effective strategy of sales promotion and the loyalty program that attracts customers to the stores.

Slideshow: Sales Promotion and Process of credit application

Prevention is better than cure, and this certainly applies to the security of your commercial premises. In this module, you will know how to identify shoplifters and your role in security of the store and yourself.

Slideshow: Keeping the store secured

Good displays need to appeal to consumer’s senses, so creating a display that appeals to, sight, hearing, smell, touch and taste will create an impact in the consumers mind. In this module, you will understand the different techniques and tips of a retail store display.

Slideshow: Understanding of Merchandise display in the Retail Store

This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.

Slideshow: Demonstration of Products

This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.

Slideshow: Overview of Product Sales Specialist

Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.

Slideshow: Introduction to Basics of Computer

The retail store completely depends upon the sales executive who can boos t up the business and ensure the turnover of the customers. This module will aim at helping you to understand the selling process and the techniques of Upsell and cross-sell.

Slideshow: Introduction to Selling

Retail is all about attracting customers, convincing the customer and making more sale of the products. In this module, you will understand the techniques of promoting products and convince customers to purchase products.

Slideshow: Maximising Sales

After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization. This module will cover the understanding of personalized service and meeting company standards.

Slideshow: Personalized Post Sales Service

In this module, you will understand how important your role is to protect the positive image of self and organization for .better sales and for the organization as a whole.

Slideshow: Create positive image

To work in retail is to hear complaints. It’s your job to address each complaint, found or unfounded, from each retail customer. In this module, you will understand the complaint Management techniques of the retail stores.

Slideshow: Resolve customers concerns

In this module, you will understand the importance of planning and handling customers accordingly for ongoing business and customer satisfaction.

Slideshow: Organising Reliable Service Delivery

This module will cover the understanding of communicating and meeting customers’ expectations by effective customer service.

Slideshow: Improve Customer Relationship

This module will cover the understanding of how you monitor customers problem carefully, understand the issues from the grass root level and then fix the problem effectively wit in the timeline given to the customer.

Slideshow: Monitoring and Solving customer service issues

This module will cover the understanding of your role in making the improvement of customer service for better business and sustainability of your jobs.

Slideshow: Continous Service Improvement

This module aims to make you, understand the situation and think the way to react to each situation that would occur in the store. This module will also improve your thought process and decision making skills

Slideshow: Situational Case studies

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.

Slideshow: Retail Practice Assessments