About the Program
This course will prepare you on the telephone techniques and professional call handling etiquette, with an emphasis on customer service. You will learn the skills of handling calls confidently, constructively respond to customer telephone inquiries or complaints.
This course will,
- Help you in learning the call flow and etiquette to vocal techniques
- Teach you the ways to close the call as an expert and leave the customer with a positive impression
- Provide the guidelines to follow the recommended techniques for transferring the calls and putting them on hold
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
We are working hard to provide you this, but currently this facility is unavailable. We will keep you updated on the same.
Ans: When you complete a paid Learn by Yourself course, for most of them, you will receive a certificate of participation, which you can share on LinkedIn/other social media. Certificates will help demonstrate your accomplishments.
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The content is developed in other learning tools. Since it's not a video file, the content will get paused only after a topic. completed.
"Badges are the digital awards to display your skills and knowledge. It is issued to you at every stage of your Course/ Quizzes/ Assignment/Assessment completion. Yes, you can share these Badges on social media, with friends or family members."
Ans: E-ON offers three ways of learning. - Learn by Yourself - 100% self-study at your own pace - Learn with a Master Trainer- 100% live training program with our Master Trainers - Learn at the Academy- Blended training (Live Online training + Classroom Training)
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Ans: If you click the tabs in the modules, before the completion of instructions, the voice-over will get overlapped. Please listen to the instructions completely and click on the tab/ next button.
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