Telephone Skills for Beginners
100% Online
8 Hours
Learn by Yourself
Course Highlights
About the Program
This course will prepare you on the telephone techniques and professional call handling etiquette, with an emphasis on customer service. You will learn the skills of handling calls confidently, constructively respond to customer telephone inquiries or complaints.
This course will,
- Help you in learning the call flow and etiquette to vocal techniques
- Teach you the ways to close the call as an expert and leave the customer with a positive impression
- Provide the guidelines to follow the recommended techniques for transferring the calls and putting them on hold
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
Slideshow: Aspects of Telephone Etiquette
Frequently Asked Questions
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