This module will aim at helping you in learning and understanding the duties of retail store staff and their responsibilities for better customer service and productivity in sales.

Slideshow: Introduction to Retail Departmental Manager

This module will cover the understanding on the importance of key skills needed to address the inevitable challenges that arise in teams, notably, appreciating individual differences, communicating collaboratively, and managing conflict.

Slideshow: Plan Visual Merchandise

Independent and small retail stores go through periods when daily sales are down. To increase sales, attract new customers, and retain current customers, many retail stores implement various sales promotion techniques. This module will aim at helping you in learning about the CRM that supports in effective strategy of sales promotion and the loyalty program that attracts customers to the stores.

Slideshow: Establish and Satisfy Customer Needs

Each team plays a role within the organization. What they do is important to the function of the company and its ability to fulfil the mission and vision of the entity as a whole — or else they wouldn't be there. In this module, you will learn to monitor and manage the store performance.

Slideshow: Monitor and Manage Store Performance

To best understand leadership we focus on what leaders are actually required to do, rather than on the skills and traits used to accomplish these tasks. This module will help you in making you understand his/her core responsibilities, culture, and processes necessary to deal with a changing environment, self-awareness and support to lead successfully.

Slideshow: Providing Effective Team Leadership

This module will cover the understanding of being a good leader and managing the team to deliver high performing customer service and improve sales.

Slideshow: Build and Manage Store Team

This module will cover the understanding on the importance of key skills needed to address the inevitable challenges that arise in teams, notably, appreciating individual differences, communicating collaboratively, and managing conflict.

Slideshow: Allocate and Check Work in your Team

Retailers can no longer view customer service as an option and providing a positive retail customer experience is vital. In this module, you will understand the importance of planning and handling customers accordingly for ongoing business and customer satisfaction.

Slideshow: Develop individual Retail service Opportunity

Stake holders can affect or be affected by an organization’s actions, objectives and policies. Hence it is very crucial to always stay connected with the stakeholders and manage a better coordination/ communication with them. In this module, you will understand the meaning of stakeholders and ways to improve communication with stakeholders.

Slideshow: Communicate effecteively with stake holders

You should follow your organization’s emergency procedures promptly, calmly, and efficiently. You should identify and recommend opportunities for improving health, safety, and security to the designated person, complete any health and safety records legibly and accurately. This module will aim at understanding the importance of health and safety at work place.

Slideshow: Maintain Health and Safety

As a Departmental Manager, you will find yourself in situations, where you will have to work with other staff members. Therefore it becomes very important to know how to work in a team. This module will cover the understanding of team work an will help in learning phrases to achieve good team bonding.

Slideshow: Work Effectively in the Team

This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.

Slideshow: Work Effectively in your Organisation

In this module, you will learn on managing a budget, focusing mainly on provision of budget, organisational Guidance for Preparing and Approaching Budget, Reviewing your Budget Regularly and Proposing a realistic Budget

Slideshow: Manage a budget

In an age when the business environment is turbulent in terms of competition, new technologies political instability, workforce diversity, the need for good communication skills is being increasingly felt by mangers at all levels. In this module, participants will be able to learn why communication is necessary

Slideshow: Employbility and Entrepreneurship Skills

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.

Slideshow: Practice Test