As a retail team leader, it is very important for you to understand the current retail environment and the benefits. This module will aim at helping you in learning about Retail Industry, the different retail formats and the retail triangle.

Slideshow: Unit 1: Introduction to Retail Industry

This module will aim at helping you in learning and understanding the duties of retail store staff and their responsibilities for better customer service and productivity in sales.

Slideshow: UNIT 2: Retail Team Leader: An overview

This module will cover the understanding on the importance of key skills needed to address the inevitable challenges that arise in teams, notably, appreciating individual differences, communicating collaboratively, and managing conflict.

Slideshow: Unit 3: Planning and Organizing the team’s work

This module will cover the understanding of being a good leader and managing the team to deliver high performing customer service and improve sales.

Slideshow: Unit 4: Team management

As a Team Leader, you will find yourself in situations, where you will have to work with other staff members. Therefore it becomes very important to know how to work in a team. This module will cover the understanding of team work an will help in learning phrases to achieve good team bonding.

Slideshow: Unit 5: Working as a team

This module will cover the understanding of your organization, work culture and legal policies to be followed at work. It will help how to respond to the feedback at work.

Slideshow: Unit 6: Know your workplace

In this module, you will understand how to follow the inventory management discipline by inflow and outflow of stock. You will know how to manage the stock for sales.

Slideshow: Unit 7: Handling Goods in Store

In this module, you will understand how to address these factors. From floor plans that encourage traffic flow to ideal product placement, we’ll cover every aspect of your retail store layout.

Slideshow: Unit 8: Shop Floor planning and Layout

In this module, you will be familiarize with introduction to merchandising, introduction to visual merchandising, visual merchandising support structures, merchandising and category presentation, cross merchandising, how to display products in your store.

Slideshow: Unit 9: Visual Merchandising

In this module, you will learn about the functions of retail equipments, equipments used in a store, pos and non-posequipments, pos handling procedures, stacking norms.

Slideshow: Unit 10: retail equipments

The main causes of retail shrinkage are employee theft and shoplifting. Shrinkage is the loss of inventory that can be attributed to factors such as employee theft, shoplifting, administrative error, vendor fraud, damage in transit or in store, and cashier errors that benefit the customer. To some extent being alert at work will help the retailers to control the shrinkage. In this module, you will understand the reasons of shrinkage and your role to control the inventory shrinkage.

Slideshow: Unit 11: Know about Inventory Management

Stake holders can affect or be affected by an organization’s actions, objectives and policies. Hence it is very crucial to always stay connected with the stakeholders and manage a better coordination/ communication with them. In this module, you will understand the meaning of stakeholders and ways to improve communication with stakeholders.

Slideshow: Unit 12: Communication with stakeholders

You will enhance your knowledge on what is marketing?, marketing v/s selling, market segmentation, marketing mix, the marketing strategies, product categories, categories in FMCG store, categories in departmental store, categories in electronics & hardware store and how to enhance product knowledge.

Slideshow: Unit 13: Marketing concept

It is identification, satisfaction, and management of customers’ stated and unstated needs and demands by the retailer for mutual benefit. In this module, you will understand the customer relationship management in sales.

Slideshow: Unit 14: Customer relationship management

As a Retail Team leader, you are the key initiator to make or break the relationship and business with customer. For that first try to avoid being judgmental about the customers as everyone would not enter your store to buy immediately. This module will cover the understanding of communicating and meeting customers’ expectations by effective customer service.

Slideshow: Unit 15: Improve customer relationship

You as a Team leader should not point out the mistake of customer rather help him to understand and make him comfortable to visit next time. In this module, you will understand the complaint Management techniques of the retail stores.

Slideshow: Unit 16: Complaint Handling

Retailers can no longer view customer service as an option and providing a positive retail customer experience is vital. In this module, you will understand the importance of planning and handling customers accordingly for ongoing business and customer satisfaction.

Slideshow: Unit 17: Organizing service delivery

Independent and small retail stores go through periods when daily sales are down. To increase sales, attract new customers, and retain current customers, many retail stores implement various sales promotion techniques. This module will aim at helping you in learning about the CRM that supports in effective strategy of sales promotion and the loyalty program that attracts customers to the stores.

Slideshow: Unit 18: Customer Service & sales promotion in store administration

This module will help you in making you understand retail pricing, products for sale and the basic knowledge of barcodes on products.

Slideshow: Unit 19: Processing Sale of Products

To best understand leadership we focus on what leaders are actually required to do, rather than on the skills and traits used to accomplish these tasks. This module will help you in making you understand his/her core responsibilities, culture, and processes necessary to deal with a changing environment, self-awareness and support to lead successfully.

Slideshow: Leadership skills

Each team plays a role within the organization. What they do is important to the function of the company and its ability to fulfil the mission and vision of the entity as a whole — or else they wouldn't be there. In this module, you will learn to create the team purpose statements.

Slideshow: Leading the team

In this module, you will practice determining what information is relevant to others on their team, establish roles, and practice sharing information through team meetings.

Slideshow: Forming, storming, Norming, performing, adjourning

In this module, you will learn the leader guidelines to work towards execution of the strategy.

Slideshow: Delegating

In this module, you will learn to be a mentee yourself so that you have access to another means of developing your own skill set.

Slideshow: Mentoring

This module develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this module will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

Slideshow: Effective communication

You should follow your organization’s emergency procedures promptly, calmly, and efficiently. You should identify and recommend opportunities for improving health, safety, and security to the designated person, complete any health and safety records legibly and accurately. This module will aim at understanding the importance of health and safety at work place.

Slideshow: Health and safety

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.

Slideshow: CASE STUDY and Role play