Bachelor of Vocation (BVoc) - Front Office Executive
Blended
405 Hours
Learn at the Academy
Course Highlights
About the Program
EduBridge has collaborated as a knowledge partner with Government College in Nurpur, Chamba and Dharamshala in Himachal Pradesh to run the Bachelor of Vocation programme.
BVoc is an upcoming course in India, which is intended to incorporate specific " Job Role Based Skill Training" along with the general education in universities and colleges.
It is a degree course, which is more focused on practical based learning rather than theoretical studies. The programme aims to ensure that the students have adequate knowledge and skills so that they are work-ready after the programme is completed.
This course will,
- Explain the duties and responsibilities of the front office executive along with the attributes required such as assisting the guest during the check-in and check-out process of the hotel
- Help you to achieve customer satisfaction by understanding the customer requirements that are as per the standards of the hotel
- Train you to attend to guests' requirements and queries, including room related facilities, amenities, and requests for consumables etc
- Help you to manage and complete cashiering activities, such as handling the payments of guests at the front desk
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Bachelor of Vocation (BVoc) - Front Office Executive course Minimum Eligibility
As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry and will guide you to know the job role of each staff who serves the front office desk and the requirement of the role.
Slideshow: Front Office Executive - Skill paper 1.1
As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry and will guide you to know the job role of each staff who serves the front office desk and the requirement of the role.
Slideshow: Front Office Executive - Skill paper 1.2
This module will cover about the techniques of enhancing your communication skills and interpersonal skills to handle the office staff and the customer effectively. You will also learn about the etiquette and conduct to be followed by the hospitality staff at workplace. This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
Slideshow: Front Office Executive - Skill paper 2
This module explains the competencies required for communicating with customers to give a positive impression of oneself and one’s organization. It involves giving customers the right impression, responding to their needs and providing helpful information. You will learn how to improve customer satisfaction through providing best quality service. An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction. You will also learn the importance of health and proper diet to be followed for active body, which in turn will improve your performance at work.
Slideshow: Front Office Executive - Skill paper 3
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Enrollment Benefits
- Training led by our Expert Master Trainers
- Our Learn By Doing courses are designed to enhance workplace effectiveness
- Free recorded modules by our experts
- Highly interactive training modules with assignments and activities
- Mock online tests at frequent intervals during the ongoing training
- Experiential Learning
- Effective Use of Professional Tools & Models
- Hands On Practice to improve Customer Service Skills
- Job placement opportunity
- Job placement opportunity / Careers: Front Office Associate, Front Office Executive, Front Desk Associate, Sr. Front Office Executive, Asst.Manager
Frequently Asked Questions
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