As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.

Slideshow: Introduction to Hospitality & Tourism

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry.

Slideshow: Front Office Management

Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.

Slideshow: Functions at the Front Office Desk

This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.

Slideshow: A day at Front Office in a hotel

Guest registration is one of the first and most lasting impressions on a hotel customer. Guest registration sets the tenor for the stay and is, therefore a critical contact point. This module will help you to understand the procedure of guest registration once he/she arrives at the hotel.

Slideshow: Record Guest Details for Registration

In this module you will learn the etiquettes and grooming standards which are very vital for hospitality industry. Being the first representative of the industry your impression leads to the hotel impression and it's business growth.

Slideshow: Know about Etiquette and Body Language

This module will explain you about the etiquette and conduct to be followed by the hospitality staff at workplace.

Slideshow: Etiquette and hospitable conduct

This module will help to understand customer service in hospitality industry. Excellent customer service is vitally important in the hospitality industry. It's the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.

Slideshow: Know about customer service

This module will help to understand the techniques of selling on call and highlight the importance of proactive selling on call aligned with the need of customers.

Slideshow: Introduction to Selling Skills

This module will help to understand how to resolve customer service problems.

Slideshow: Resolving Customer Service Problems

This module will train you more on front office management and the adherence of resolution guidelines while handling guest complaints

Slideshow: Attend to Guest Queries/Complaints

This module will help to understand how to improve customer satisfaction through providing best quality service. An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.

Slideshow: Improving Customer Satisfaction through Service Quality

This module will help to understand maintaining IPR of an organization and customers.

Slideshow: IPR of organization and customers

This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.

Slideshow: Self Management - Front Office Associate

This module will help you to learn more about yourself. Carrying out a personal SWOT analysis is an important step towards finding life and career direction.

Slideshow: Introduction to SWOT analysis

In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.

Slideshow: Follow gender and age sensitive service practices

This module aims to make you, understand the importance of health and safety to be followed for in hotels.

Slideshow: Health and Safety in a Hotel

In this module you will understand the diet that you need to follow at workplace and cultivate good health habits. This health discipline further will lead to good performance at work.

Slideshow: Health and Diet

This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.

Slideshow: Practice Session