This module introduces learners to the EduBridge For Employment program, a CSR initiative by Capgemini, SAP, ARWS, and EduBridge. It covers the training process, support teams, certification, and placement help. Learners will also learn how to connect with industry experts and share their success stories.

Slideshow: Introduction to Capgemini-AWS-ARWS CSR Program

Basic communication skills are essential for effective interaction in both personal and professional settings. They encompass the ability to convey information clearly and to understand others through various forms of communication.

Slideshow: Basics of Communication

Skill India Digital Hub is specially designed and developed to skill, reskill and upskill Indian individuals through an online training platform, API-based trusted skill credentials, payment and discovery layers for jobs and entrepreneurial opportunities. The improved version of the platform has Udyam, e-Shram, NCS and ASEEM portals interlinked for G2C, B2C and B2B services. It will act as a bridge between the employees and employers and allow educational institutes to create/modify curricula as per industry demands.

Slideshow: Skill India Digital Hub

Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.

Slideshow: Introduction to Personality

Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.

Slideshow: Grooming and Personal Hygiene

Basic communication skills are essential for effective interaction in both personal and professional settings. They encompass the ability to convey information clearly and to understand others through various forms of communication.

Slideshow: Listen. Think. Speak - Communication Basics Reloaded

Basic communication skills are essential for effective interaction in both Active listening means fully focusing on the speaker—using verbal acknowledgments, open-ended questions, and reflective paraphrasing—to ensure understanding and make them feel heardpersonal and professional settings. They encompass the ability to convey information clearly and to understand others through various forms of communication.

Slideshow: Listening Skills Practise – Part 1

Basic communication skills are essential for effective interaction in both Active listening means fully focusing on the speaker—using verbal acknowledgments, open-ended questions, and reflective paraphrasing—to ensure understanding and make them feel heardpersonal and professional settings. They encompass the ability to convey information clearly and to understand others through various forms of communication.

Slideshow: Listening Skills Practise – Part 2

Basic communication skills are essential for effective interaction in both Active listening means fully focusing on the speaker—using verbal acknowledgments, open-ended questions, and reflective paraphrasing—to ensure understanding and make them feel heardpersonal and professional settings. They encompass the ability to convey information clearly and to understand others through various forms of communication.

Slideshow: Listening Skills Practise – Part 3

Basic communication skills are essential for effective interaction in both Active listening means fully focusing on the speaker—using verbal acknowledgments, open-ended questions, and reflective paraphrasing—to ensure understanding and make them feel heardpersonal and professional settings. They encompass the ability to convey information clearly and to understand others through various forms of communication.

Slideshow: Listening Skills Practise – Part 4

Basic communication skills are essential for effective interaction in both Active listening means fully focusing on the speaker—using verbal acknowledgments, open-ended questions, and reflective paraphrasing—to ensure understanding and make them feel heardpersonal and professional settings. They encompass the ability to convey information clearly and to understand others through various forms of communication.

Slideshow: Listening Skills Practise – Part 5

Welcome to – Grammar! In this module, we’ll explore the building blocks of the English language.You’ll learn how to form correct sentences, use proper tenses, and improve both your spoken and written communication. Don’t worry — we’ll break everything down step by step, with examples and simple explanations. Let’s get started and make grammar easy and fun to learn!

Slideshow: Grammar

Mastering vocabulary enhances communication, comprehension, and expression in both spoken and written language. A strong vocabulary boosts confidence and academic or professional success.

Slideshow: Mastering vocabulary Part - 1

Mastering vocabulary enhances communication, comprehension, and expression in both spoken and written language. A strong vocabulary boosts confidence and academic or professional success.

Slideshow: Mastering vocabulary Part - 2

The art of speaking lies in expressing thoughts with clarity and emotion. It bridges minds and hearts, turning words into powerful connection.

Slideshow: Art of Speaking

"Importance of Telephone Etiquette in Customer Service Understanding Voice Tone, Clarity, and Pace Active listening skills for phone communication"

Slideshow: Basics of Professional Telephone Etiquette

"Call structure: Opening, problem resolution, and closing Identifying caller needs and providing solutions Handling high call volumes effectively"

Slideshow: Call Handling Best Practices

"Identifying Different Types of Difficult Customers (angry, frustrated, demanding) Dealing with Difficult Customers Techniques for Staying Calm and Composed Objection Handling Effective Ways to Apologize and Reassure the Caller"

Slideshow: Managing Difficult Conversations

"Using positive and professional language Avoiding jargon and miscommunication Empathy and Emotional Intelligence in Telephone Conversations"

Slideshow: Effective Communication Techniques

Mastering professional written communication involves using clear, concise, and respectful language tailored to the audience. It enhances credibility, ensures effective message delivery, and minimizes misunderstandings in the workplace.

Slideshow: Mastering Professional Written Communication

"Addressing misunderstandings professionally Providing constructive feedback De-escalating conflicts in written communication"

Slideshow: Handling Difficult Conversations via Email and Chat

"Writing emails that influence and persuade Structuring messages for clarity and impact Call-to-action strategies for email effectiveness Real-World Application"

Slideshow: Handling Difficult Conversations via Email and Chat

Unlocking the power of reading improves comprehension, critical thinking, and vocabulary. It opens doors to knowledge, creativity, and lifelong learning.

Slideshow: Unlocking the Power of Reading

The Ultimate Interview Blueprint provides strategies to confidently present your skills, experiences, and strengths. It helps you prepare, practice, and perform effectively to succeed in any interview.

Slideshow: The Ultimate Interview Blueprint

This module describes the different interview attires for diffrent industry types. It also describes grooming tips along with the way a jobseekers behaviour while attending the interview

Slideshow: Interview Etiquette

This module describes, how a jobseeker needs to showcase his skills and experience effectively to ensure he gets the role. It also helps learners answer interview questions effectively

Slideshow: During and After Interview Process

This module describes the most frequestly asked interview questions and the way it should be answered by the job seeker. Additionally, it helps answer difficult questions related to career gaps, frequent job change and weaknesses.

Slideshow: Mastering Common Interview Questions

This module helps learners get equipped with virtual interview . It helps learners understand how to effectively navigate a virtual interview by focusing on key areas that will help us present ourselves professionally and confidently.

Slideshow: Handling Virtual Interviews

This module will help learners understand the importance of a well-structured resume in securing job opportunities. It will help learners get an insight into what hiring managers look for and how resumes impact shortlisting decisions. It also debunks the mynth related to resume writing

Slideshow: Understanding the Importance of a Resume

In this module, we will understand how to get started with Microsoft PowerPoint in simple steps. This training module will give you enough understanding on MS PowerPoint from where you can take yourself at a higher level of expertise. It would be more effective if you have a basic understanding of Computer peripherals like mouse, keyboard, monitor, screen, etc. and their basic operations.

Slideshow: PowerPoint - Getting Started

In this module, you will learn to create your PowerPoint presentation on slides by using layouts to organize the content on each slide. You will also learn how to create slides, makes changes to slides, apply a theme and run a slide show.

Slideshow: Basics of presentation

This module is the complete guide to working with text effects in PowerPoint. You will the basics of adding text to a slide, and then graduate to modifying how that text appears in your slide show.

Slideshow: Working with Text

In this module, you will learn various tips and methodologies that will help you to improve your PowerPoint presentations. You'll see a combination of features you might not know about and get PowerPoint tips on changing your slide design to make your content shine.

Slideshow: Design a Presentation

A table comes in great use, when you have information that would look best organized in rows and columns. In this module, you will learn to draw data tables that are used to display text in a grid with rows and columns.

Slideshow: Add and Format Tables

A chart is a tool you can use to communicate your data graphically. Displaying charts in PowerPoint allows your audience to see the meaning behind the numbers, and it makes showing comparisons and trends much easier. In this module, you will learn how to insert charts and modify them so they communicate information effectively.

Slideshow: Add and Format charts

"This module provides instructions for working with various types of graphics in Microsoft PowerPoint. A design ‘rule of thumb’ is to include some sort of graphic on at least every third slide to aid in keeping the audience interested and focused."

Slideshow: Working with Multimedia

In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. You'll be walked through the process of sharing a PPT in various forms.

Slideshow: Sharing and Delivering a Presentation

In this module, you will find a list of practice tasks to enhance your PowerPoint presentation skills.

Slideshow: Practice Task

This module will walk you through an introduction to Excel and some its basic features.

Slideshow: Introduction to Excel

This module will guide you, on how to modify a worksheet and how to create a chart in excel.

Slideshow: Modifying Worksheets

In this module, we will cover some formulas used in excel and some of its advanced functions.

Slideshow: Functions and Formulas

This module will guide you through the Pivot table and filtering and sorting functionalities.

Slideshow: Pivot table, Filtering, and Sorting

Let’s check what you have learned so far...

Slideshow: Assessment

"This module introduces learners to the program through interactive icebreakers, fostering trust and openness. It guides participants in setting SMART goals and delivering a baseline speech to assess current skills. By the end, learners build confidence, connect with peers, and establish a clear starting point for growth."

Slideshow: Orientation & Baseline

This module introduces the fundamentals of voice and accent, focusing on neutral accent development, phonetics, and clarity in speech. Learners will practice reducing Mother Tongue Influence (MTI) and improving pronunciation using IPA and articulation techniques. The goal is to help participants speak clearly, confidently, and globally understandably in professional and customer-facing contexts

Slideshow: Voice and Accent Essentials

Consonants are speech sounds produced by obstructing the airflow in some way using the lips, tongue, teeth, or throat. In English, there are 21 consonant letters that combine with vowels to form words.

Slideshow: Consonants

Vowels are speech sounds produced without any significant obstruction of airflow in the mouth. In English, there are 5 vowel letters (a, e, i, o, u) that play a key role in forming words and syllables.

Slideshow: Vowels

Mastering syllables, stress, and intonation is essential for clear communication. Emphasizing the correct syllables and modulating pitch and rhythm enhances speech clarity and listener understanding.

Slideshow: Mastering Syllables, Stress, and Intonation for Clear Communication

The Information Technology Enabled Services (ITeS) industry encompasses outsourcing services that leverage information technology to enhance business processes and operations. This includes areas such as customer support, data processing, and back-office functions .

Slideshow: Introduction to ITeS Industry and Call Centre EcoSystem

Customer service by providing instant, 24/7 responses to routine inquiries, improving efficiency and customer satisfaction. While not a standalone customer service tool, it supports agents by drafting emails, translating content, and summarizing interactions.

Slideshow: Customer Handling in IT Support

Computer hardware encompasses the physical components of a computer system, such as the CPU, motherboard, RAM, and storage devices, which are essential for its operation. These components work together to execute software instructions, process data, and perform tasks, forming the foundation of all computing activities.

Slideshow: Basics of Hardware

In this session, the trainers will help the learners to create their resumes and optimize their LinkedIn profiles.

Slideshow: Interview Preparation with Resume Creation

An operating system serves as the essential software that manages both hardware and software resources and provides a user interface and services to applications—examples include Linux (open-source, UNIX-like), Windows (proprietary, widely used on desktops), and iOS (Apple's secure, touch-based mobile OS)

Slideshow: Operating Systems (Linux-Windows-iOS)

Microsoft 365 is a subscription-based, cloud-powered productivity platform that includes always-updated flagship apps—like Word, Excel, PowerPoint, Outlook, Teams, and OneDrive—delivering seamless real-time collaboration and intelligent features across all your devices.

Slideshow: Using Microsoft 365 and Office Apps

In this module, we’ll explore how Outlook works as a powerful communication and productivity tool—something every IT Service Desk Engineer must master. Whether it’s configuring accounts, managing mail flow, or helping users troubleshoot issues, Outlook plays a key role in day-to-day operations. By the end of this module, you’ll have both technical know-how and practical skills to support end-users with confidence.

Slideshow: Mastering Microsoft Outlook

ServiceNow is a cloud-based platform that automates and streamlines enterprise workflows across IT, HR, customer service, and more, enhancing efficiency and user experience. It offers customizable, low-code tools to help organizations scale and adapt quickly to evolving business needs.

Slideshow: Introduction to ServiceNow

An unplanned interruption or degradation of an IT service—something that’s broken or prevents normal operation. Service Request: A user-initiated, typically routine request for information, access, or a standard service—such as installing software or resetting a password.

Slideshow: Concept of Incident and Service Request

Windows Server powers business IT infrastructure—handling essential roles like user authentication, file and print services, networking (DNS/DHCP), virtualization with Hyper-V, and centralized management.

Slideshow: Working with Windows Server

In Active Directory, administrators create, modify, disable, and delete user accounts—managing attributes, group memberships, and access centrally via tools like Active Directory Users and Computers (ADUC) or PowerShell.

Slideshow: Managing Users with Active Directory 4

Remote access tools enable users to securely connect to and interact with remote systems—offering features like screen sharing, file transfer, multi-monitor support, and remote printing for both attended and unattended access. Examples include TeamViewer, AnyDesk, LogMeIn, Chrome Remote Desktop, GoToMyPC, Splashtop, VNC Connect, ConnectWise Control, Zoho Assist, and Apache Guacamole

Slideshow: Remote Access and Support Tools 4

Computer networking connects devices—like computers, routers, switches, and access points—to enable communication, resource sharing, and data exchange using standardized protocols such as TCP/IP. Common network structures include LANs, WANs, and VPNs

Slideshow: Networking and Configurations Basics

Network Troubleshooting: Identify connection issues using tools like ping, traceroute, and PathPing, then check physical links, configuration (IP, DNS), devices, and potential interference to isolate and resolve faults.

Slideshow: Troubleshooting Networks and VPNs

A Project & Roleplay Presentation blends theoretical learning with simulated scenarios—participants present a planned project and then role-play key interactions to bring it to life.

Slideshow: Project and Roleplay Presentation

Accent neutralisation is a structured process of softening or modifying non-native or regional speech features—like pronunciation, rhythm, stress and intonation—to make communication clearer and more universally understandable

Slideshow: Accent Neutralisation

Cultural sensitisation is the process of increasing awareness, respect and understanding of different cultural backgrounds, norms and values to promote inclusive and empathetic interaction. It aims to reduce cultural misunderstandings and build trust in diverse environments, such as workplaces or communities.

Slideshow: Cultural Sensitisation