EduBridge 4 Employment - Certification Program in Domestic IT Helpdesk
Blended
80 Hours
Learn at the Academy
Course Highlights
About the Program
Infosys Foundation was established in 1996 as a not-for-profit trust to support programs and organizations devoted to the cause of the destitute, the rural poor, the mentally challenged, and the economically disadvantaged sections of the society. As part of their project, EduBridge is conducting training programs focusing on skills in high demand & offering placement assistance to candidates.
This course will,
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We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
EduBridge 4 Employment - Certification Program in Domestic IT Helpdesk course Minimum Eligibility
Infosys Foundation was established in 1996 as a not-for-profit trust to support programs and organizations devoted to the cause of the destitute, the rural poor, the mentally challenged, and the economically disadvantaged sections of the society. As part of their project, EduBridge is conducting training programs focusing on skills in high demand & offering placement assistance to candidates.
Slideshow: Skill Development Program
This module provides an overview of the responsibilities and skills required for a Domestic IT Helpdesk Attendant, including troubleshooting technical issues, assisting users, and managing IT support requests efficiently.
Slideshow: Introduction to the Job Role of Domestic IT Helpdesk Attendant
This module covers the concept of service requests and incidents, explaining their differences, lifecycle, and best practices for managing and resolving them effectively in an IT helpdesk environment.
Slideshow: Concept of Service Requests/Incidents
This module focuses on the monitoring and validation of service requests, ensuring timely resolution, accuracy, and adherence to service level agreements (SLAs) in an IT helpdesk environment.
Slideshow: Monitoring and Validation of Service Requests
This module covers the technical specifications related to service requests, including hardware and software requirements, system configurations, and troubleshooting guidelines to ensure efficient issue resolution.
Slideshow: Technical Specifications Related to Service Requests
This module focuses on handling IT service requests and incidents, including logging, diagnosing, troubleshooting, and resolving issues efficiently while ensuring a smooth user experience.
Slideshow: Deal Directly with IT Service Requests/Incidents
This module covers the technical skills required for handling incidents, including troubleshooting methodologies, system diagnostics, and effective resolution techniques to minimize downtime and ensure seamless IT support.
Slideshow: Technical Skills for Handling Incidents
This module covers the fundamentals of database management, including data storage, retrieval, organization, and maintenance to ensure efficient and secure handling of information.
Slideshow: Process of Database Management
This module focuses on key employability skills, including communication, teamwork, problem-solving, and professional ethics, essential for career growth and workplace success.
Slideshow: Employability Skills
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Enrollment Benefits
- Training by Experts and constant support through out the program.
- Highly interactive training modules with assignments and activities
- Effective use of professional tools & models
- A good blend of various activities such as roleplays, case studies etc to gain more in - depth knowledge of Banking and it's functions
We are so proud of our learners who work in some
of the top companies in India.
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