Infosys Foundation was established in 1996 as a not-for-profit trust to support programs and organizations devoted to the cause of the destitute, the rural poor, the mentally challenged, and the economically disadvantaged sections of the society. As part of their project, EduBridge is conducting training programs focusing on skills in high demand & offering placement assistance to candidates.

Slideshow: Skill Development Program

This module equips learners with essential skills to handle customer interactions professionally, enhance satisfaction, and resolve queries effectively. It covers communication techniques, problem-solving, and service excellence to build lasting customer relationships.

Slideshow: Introduction to Customer Care Executive

This module covers essential principles like effective communication, problem-solving, and customer relationship management to enhance service quality. Learners will develop skills to handle queries professionally, build rapport, and ensure customer satisfaction.

Slideshow: Key Concepts

This module focuses on developing essential interpersonal and workplace skills required for customer care executives. It covers communication, empathy, adaptability, problem-solving, professionalism, and teamwork to enhance customer interactions and career growth.

Slideshow: Soft Skills and Professional Skills

This module equips learners with essential technical competencies, including CRM software usage, data entry, call handling systems, email etiquette, and troubleshooting techniques. It ensures efficiency in managing customer interactions and resolving queries effectively.

Slideshow: Technical Skills

This module provides foundational and practical knowledge of computer operations, including typing skills, MS Office applications, internet usage, and CRM software. Learners will gain hands-on experience to enhance efficiency in customer service roles.

Slideshow: Computer Knowledge and Practise

This module enhances verbal and written communication skills, focusing on clarity, tone, and professionalism in customer interactions. It covers grammar, vocabulary, active listening, and customer-friendly language to ensure effective and positive communication.

Slideshow: Language Skills

This module trains learners in handling inbound and outbound calls professionally, focusing on call etiquette, active listening, clear communication, and problem resolution. It ensures confidence in delivering excellent customer service over the phone.

Slideshow: Attend and Make Calls

This module equips learners with the skills to handle customer inquiries, service requests, and complaints efficiently. It covers problem-solving techniques, empathy, escalation procedures, and ensuring customer satisfaction through effective resolution.

Slideshow: Resolve customer Query/ Request and Complaint( QRC)

This module focuses on building strong customer relationships through trust, effective communication, and personalized service. It covers customer engagement strategies, loyalty-building techniques, and proactive support to enhance satisfaction and long-term retention.

Slideshow: Develop Customer Relationship

This module trains learners in documenting customer interactions, analyzing feedback, and generating reports for service improvement. It covers data accuracy, performance tracking, and review techniques to enhance customer support efficiency and decision-making.

Slideshow: Report and Review

This module equips learners with techniques to identify customer needs, suggest relevant products or services, and create value-driven conversations. It covers persuasive communication, upselling, cross-selling, and handling objections to enhance sales effectiveness in customer interactions.

Slideshow: Proactive Selling

This module summarizes key learnings, reinforces best practices, and prepares learners for real-world customer care roles. It includes final assessments, career guidance, and actionable steps to confidently begin their professional journey.

Slideshow: Program wrap up and getting started