Ubona Technologies & UltraCash - Certification Program in CRM
Blended
170 Hours
Learn at the Academy
Course Highlights
About the Program
Employment Linked Skill Development Program by Ubona Technologies Career Academy is an initiative to tackle inequality by promoting greater economic inclusion in our markets. This program supports young people from low-income communities to learn new skills and improve their chances of getting a job.
As part of this program, EduBridge offers placement-oriented training programs focused on the ITes & BFSI sector. Our aim is to empower youth from low-income communities to be a part of the booming ITes & BFSI industry in India.
This program facilitates you to acquire skills that make you understand the relationships between planning, people, processes, and performance and also helps you to develop workplace readiness.
By providing high-quality materials for training, this course takes you through the goals and values that get the customer support approach and the way to make an environment that supports coordination and cooperation. Learn the Dos and Don'ts of good telephone etiquette, body language, words, and techniques to deal with difficult calls.
At the end of the course, you will clearly understand how to connect and serve customers in an IT/ITES BPO environment. This is a blended course with a Master Trainer and self-study learning videos to enhance your career prospects like never before, as you will be an expert in communicating and building a strong confident personality.
This course will,
- Take you through the proper procedures and processes needed to provide effective customer service
- Develop a hands-on experience on the skills and knowledge of management tools, required to deal with individual customers and measure the performance
- Enhance your understanding of service level agreement terms and quality assurance principles
- Help you to discover the elements like conflict resolution, standards, commitments, and service in the field
- Train you on the methods to retain customers with good customer service skills
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Ubona Technologies & UltraCash - Certification Program in CRM course Minimum Eligibility
This module will help you to understand the objective of this training which is an initiative of Ubona Technologies & UltraCash.
Slideshow: Ubona Technologies & UltraCash - Certification Program in CRM
Are you worried about your finances due to job loss? This module will guide you through the "Secure Your Salary with Digit Group’s Total Protect Policy" that ensures you can manage your monthly expenses until you find another job.
Slideshow: Secure Your Salary
In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.
Slideshow: Basics of Business Communication
This module takes you to the different types of communication as communication takes place by exchanging your views to describe your ideas and experiences.
Slideshow: Improving Verbal Communication
This module will review the ins and outs of good telephone etiquette and telephone communication and provide suggestions for showing empathy and understanding to callers.
Slideshow: Telephone Etiquette
In this module, you will not only be able to enhance your personal and professional image in terms of Nonverbal Communication but also effectually read body language cues from people and respond to them appropriately.
Slideshow: Non-verbal communication
In this module, you will learn what etiquettes the business world expects from you and what you should do to meet their expectations.
Slideshow: Email Etiquette in Business communication
In this module, you'll get a detailed guide of conference call etiquette to help you ensure that your next conference call will be very productive.
Slideshow: Video Conference
Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.
Slideshow: Mastering in Business communication - Quiz
In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.
Slideshow: Introduction to communication
In this module, you will learn the diffrence between soft skills and hard skills with practical example and also its importance.
Slideshow: Soft Skills and Hard Skills
In this module, we will understand how to get started with Microsoft PowerPoint in simple steps. This training module will give you enough understanding on MS PowerPoint from where you can take yourself at a higher level of expertise. It would be more effective if you have a basic understanding of Computer peripherals like mouse, keyboard, monitor, screen, etc. and their basic operations.
Slideshow: PowerPoint - Getting Started
In this module, you will learn to create your PowerPoint presentation on slides by using layouts to organize the content on each slide. You will also learn how to create slides, makes changes to slides, apply a theme and run a slide show.
Slideshow: Basics of presentation
This module is the complete guide to working with text effects in PowerPoint. You will the basics of adding text to a slide, and then graduate to modifying how that text appears in your slide show.
Slideshow: Working with Text
In this module, you will learn various tips and methodologies that will help you to improve your PowerPoint presentations. You'll see a combination of features you might not know about and get PowerPoint tips on changing your slide design to make your content shine.
Slideshow: Design a Presentation
A table comes in great use, when you have information that would look best organized in rows and columns. In this module, you will learn to draw data tables that are used to display text in a grid with rows and columns.
Slideshow: Add and Format Tables
A chart is a tool you can use to communicate your data graphically. Displaying charts in PowerPoint allows your audience to see the meaning behind the numbers, and it makes showing comparisons and trends much easier. In this module, you will learn how to insert charts and modify them so they communicate information effectively.
Slideshow: Add and Format charts
"This module provides instructions for working with various types of graphics in Microsoft PowerPoint. A design ‘rule of thumb’ is to include some sort of graphic on at least every third slide to aid in keeping the audience interested and focused."
Slideshow: Working with Multimedia
In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. You'll be walked through the process of sharing a PPT in various forms.
Slideshow: Sharing and Delivering a Presentation
In this module, you will find a list of practice tasks to enhance your PowerPoint presentation skills.
Slideshow: Practice Task
In this module, you will learn what etiquettes the business world expects from you and what you should do to meet their expectations.
Slideshow: Introduction - Email Etiquette
Learn to create an email account in outlook as well as other free sources.
Slideshow: Creating Email Account
This module explains the vital pieces that give you the structure for communicating and that make it easy for your recipient to engage with your message.
Slideshow: Anatomy of an Email
Quiz Time
Slideshow: Quiz 1 - The Perfect Email: Learn effective Email etiquette writing
In this video, you will explore some real-life cases of poor email etiquette, and learn why it is important to follow the rules of good communication.
Slideshow: Importance of Email Etiquette
In this module, you will break down the essence of what makes the perfect email and look into how you can ensure that the emails you send out are the best they can possibly be.
Slideshow: Email - Important components and standard format
The tips in this module can help you write better emails, get better responses and create less frustration with your co-workers.
Slideshow: Dos and Don'ts
Quiz Time
Slideshow: Quiz 2 - The Perfect Email: Learn effective Email etiquette writing
This module enhances your understanding of the purpose of professional interviews.
Slideshow: Interview skills for success without Mock Interviews
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
Slideshow: Workplace Readiness- Introduction to the understanding of job
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
Slideshow: Your Feedback Matters 1
Indian banking industry has recently witnessed the roll out of innovative banking models like payments and small finance banks. RBI’s new measures may go a long way in helping the restructuring of the domestic banking industry. This module will aim at helping you to understand Financial Market, Financial Intermediaries and Structure of Financial Market.
Slideshow: Categories and Types of Financial Institutions (LA)
The banking sector is the lifeline of any modern economy. It is one of the important financial pillars of the financial sector, which plays a vital role in the functioning of an economy. This module will aim at helping you to understand Indian Banking System, Types of Bank and the difference between Schedule and Unscheduled Banks.
Slideshow: Indian Banking Structure (LA)
The Indian banking industry has recently witnessed the roll-out of innovative banking models like payments and small finance banks. RBI’s new measures may go a long way in helping the restructuring of the domestic banking industry. This module will aim at helping you to understand the Financial Intermediaries and Structure of the Indian Banking System.
Slideshow: Structure of Indian Banking and Types of Banks (LA)
In this module, learner will gain knowledge on types of deposits, Deposit Insurance & Credit Guarantee Corporation (Dicgc), Remittance of Funds etc.
Slideshow: Various Deposit Schemes and other Services (LA)
This module aims at learning about the monetary policy of RBI and different rates applicable by Reserve Bank of India.
Slideshow: Monetary Policy - RBI (LA)
Financial inclusion or inclusive financing is the delivery of financial services at affordable costs to sections of disadvantaged and low-income segments of society. Financial inclusion is expected to make significant changes in the economy, especially the rural economy. This module will give us in depth knowledge about financial inclusion.
Slideshow: Understanding Financial Inclusion (LA)
Reserve Bank of India (RBI) introduced a regulation in 2006 allowing banks to provide service at people’s doorstep through the use of third party services. This model is referred to as “Business Correspondents/Banking correspondents” in short BC’s. This module will aim at helping you to know the role of Banking correspondent/ Facilitator and they should know to handle the customers of the Bank.
Slideshow: Business Correspondent and Business Facilitator (LA)
In this module, learner will gain knowledge on What is Risk, Risk Management, Process of Risk Management, Types of Bank Risks, Fraud Strategies etc.,
Slideshow: Risk and Fraud Management (LA)
In this module, learner will gain knowledge on What is a Bank Account, Documents for Current Account for Business, Snapshot of Banking related Documents,4 Key Elements of KYC by the Banks etc.,
Slideshow: Account Opening, on-Boarding Process, KYC Mechanism and Operations (LA)
There are several products and services a bank can offer its customers. This module will help you understand different products and services and which customers it targets.
Slideshow: Banking Products and Services (LA)
Welcome to the module Principles of Lending and Borrowing. With the help of this module, participants will be able to understand the lending and borrowing decisions of a bank and the rules followed in the process.
Slideshow: Principles of Lending (LA)
This module aims at familiarizing you with different types of customer segmentation on credit decision basis.
Slideshow: Customer Segmentation and Management (LA)
In this module, learner will gain knowledge on Meaning of Grievance, What is Grievance in Banks, Principles of modern policy in grievance redressal, Customer Complaint, Present Grievance Redressal Mechanism in Banks etc.
Slideshow: Grievance Redressal Mechanism in Banks and Banking Ombudsman Scheme (LA)
"Sales and customer service, though the two are very closely related there is a great difference between the two. A better customer service can always lead to a new requirement and long term relationship. This module will aim at understanding techniques of selling and customer service, which will be useful in banking while handling your customers as BC/ BF. "
Slideshow: Sales Through Service (LA)
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
Slideshow: Introduction to Personality
Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.
Slideshow: Grooming and Personal Hygiene
Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.
Slideshow: Body Language
Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.
Slideshow: Know about Etiquettes
Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.
Slideshow: Confidence Building
The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.
Slideshow: Six Pillars of Character
Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.
Slideshow: Team Work makes the Dream work!
In this module, learner will gain knowledge on What is a Bank Interest, Fixed rate of interest, Equated Monthly Installment (EMI), Factors affecting EMI, Marginal Cost of Funds Based Lending Rate (MCLR) etc.
Slideshow: Finance & Operations (LA)
Critical thinking is one of the most important skills anyone can learn. This module helps you to analyze an argument, and decide whether it is likely to be correct or not.
Slideshow: Boost your critical thinking - An Introduction
Many people are taken advantage of because of their lack of critical thinking, logic and deductive reasoning. So this module will also assist you on how to spot cognitive biases and faulty logic in arguments.
Slideshow: Know your Brain
This module helps you to understand design, out-of-the-box thinking and your workplace strengths. You will be introduced to a variety of creative problem-solving techniques and approaches to use as ‘tools’ for re-interpreting problems, finding solutions and generating ideas.
Slideshow: Creative and Critical thinking
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
Slideshow: Your Feedback Matters 2
This module helps you to evaluate yourself by working on the project given to you. This project is based on the topics covered in this training.
Slideshow: Project Work (LA)
This module enhances your understanding of the purpose of professional interviews.
Slideshow: Mock Interview (LA)
In this module, you will learn what is Resume Builder feature and how to create customized resume.
Slideshow: Resume Builder (LA)
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
Enrollment Benefits
- Training led by our expert Master Trainers
- 100+ hours of Master Trainer lead and 40+ hours of self-study learning videos could turbocharge your career prospects like never before.
- Mock online Assessments at frequent intervals during the ongoing training
- Highly interactive training modules with assignments and activities
- Experiential Learning
- Effective use of professional tools & models
- Hands-on practice to improve customer service skills
- Job placement assurance/opportunity
- Learn skills that can get you a job in any of IT/ITES industry in the role of Data entry Operators, Customer Service Executives, Back Office Executives.
We are so proud of our learners who work in some
of the top companies in India.
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