Course Highlights





About the Program
To excel in any profession, it is important to have personal and interpersonal skills along with domain skills. With this course, you will learn about the various banking products & services and acquire skills for selling these products to customers. The emphasis is on skilling for the future with a focus on building self-esteem and self-confidence and empowering you through communication, decision-making, and workplace skills.
With 100+ hrs of Master lead and 30+ hrs of Self Study interactive training program, you will get exposure to the Banking and Financial Sector in India and get yourself an aspirational job at the end of the course. Our Dedicated Placement Manager supports you till you get a job and we provide Placement Assistance for up to 3 months after course completion.
**IMPORTANT: Due to COVID-19, Learn at Academy (Classroom Learning) will be held online, under the guidance of a Master Trainer for 4 hours. Classes will resume at the academy once the lockdown gets lifted and it is safe to do so.
This course will,
- Help you to learn the concepts of general banking including deposits, savings and know your customer(KYC)
- Enable you to evaluate the principles of lending with special reference to rural and retail lending
- Help you to understand the role & responsibilities of Financial Inclusion Officers, Business Correspondents and Business Facilitators
- Help you to apply the skills sets that make BC/BF's effective in relating with rural population - service and sales
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Certified Business Correspondent & Business Facilitator course Minimum Eligibility
















This module will help you to understand the objective of this training which is an initiative of Standard Chartered.
Are you worried about your finances due to job loss? This module will guide you through the "Secure Your Salary with Digit Group’s Total Protect Policy" that ensures you can manage your monthly expenses until you find another job.
Indian banking industry has recently witnessed the roll out of innovative banking models like payments and small finance banks. RBI’s new measures may go a long way in helping the restructuring of the domestic banking industry. This module will aim at helping you to understand Financial Market, Financial Intermediaries and Structure of Financial Market.
The banking sector is the lifeline of any modern economy. It is one of the important financial pillars of the financial sector, which plays a vital role in the functioning of an economy. This module will aim at helping you to understand Indian Banking System, Types of Bank and the difference between Schedule and Unscheduled Banks.
The Indian banking industry has recently witnessed the roll-out of innovative banking models like payments and small finance banks. RBI’s new measures may go a long way in helping the restructuring of the domestic banking industry. This module will aim at helping you to understand the Financial Intermediaries and Structure of the Indian Banking System.
In this module, learner will gain knowledge on types of deposits, Deposit Insurance & Credit Guarantee Corporation (Dicgc), Remittance of Funds etc.
This module aims at learning about the monetary policy of RBI and different rates applicable by Reserve Bank of India.
Financial inclusion or inclusive financing is the delivery of financial services at affordable costs to sections of disadvantaged and low-income segments of society. Financial inclusion is expected to make significant changes in the economy, especially the rural economy. This module will give us in depth knowledge about financial inclusion.
Reserve Bank of India (RBI) introduced a regulation in 2006 allowing banks to provide service at people’s doorstep through the use of third party services. This model is referred to as “Business Correspondents/Banking correspondents” in short BC’s. This module will aim at helping you to know the role of Banking correspondent/ Facilitator and they should know to handle the customers of the Bank.
In this module, learner will gain knowledge on What is Risk, Risk Management, Process of Risk Management, Types of Bank Risks, Fraud Strategies etc.,
In this module, learner will gain knowledge on What is a Bank Account, Documents for Current Account for Business, Snapshot of Banking related Documents,4 Key Elements of KYC by the Banks etc.,
There are several products and services a bank can offer its customers. This module will help you understand different products and services and which customers it targets.
Welcome to the module Principles of Lending and Borrowing. With the help of this module, participants will be able to understand the lending and borrowing decisions of a bank and the rules followed in the process.
This module aims at familiarizing you with different types of customer segmentation on credit decision basis.
In this module, learner will gain knowledge on Meaning of Grievance, What is Grievance in Banks, Principles of modern policy in grievance redressal, Customer Complaint, Present Grievance Redressal Mechanism in Banks etc.
"Sales and customer service, though the two are very closely related there is a great difference between the two. A better customer service can always lead to a new requirement and long term relationship. This module will aim at understanding techniques of selling and customer service, which will be useful in banking while handling your customers as BC/ BF. "
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
Appropriate grooming and hygiene is an important part of your image. In a professional atmosphere, the awareness of proper grooming and hygiene standards among employees is of utmost importance. This module will aim at making you understand the need and types of grooming for male and female in corporate sectors.
Body language comprises of the gestures and movements we make of the different parts of our body when communicating with people. Many a times, body language speaks more than words. This module will make you realize the importance of body language and ways to improve body language.
Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job. This module will explain the importance of etiquettes for better growth prospects.
Self-confidence is extremely important in almost every aspect of our lives, yet many people struggle. Sadly, people who lack self-confidence can find it difficult to become successful. This module will focus on ten keys of confidence building, which will help you to become a confident speaker.
The Six Pillars of Character is a framework for good character. It has six ethical values (characteristics) everyone can agree upon: Trustworthiness; Respect; Responsibility; Fairness; Caring; and Citizenship. This module will make you understand the six pillars of character which is important at workplace.
Teamwork is often a crucial part of a business, as it is often necessary for colleagues to work well together, trying their best in any circumstance. This module will develop the understanding of team building.
In this module, learner will gain knowledge on What is a Bank Interest, Fixed rate of interest, Equated Monthly Installment (EMI), Factors affecting EMI, Marginal Cost of Funds Based Lending Rate (MCLR) etc.
Critical thinking is one of the most important skills anyone can learn. This module helps you to analyze an argument, and decide whether it is likely to be correct or not.
Many people are taken advantage of because of their lack of critical thinking, logic and deductive reasoning. So this module will also assist you on how to spot cognitive biases and faulty logic in arguments.
This module helps you to understand design, out-of-the-box thinking and your workplace strengths. You will be introduced to a variety of creative problem-solving techniques and approaches to use as ‘tools’ for re-interpreting problems, finding solutions and generating ideas.
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.
This module takes you to the different types of communication as communication takes place by exchanging your views to describe your ideas and experiences.
This module will review the ins and outs of good telephone etiquette and telephone communication and provide suggestions for showing empathy and understanding to callers.
In this module, you will not only be able to enhance your personal and professional image in terms of Nonverbal Communication but also effectually read body language cues from people and respond to them appropriately.
In this module, you will learn what etiquettes the business world expects from you and what you should do to meet their expectations.
In this module, you'll get a detailed guide of conference call etiquette to help you ensure that your next conference call will be very productive.
Stop here and review...!! This module will help you to practice existing knowledge covered in the previous modules and stimulate interest in further learning.
In this module, you will learn what communication the business world expects from you and what you should do to meet their expectations.
In this module, you will learn the diffrence between soft skills and hard skills with practical example and also its importance.
In this module, we will understand how to get started with Microsoft PowerPoint in simple steps. This training module will give you enough understanding on MS PowerPoint from where you can take yourself at a higher level of expertise. It would be more effective if you have a basic understanding of Computer peripherals like mouse, keyboard, monitor, screen, etc. and their basic operations.
In this module, you will learn to create your PowerPoint presentation on slides by using layouts to organize the content on each slide. You will also learn how to create slides, makes changes to slides, apply a theme and run a slide show.
This module is the complete guide to working with text effects in PowerPoint. You will the basics of adding text to a slide, and then graduate to modifying how that text appears in your slide show.
In this module, you will learn various tips and methodologies that will help you to improve your PowerPoint presentations. You'll see a combination of features you might not know about and get PowerPoint tips on changing your slide design to make your content shine.
A table comes in great use, when you have information that would look best organized in rows and columns. In this module, you will learn to draw data tables that are used to display text in a grid with rows and columns.
A chart is a tool you can use to communicate your data graphically. Displaying charts in PowerPoint allows your audience to see the meaning behind the numbers, and it makes showing comparisons and trends much easier. In this module, you will learn how to insert charts and modify them so they communicate information effectively.
"This module provides instructions for working with various types of graphics in Microsoft PowerPoint. A design ‘rule of thumb’ is to include some sort of graphic on at least every third slide to aid in keeping the audience interested and focused."
In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. In this module, you will learn to manage, share and collaborate on your PowerPoint presentations whilst remaining in full control of your content. You'll be walked through the process of sharing a PPT in various forms.
In this module, you will find a list of practice tasks to enhance your PowerPoint presentation skills.
In this module, you will learn what etiquettes the business world expects from you and what you should do to meet their expectations.
Learn to create an email account in outlook as well as other free sources.
This module explains the vital pieces that give you the structure for communicating and that make it easy for your recipient to engage with your message.
Quiz Time
In this video, you will explore some real-life cases of poor email etiquette, and learn why it is important to follow the rules of good communication.
In this module, you will break down the essence of what makes the perfect email and look into how you can ensure that the emails you send out are the best they can possibly be.
The tips in this module can help you write better emails, get better responses and create less frustration with your co-workers.
Quiz Time
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
As a learner, your feedback helps us better understand what you think about our services; in addition, it helps us identify areas where we are doing well and where we need to improve.
This module helps you to evaluate yourself by working on the project given to you. This project is based on the topics covered in this training.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will learn what is Resume Builder feature and how to create customized resume.
In this session we will practice typing skills using Type Master Pro.
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.

Enrollment Benefits

- Training by Experts
- 100+ hrs of Master lead and 30+ hrs of Self Study interactive training program
- 10+ Online assessments at frequent stages of training
- Our learning modules are designed to enhance workplace readiness

- Main focus on the job roles & responsibilities of a Financial Inclusion Officer
- Effective use of professional tools & models
- A good blend of various activities such as roleplays, case studies etc to gain more in - depth knowledge of Banking and it's functions

- Job placement assurance /opportunity
- Careers in BFSI: Clerks, Data entry Operators, Clerk-cum-Cashiers, Agricultural Clerks, Bank Tellers, Probationary Officers, Loan Officers, Relationship Managers, Customer Service Officers
- Relationship Officer, Process Associates, Client Responsibility Officer, Jr. Relationship Executives, Field Officer,
- Branch Relationship Executive , Business Correspondent, Financial Inclusion Officer, Rural Bank Officer
Frequently Asked Questions
Our trainers are highly qualified and certified industry experts. If you have any issues you would like to highlight or discuss you can connect to our support team by calling our toll-free number or chatting with our support team and they will be able to assist you.
Assessments are visible to you in the 'My Courses' section. Your Trainer will activate this post completion of the sessions. Once the Assessments are activated, you will get a notification on your 'My Calendar' option about the same.
Once you complete the enrollment process, you will receive the batch schedule and link to join our live classes. This will also be available in the My Calendar section.
- Click on “My Progress” on the left side panel of the Dashboard - Click on “Certificate” in “My Progress” - Click on download option given below the Certificate Please Note- You can unlock the Certificate only if you clear all your Assessments."
For any Course material, please - Click on “Classroom” on the left side panel - Click on “Resources” - Click on download to read the material while you are offline"