Course Highlights
About the Program
This course is designed for trainers and teachers who wish to sharpen their training and facilitation skills in the Retail Sector. The training content and curriculum has been developed by leveraging the best of what Tata STRIVE and EduBridge have to offer. The training will focus on platform and retail skills. The program is designed to enhance your facilitation skills and delivery techniques, focusing on experiential learning through intensive training, especially in the Retail Sector.
This course will,
- Identify the Adult Learning Principles (Andragogy)
- Focus on the delivery methodology of "Enquiry Based Learning"
- Focus on techniques used for selling skills and customer satisfaction
- Focus on different learning styles - Visual, Audio, Kinesthetic & Multiple Intelligence
- Guide the Student Trainers on how to facilitate in varied environments
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
This module will guide the learners in setting a goal for themselves and make the learners aware of the support system which will help them in achieving their goals.
This module will help you to identify the grooming standards required for the trainers, examine & validate the importance and influence of grooming.
Through this module, you will be able to derive the concept of self leadership and the importance of feedback in communication.
This module will help the participants to understand the communication process, evaluate their communication skills and devise an action plan to improve them.
Baseline Teachback Assessments
The basic psychology of youth (external and internal manifestations) and the persona of a facilitator can be derived through this module.
By the end of this module, the participants will be able to demonstrate a wide variety of teaching methodologies through various tools and techniques.
By the end of this module, the participants will be able to demonstrate a wide variety of teaching methodologies through various tools and techniques.
In this module, the participants will learn about the Mind Mapping Tool and how to use it effectively in their presentations.
This module will help the participants to identify and understand the concept of ADDIE model which in turn will help them to design an effective training program.
In this module, the participants will be able to identify the various adult learning theories and find creative ways to engage adult learners.
Master Facilitator interacts with the Student Trainers and gives feedback regarding their Baseline Assessments
This module will highlight the importance of the SBIR feedback framework of asking, receiving and giving feedback to the participants.
In this module, the participants will understand the various teaching philosophies and learn how to give feedback during training delivery.
This module will help the participants to understand the principles involved in “Instructional Design” that covers the entire spectrum of learning activities for effective training.
This module will aid the trainers in identifying their learning styles and understand the various concepts related to learning styles.
This module will help you to understand the importance of assessments, using the rubric and the correct parameters required for assessments.
Students to create and present a presentation on the assignments given during MeWe Time (Using Power of Questions)
This module will help you to understand the importance of assessments, using the rubric and the correct parameters required for assessments.
This module will make the Student Trainers familiar with the various components of Bloom’s Taxonomy and guide them in setting objectives for themselves.
This module will help the learners to understand the Kirkpatrick Model and how to apply the same to evaluate training programs.
In this module, the learners will learn how to prepare proper checklists to ensure that the classroom has a conducive environment that will promote learning and is safe for the participants.
In this module, the learners will learn how to prepare proper checklists to ensure that the classroom has a conducive environment that will promote learning and is safe for the participants.
The ability of communicating with the audience and giving presentations should be seen as a mandatory prerequisite for both the effective learning process and the successful working life. Thus, it is imperative to gradually increase and enhance your presentation skills through a continuous training that will help you to become more competent, confident and competitive.
In this module, the participants will learn the key skills and techniques that are required for effective facilitation.
In this module, the participants will learn the Inquiry Based Approach of Learning and the importance of Probing.
Students to do a presentation on the assignments given during MeWe Time (Using Learning Styles and Facilitative Skills)
By the end of this module, you will be able to demonstrate various recap techniques and understand the benefits of using recap activities.
Students to do an extensive research on Questioning Techniques and give presentations on various Questioning Techniques.
1. Online Assessments 2. Project Submissions & Discussions 3. Final Teachbacks
This module will aim at helping you in learning about the CRM that supports in effective strategy of sales promotion and the loyalty program that attracts customers to the stores.
Prevention is better than cure, and this certainly applies to the security of your commercial premises. In this module, you will know how to identify shoplifters and your role in security of the store and yourself.
This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.
This module will aim at helping you in learning and understanding the duties of retail store staff and their responsibilities for better customer service and productivity in sales by helping the customers choose right products.
This module will aim at helping you in learning the techniques of demonstration of products in the retail store. This module will help you to know the starting and closing of the demonstration and handling customers during the demonstration.
This module will cover the importance of customer service, sales promotion, and the use of CRM for effective service and sales in retail store.
After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization. This module will cover the understanding of personalized service and meeting company standards.
In this module, you will understand how important your role is to protect the positive image of self and organization for .better sales and for the organization as a whole.
To work in retail is to hear complaints. It’s your job to address each complaint, found or unfounded, from each retail customer. In this module, you will understand the complaint Management techniques of the retail stores.
In this module, you will understand the importance of planning and handling customers accordingly for ongoing business and customer satisfaction.
This module will cover the understanding of communicating and meeting customers’ expectations by effective customer service.
This module will cover the understanding of how you monitor customers problem carefully, understand the issues from the grass root level and then fix the problem effectively wit in the timeline given to the customer.
After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization. This module will cover the understanding of personalized service and meeting company standards.
This module aims to make you, understand the meaning and importance of Team Work in the organization. This module will make you realize importance of teamwork in your professional growth.
This module aims to make you, understand the situation and act accordingly to work in a team effectively and efficiently.
This module will aim at understanding the importance of health and safety at the workplace. How to react in an emergency situation and identify and recommend opportunities for improving health and safety in your organization.
This unit will focus on various key concepts of retail.
Summative Assessments (Domain)
Enrollment Benefits
- Our courses are brought to life with Interactive Media and attractive Powerpoint Presentations
- High Quality Resources are included for a comprehensive learning experience.
- Our meticulously designed assessments and result-driven facilitation motivates and measures both cognitive & effective learnings.
- Training Need Analysis
- Experiential Learning
- Effective use of Professional Tools and Training Methodology
- Effective questioning techniques
Frequently Asked Questions
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EduBridge offers multiple payment options and same can be viewed while you proceed towards making payment for the course.
Ans: Learn at Academy is a mode of learning, for the students who meet particular criteria laid down for each academy. The mode of training delivery here is blended (Online Training + Classroom Training). We expect students to visit the nearest EduBridge centre to complete their classroom training.
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