This module will guide the learners in setting a goal for themselves and make the learners aware of the support system which will help them in achieving their goals.

Slideshow: Introduction and Context Setting

This module will help you to identify the grooming standards required for the trainers, examine & validate the importance and influence of grooming.

Slideshow: First Impression - Grooming

Through this module, you will be able to derive the concept of self leadership and the importance of feedback in communication.

Slideshow: Self Leadership

This module will help the participants to understand the communication process, evaluate their communication skills and devise an action plan to improve them.

Slideshow: Communication Skills 1

Baseline Teachback Assessments

Slideshow: Baseline Teachback Assessments

This module will help the participants to understand the communication process, evaluate their communication skills and devise an action plan to improve them.

Slideshow: Communication Skills 2

The basic psychology of youth (external and internal manifestations) and the persona of a facilitator can be derived through this module.

Slideshow: Psychology of Youth

By the end of this module, the participants will be able to demonstrate a wide variety of teaching methodologies through various tools and techniques.

Slideshow: Teaching Methods 1&2

By the end of this module, the participants will be able to demonstrate a wide variety of teaching methodologies through various tools and techniques.

Slideshow: Teaching Methods 3&4

In this module, the participants will learn about the Mind Mapping Tool and how to use it effectively in their presentations.

Slideshow: Mind Mapping

This module will help the participants to identify and understand the concept of ADDIE model which in turn will help them to design an effective training program.

Slideshow: Learn ADDIE Model

In this module, the participants will be able to identify the various adult learning theories and find creative ways to engage adult learners.

Slideshow: Adult Learning

Master Facilitator interacts with the Student Trainers and gives feedback regarding their Baseline Assessments

Slideshow: Baseline Assessment Feedback

This module will highlight the importance of the SBIR feedback framework of asking, receiving and giving feedback to the participants.

Slideshow: SBIR Feedback Model

In this module, the participants will understand the various teaching philosophies and learn how to give feedback during training delivery.

Slideshow: Delivering Training

This module will help the participants to understand the principles involved in “Instructional Design” that covers the entire spectrum of learning activities for effective training.

Slideshow: Lesson Plan - 3 PT

This module will aid the trainers in identifying their learning styles and understand the various concepts related to learning styles.

Slideshow: Learning Styles

This module will help you to understand the importance of assessments, using the rubric and the correct parameters required for assessments.

Slideshow: Assessments 1

Students to create and present a presentation on the assignments given during MeWe Time (Using Power of Questions)

Slideshow: Practice Teachback Sessions 1

This module will help you to understand the importance of assessments, using the rubric and the correct parameters required for assessments.

Slideshow: Assessments 2

This module will make the Student Trainers familiar with the various components of Bloom’s Taxonomy and guide them in setting objectives for themselves.

Slideshow: Blooms Taxonomy

This module will help the learners to understand the Kirkpatrick Model and how to apply the same to evaluate training programs.

Slideshow: Kirkpatrick Model-GS

In this module, the learners will learn how to prepare proper checklists to ensure that the classroom has a conducive environment that will promote learning and is safe for the participants.

Slideshow: Classroom Management 1

In this module, the learners will learn how to prepare proper checklists to ensure that the classroom has a conducive environment that will promote learning and is safe for the participants.

Slideshow: Classroom Management 2

The ability of communicating with the audience and giving presentations should be seen as a mandatory prerequisite for both the effective learning process and the successful working life. Thus, it is imperative to gradually increase and enhance your presentation skills through a continuous training that will help you to become more competent, confident and competitive.

Slideshow: Presentation Skills-GS

In this module, the participants will learn the key skills and techniques that are required for effective facilitation.

Slideshow: Facilitative Skills

In this module, the participants will learn the Inquiry Based Approach of Learning and the importance of Probing.

Slideshow: Power of Asking Questions

Students to do a presentation on the assignments given during MeWe Time (Using Learning Styles and Facilitative Skills)

Slideshow: Practice Teachback Sessions 2

By the end of this module, you will be able to demonstrate various recap techniques and understand the benefits of using recap activities.

Slideshow: Review & Recap Activities

Students to do an extensive research on Questioning Techniques and give presentations on various Questioning Techniques.

Slideshow: Questioning Techniques

1. Online Assessments 2. Project Submissions & Discussions 3. Final Teachbacks

Slideshow: Summative Assessments (Platform)

This module will help the learners to understand about Telecom Industry starting from the evolution, technology and the role of TRAI and MNP in Telecom industry

Slideshow: Telecom - CCE (Overview of Telecom Industry)

This module will help learners to understand about outsourcing, the concept of BPO in Telecom Industry and the types of BPO and its processes.

Slideshow: Telecom - CCE (Introduction to BPO and Outsourcing)

This module will help learners to learn the different services offered in Telecom.

Slideshow: Telecom - CCE (Services of Telecom Industry)

This module will help learners to know the key departments of any BPO industry, the hierarchy and career growth of an executive in BPO industry. They will also learn about the skills required for voice and Non- voice professionals.

Slideshow: Telecom - CCE (Your Role and Skills)

This module will help in understanding various skills and its importance at workplace.

Slideshow: Telecom - CCE (Important Skills required in BPO)

This module will help learners to know the common terms used in BPO/ BPM.

Slideshow: Telecom - CCE (BPO Terminologies)

This module will help learners to understand the various elements in a call, the call flow, the script and the behaviour on the call.

Slideshow: Telecom - CCE (Attend/Make customer calls)

This module will help the learners to understand the meaning of QRC, the types of complaints and the tagging of QRC in CRM.

Slideshow: Telecom - CCE (Handling customers query, request and complaint)

This module will helps the learners to understand CRM, its benefits and usage. It also explains the usage of ACD phone and headset in BPO, along with the call routing method.

Slideshow: Telecom - CCE (Knowledge of IT Applications used in BPO)

This module will helps the learners to understand the importance of customer service and the method of providing great customer service.

Slideshow: Telecom - CCE (Develop customer relationship)

This module will helps the learners to understand the importance of documentation and the performance measurement of associate at BPO.

Slideshow: Telecom - CCE (Report and Review)

This module will help learners to know techniques of outbound selling, various types of selling skills and the ways to handle objections.

Slideshow: Telecom - CCE (Proactive Selling)

Summative Assessments (Domain)

Slideshow: Summative Assessments (Domain)