GuruSchool Certified Professional Trainer (Citibank-EduBridge) (CRM Voice) – Level 2

A specially designed TTT program for Trainers and Teachers who are looking for Platform and IT/ITES industry-specific skills to be developed and enhanced
Blended
136   Hours
Learn at the Academy

Course Highlights

Improvement in Facilitation Skills
Personality and Professional Development
Knowledge enhancement in the IT/ITES Sector
₹  3,000 ₹ 7500

About the Program

This course is designed for trainers and teachers who are willing to sharpen their training and facilitation skills in the IT/ITES Sector. The training content and curriculum has been developed by leveraging the best of what Tata STRIVE and EduBridge have to offer. The training will focus on platform and banking skills. The course is based on conceptual and practical training for the aspirants. This course is designed to enhance your facilitation skills and delivery techniques, focusing on experiential learning through intensive training, especially in the IT Sector.

This course will,

  • Focus on the delivery methodology of "Enquiry Based Learning"
  • Focus on different learning styles - Visual, Audio, Kinesthetic & Multiple Intelligence
  • Focus on real-time assignments, case studies and analysis of IT/ITES Services
  • Focus on different learning methodologies used for Training
  • Guide the Student Trainers on how to facilitate in varied environments

We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.

All the best!

Request a call back
Let us help you towards your career path
apply
Non-biased career guidance
apply
Counselling based on your skills and preference
apply
No repetitive calls, only as per convenience
You'll receive an OTP on this number for verification purposes.
Syllabus

This module will guide the learners in setting a goal for themselves and make the learners aware of the support system which will help them in achieving their goals.

Study Content
Slideshow: Getting Started Slideshow: Introduction and Context Setting
PDF: Introduction&ContextSetting.pdf

This module will help you to identify the grooming standards required for the trainers, examine & validate the importance and influence of grooming.

Study Content
Slideshow: Getting Started Slideshow: First Impression - Grooming
PDF: FirstImpressionGrooming.pdf

Through this module, you will be able to derive the concept of self leadership and the importance of feedback in communication.

Study Content
Slideshow: Getting Started Slideshow: Self Leadership
PDF: SelfLeadership.pdf
PDF: MeWeAssignment1.pdf

This module will help the participants to understand the communication process, evaluate their communication skills and devise an action plan to improve them.

Study Content
Slideshow: Getting Started Slideshow: Communication Skills 1
PDF: CommunicationSkills1.pdf
PDF: CommunicationAssessment.pdf

Baseline Teachback Assessments

Study Content
Slideshow: Getting Started Slideshow: Baseline Teachback Assessments
PDF: MeWeAssignment2.pdf

This module will help the participants to understand the communication process, evaluate their communication skills and devise an action plan to improve them.

Study Content
Slideshow: Getting Started Slideshow: Communication Skills 2
PDF: CommunicationSkills2.pdf

The basic psychology of youth (external and internal manifestations) and the persona of a facilitator can be derived through this module.

Study Content
Slideshow: Getting Started Slideshow: Psychology of Youth
PDF: PsychologyOfYouth.pdf

By the end of this module, the participants will be able to demonstrate a wide variety of teaching methodologies through various tools and techniques.

Study Content
Slideshow: Getting Started Slideshow: Teaching Methods 1&2
PDF: TeachingMethods1&2.pdf

By the end of this module, the participants will be able to demonstrate a wide variety of teaching methodologies through various tools and techniques.

Study Content
Slideshow: Getting Started Slideshow: Teaching Methods 3&4
PDF: TeachingMethods3&4.pdf

In this module, the participants will learn about the Mind Mapping Tool and how to use it effectively in their presentations.

Study Content
Slideshow: Getting Started Slideshow: Mind Mapping
PDF: MindMapping.pdf
PDF: MeWeAssignment3.pdf

This module will help the participants to identify and understand the concept of ADDIE model which in turn will help them to design an effective training program.

Study Content
Slideshow: Getting Started Slideshow: Learn ADDIE Model
PDF: LearnADDIEModel.pdf
PDF: FacilitationSkillsActivityBook.pdf

In this module, the participants will be able to identify the various adult learning theories and find creative ways to engage adult learners.

Study Content
Slideshow: Getting Started Slideshow: Adult Learning
PDF: AdultLearning.pdf

Master Facilitator interacts with the Student Trainers and gives feedback regarding their Baseline Assessments

Study Content
Slideshow: Getting Started Slideshow: Baseline Assessment Feedback

This module will highlight the importance of the SBIR feedback framework of asking, receiving and giving feedback to the participants.

Study Content
Slideshow: Getting Started Slideshow: SBIR Feedback Model
PDF: SBIRFeedbackModel.pdf
PDF: MeWeAssignment4.pdf

In this module, the participants will understand the various teaching philosophies and learn how to give feedback during training delivery.

Study Content
Slideshow: Getting Started Slideshow: Delivering Training
PDF: DeliveringTraining.pdf

This module will help the participants to understand the principles involved in “Instructional Design” that covers the entire spectrum of learning activities for effective training.

Study Content
Slideshow: Getting Started Slideshow: Lesson Plan - 3 PT
PDF: LessonPlan3PT.pdf

This module will aid the trainers in identifying their learning styles and understand the various concepts related to learning styles.

Study Content
Slideshow: Getting Started Slideshow: Learning Styles
PDF: LearningStyles.pdf
PDF: MeWeAssignment5.pdf

This module will help you to understand the importance of assessments, using the rubric and the correct parameters required for assessments.

Study Content
Slideshow: Getting Started Slideshow: Assessments 1
PDF: Assessments1.pdf

Students to create and present a presentation on the assignments given during MeWe Time (Using Power of Questions)

Study Content
Slideshow: Getting Started Slideshow: Practice Teachback Sessions 1
PDF: MeWeAssignment6.pdf

This module will help you to understand the importance of assessments, using the rubric and the correct parameters required for assessments.

Study Content
Slideshow: Getting Started Slideshow: Assessments 2
PDF: Assessments2.pdf

This module will make the Student Trainers familiar with the various components of Bloom’s Taxonomy and guide them in setting objectives for themselves.

Study Content
Slideshow: Getting Started Slideshow: Blooms Taxonomy
PDF: Bloom'sTaxonomy.pdf

This module will help the learners to understand the Kirkpatrick Model and how to apply the same to evaluate training programs.

Study Content
Slideshow: Getting Started Slideshow: Kirkpatrick Model-GS
PDF: KirkpatrickModel.pdf

In this module, the learners will learn how to prepare proper checklists to ensure that the classroom has a conducive environment that will promote learning and is safe for the participants.

Study Content
Slideshow: Getting Started Slideshow: Classroom Management 1
PDF: ClassroomManagement1.pdf
PDF: MeWeAssignment7.pdf

In this module, the learners will learn how to prepare proper checklists to ensure that the classroom has a conducive environment that will promote learning and is safe for the participants.

Study Content
Slideshow: Getting Started Slideshow: Classroom Management 2
PDF: ClassroomManagement2.pdf

The ability of communicating with the audience and giving presentations should be seen as a mandatory prerequisite for both the effective learning process and the successful working life. Thus, it is imperative to gradually increase and enhance your presentation skills through a continuous training that will help you to become more competent, confident and competitive.

Study Content
Slideshow: Getting Started Slideshow: Presentation Skills-GS
PDF: PresentationSkills.pdf

In this module, the participants will learn the key skills and techniques that are required for effective facilitation.

Study Content
Slideshow: Getting Started Slideshow: Facilitative Skills
PDF: FacilitativeSkills.pdf
PDF: MeWeAssignment8.pdf

In this module, the participants will learn the Inquiry Based Approach of Learning and the importance of Probing.

Study Content
Slideshow: Getting Started Slideshow: Power of Asking Questions
PDF: PowerofAskingQuestions.pdf

Students to do a presentation on the assignments given during MeWe Time (Using Learning Styles and Facilitative Skills)

Study Content
Slideshow: Getting Started Slideshow: Practice Teachback Sessions 2
PDF: MeWeAssignment9.pdf

By the end of this module, you will be able to demonstrate various recap techniques and understand the benefits of using recap activities.

Study Content
Slideshow: Getting Started Slideshow: Review & Recap Activities
PDF: RecapandReviewActivities.pdf

Students to do an extensive research on Questioning Techniques and give presentations on various Questioning Techniques.

Study Content
Slideshow: Getting Started Slideshow: Questioning Techniques
PDF: MeWeAssignment10.pdf

1. Online Assessments 2. Project Submissions & Discussions 3. Final Teachbacks

Study Content
Slideshow: Getting Started Slideshow: Summative Assessments (Platform)

This module will train you on maintaining customer service by communicating delays, problems, delivery arrangements, and much more.

Study Content
Slideshow: Getting Started Slideshow: CRM Domestic Voice (Make outbound calls to customers)
PDF: MeWeAssignmentCRMV11.pdf
PDF: CRMDVParticipantHandout.pdf
PDF: ITESActivityBook.pdf

In this module, you will learn the different roles of a CSR. And the skills required to perform the different roles.

Study Content
Slideshow: Getting Started Slideshow: CRM Domestic Voice (Manage your work to meet requirements)
PDF: MeWeAssignmentCRMV12.pdf

To be competent, you must be able to comply with the organization’s current health, safety and security policies and procedures. This module will aim at making you understand the importance health, safety and security for every individual who are working under one roof.

Study Content
Slideshow: Getting Started Slideshow: CRM Domestic Voice (Introduction to Health, Safety and Security)
PDF: MeWeAssignmentCRMV13.pdf

Summative Assessments (Domain)

Study Content
Slideshow: Getting Started Slideshow: Summative Assessments (Domain)

Re-Assessment of Summative Platform & Domain Assessments

Study Content
Slideshow: Getting Started Slideshow: Re-Assessment Summative Assessments (Domain)

Enrollment Benefits

expertinstruction
  • Our courses are brought to life with Interactive Media and attractive Powerpoint Presentations
  • High Quality Resources are included for a comprehensive learning experience

specialisations
  • Training Need Analysis
  • Experiential Learning
  • Effective use of Professional Tools and Training Methodology
  • Effective Questioning Techniques

Frequently Asked Questions

For any Course, you enroll at EduBridge, you need to have a proper Internet connection and a Mobile, PC or a Laptop. Do read Course specific requirements while you enroll and also our Policies and Terms & Conditions.

To join live classes, you will need to enroll in the Courses associated with Learn with a Master Trainer. You will find the daily schedule and training link in “My Calendar” option in your login.

Select the course >> Click on Enroll Now >> Click on Proceed to pay >> Choose the Mode of payment

Check if there are any background applications using your system resources, if not than please talk to your trainer. He/ she should be able to assist you.

Ans: Learn at Academy is a mode of learning, for the students who meet particular criteria laid down for each academy. The mode of training delivery here is blended (Online Training + Classroom Training). We expect students to visit the nearest EduBridge centre to complete their classroom training.

This option is available for all mode of learning. However, the availability of study material is based on the course you enrolled. Most of our Learn by Yourself courses include interactive content followed by practice quizzes for easy understanding.