Be the trusted face of banking where it matters most. This course prepares you to deliver last-mile financial services—acquiring customers, onboarding them right, and running day-to-day banking with compliance and care.

Here’s what you’ll get:

• Core foundations: How India’s banking system works—banks & NBFCs, regulators (RBI/SEBI/IRDAI/PFRDA), monetary policy, and financial inclusion schemes that drive outreach.
• Hands-on operations: End-to-end account opening and KYC, everyday transactions (cash deposits, transfers, ATM support), and clear SOPs for issue resolution.
• Service that sells: Customer-first communication, handling complaints, and “sales through service” skills to build trust in every interaction
• Risk & compliance in action: AML/Due Diligence basics, fraud-risk hygiene, grievance redressal, and the Banking Ombudsman scheme—so your files stand up to audit.
• Career readiness: Practice through role-plays, case studies, and mock interviews; progressive assessments to track your growth.

This course will,

• Help you to learn the concepts of general banking including deposits, savings and know your customer(KYC)
• Enable you to evaluate the principles of lending with special reference to rural and retail lending
• Help you to understand the role & responsibilities of Financial Inclusion Officers, Business Correspondents and Business Facilitators
• Help you to apply the skills sets that make BC/BF's effective in relating with rural population - service and sales

We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.

All the best!