EduBridge

Certification Program in Service Desk Analyst

Build a strong foundation for a career in IT support — learn the essentials of service desk operations, communication, and problem-solving to deliver world-class customer service.
Blended
337   Hours
Learn at the Academy
Free

About the Program

Be the calm in the chaos. This course turns you into a job-ready Service Desk Associate who can greet users with empathy, fix issues fast, and keep systems humming—using the same ITSM tools and processes top support teams rely on.

 

Here’s what you’ll get:

  • Core foundations: Customer support essentials, incident vs service requests, SLAs/escalations, and professional communication—so every ticket moves with clarity and speed.
  • Hands-on troubleshooting: Practical fixes across Windows/macOS/Linux basics, Office/Outlook issues, hardware (laptops, printers, peripherals), and connectivity—documented cleanly in the ticket.
  • Tools you’ll actually use: Work in a real ITSM flow with ServiceNow—categorize/prioritize, use the knowledge base, manage SLAs, and resolve end-to-end.
  • Server & directory exposure: Essentials of Windows Server, Active Directory, DNS/DHCP, GPOs, backups—plus safe remote support and VPN basics.
  • Networking you can apply: Topologies, Wi-Fi/wired setup, firewalls, and a fix-first checklist for slow internet, IP conflicts, and VPN issues.
  • Process & soft-skills that stick: ITIL/ITSM mindset, clear documentation, empathy on calls/chats, and escalation hygiene.
     

This course will,

  • Provide foundational networking knowledge and equip learners to troubleshoot common connectivity issues effectively.
  • Enable you to identify, install, and troubleshoot major hardware components, connectivity interfaces, and operating systems.
  • Help you build strong customer service skills to communicate clearly, patiently, and professionally with end users.
  • Develop practical problem-solving skills to identify and resolve technical issues efficiently in real-world scenarios.
  • Prepare you for entry-level IT support roles by combining technical knowledge with hands-on troubleshooting experience.

We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.

All the best!

Course Highlights

65% of learners secured entry-level roles
17% of participants received promotions or salary increases
Gain hands-on experience with ticketing tools, & troubleshooting
Digital Certificate of Completion
Placement assistance with EduBridge's Job Portal

Eligibility Criteria

Understanding a product's capabilities requires a comprehensive assessment of its features, functionality, flexibility & integration.

Education Criteria
Graduation Requirement: Candidates should be graduates from B.E. or B.Tech (any stream) or B.Sc. (CS or IT) or BCA.
Academic Performance: Candidates should have scored a minimum of 50% marks in their 10th, 12th & Graduation exams.
Career Orientation: Candidates should be graduates from the 2024–2025 batch or final-year students who are willing to take up placement post training.
Education Gap: Candidates should not have a gap of more than one year between their 10th & graduation.
Age Criteria: Candidate age in between 18-28 years.
Documents required
Educational Proof: Certificate of completion for the highest relevant qualification (e.g., graduation degree or mark sheet)
Identity Proof: Aadhaar Card (clear copies of both front and back sides)
Learner's photographs (Individual passport size photos)
Income Proof: Valid documentation supporting the claim that the annual family income is less than ₹8 lakh.
EduBridge Enrollment Form
Infrastructure Requirements
Desktop/Laptop (1:1 ratio)
Network Cabling Tools (Crimping Tools, Cables), Network Testing Tools (Cable Testers, Multimeter, Wireshark)
Virtualization Software (VMware/VirtualBox)
Operating Systems (Windows, Linux, Server OS)
Routers, Switches, Access Points

Expert Instruction

Instructor-led sessions to guide students through each module with clear explanations, real-world examples, and interactive demonstrations.
Step-by-step guidance from basic to advanced topics to ensure thorough understanding.
Regular Q&A sessions and one-on-one support help address learner queries and reinforce critical concepts.
Practice exams and interview preparation sessions to help students become job-ready and confident.

Specialization

Develop skills in diagnosing and resolving hardware and networking issues.
Learn about IT ticketing and common tools.
Gain hands-on skills in installing, configuring, and maintaining operating systems.

Uncover the top skills taught in our comprehensive course

Computer Hardware Skills
Operation System Configuration
Networking Fundamentals
IT Support Skills
Communication Skills

Job Opportunities Available For You

Service Desk Associate
IT Operations Associate
Technical Support Specialist
IT Helpdesk Associate

Multimedia Hub: Explore, Learn, Succeed

"Every picture tells a story, and every gallery holds a universe of moments"

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We are so proud of our learners who work in some
of the top companies in India.

Capgemini
Accenture
TCS
Hindustan Unilever
HDFC
PWE
Infosys
Google
Microsoft
ICICI Bank

Frequently Asked Questions

You are eligible for Placement assistance only if you enroll for Placement Linked Courses on the website and if you purchase the Dedicated Placement Manager services.

All the free Courses are accessible to anyone. However, please check the eligibility criteria given in the Courses and enroll as they are designed based on the user’s requirement.

Visit our www.edubridgeindia.com → Go to Refer-n-Earn page → Click on “Start Referring Now”, fill up the form to share details of the people whom you want to refer.

• Visit our website - www.edubridgeindia.com → Go to Refer & Earn page → Click on the link and refer your friends to EduBridge by filling up the form. • Ask your friends to visit and enroll for the course of their choice at www.edubridgeindia.com (ensure that he/she is aware about the eligibility of the Course). • While enrolling, on Checkout Page, your friend must enter your 10 digit registered Mobile Number as a Referral Code. Please note, the mobile number is very important to track your referrals and for the calculation of the reward money. If they don’t use your referral code, you will not get any benefits. • Once your referred Learner is enrolled, you can claim your referral amount as per the eligibility criteria. • If you are eligible for the reward, the reward money will be deposited in your bank account within 15 working days.

When you are making an online transaction, it is very important to check all details listed about the Course/service. Read the terms and conditions. While purchasing the product, you have agreed that you are well-aware about the Course/service. Once you have enrolled, we do not have the option to undo your enrollment. We follow a No Refund - No Transfer Policy - No Exchange Policy.

Placement services by EduBridge that prepare you for your dream job include : 1. Dedicated Placement Manager: • Working with you to identify best suited career opportunities for you. • Help you with interview preparations, finding the apt jobs in the market, salary negotiations and other preparations as required. • Make a Career Path and help you to meet your career goals 2. Access to EduBridge Job Portal • Curated jobs and qualified opportunities from top organizations In India • 200+ open roles across domains across cities • 30+ new companies hiring every quarter 3. Career Fairs & Guest Lectures • Focused Recruitment Drives to connect you with the best recruiters in the Industry • Get access to a wide range of opportunities and find the perfect job • Receive unparalleled guidance from industry mentors • Get personalized career advice through 1-1 sessions with Industry Experts 4. Premium Resume Builder Service • Tailor your Resume according to the job profile you are applying for. • Our AI-powered Resume Builder helps you with expert suggestions. • You get a chance to choose your template and modify its font style, colour & resume section based on your requirements.

Below are the eligibility criteria points for placement:  Graduates/ Post Graduates from any stream with a minimum 50% of passing criteria  Learners must have fluency in communicating in the English language  Learners must have basic knowledge of Microsoft Excel

In order to get placed after a course, the Learner needs to have met the following criteria: - Total course completion must be 70% - Average Attendance: 50% and above - Completion of the Final EXLAT Assessment

We would appreciate it if maintain a 100% attendance in the training, however to be eligible for the placement a minimum of 70% attendance is required.

Whenever your referred individual makes the full payment with us and uses your registered mobile number as a referral code while enrollment, you will be eligible for the referral reward.