EduBridge

Certification Program in Financial Services - Operations & Sales

Kickstart your banking career by mastering core industry functions and gaining in-demand skills — from back-end operations to front-line customer service!
Blended
187   Hours
Learn at the Academy
Free

About the Program

This course turns curious learners into job-ready banking pros. You’ll learn how frontline sales, branch operations, and risk/compliance fit together—then practice the exact workflows banks expect on day one.

 

Here’s what you’ll get:

  • Core foundations: Banking basics across deposits, payments, accounts, loans, and third-party products; how retail, corporate, and digital banking connect.
  • Hands-on operations: Account opening end-to-end (KYC/CIP), service requests, cash/cheque handling, reconciliations, and error-free documentation.
  • Sales that Serve: Prospecting, needs-based pitching, objection handling, cross-sell/upsell ethics, and portfolio hygiene (dormant/reactivation, NPS, retention).
  • Trade & Business Banking Exposure: The essentials—LCs, bills, working capital terms, and how branches support MSMEs and corporates.
  • Digital Banking Workflows: UPI/IMPS/NEFT/RTGS journeys, mobile and internet banking support, and resolving customer pain points fast.

 

This course will,

  • Craft graduates aiming to build careers in banking and financial services with a focus on customer-centricity, ethical practices, and sustainable growth
  • Cover retail and corporate banking, KYC & AML, digital banking, wealth management, trade finance, and investment banking
  • Have structured testing at every stage: Entry-Level (ELAT), Mid-Level (MLAT), and Exit-Level (EXLAT)
  • Have real-time role plays, mock interviews, and case studies to simulate actual job environments
  • Have resume building, aptitude prep, and personalized interview coaching.

We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.

All the best!

Course Highlights

71% of learners began careers in leading banks, NBFCs, and fintech firms
19% of participants received salary hikes or internal promotions
Gain practical exposure to real-world banking processes
Digital certificate of completion
Placement Assistance with EduBridge's Job Portal

Eligibility Criteria

Understanding a product's capabilities requires a comprehensive assessment of its features, functionality, flexibility & integration.

Education Criteria
Educational Qualification: Candidates who have recently graduated in BCom/ BBA/ BMS streams and should have scored at least 40% in their matriculation (10th), 12th & graduation
Age Limit: Candidates must be between 18 - 28 years of age at the time of enrollment
Career Orientation: Recent graduates who are interested in pursuing careers in the banking and financial services industry, including field sales, business development, and operations roles
Academic Gap: Candidates must not have a gap exceeding one year between 10th grade and Graduation.
Documents required
Educational Proof: Certificate of completion for the highest relevant qualification (e.g., Graduation degree or mark sheet)
Identity Proof: E-Aadhar Card, Pan card
Passport sized photo
Income Proof: Family Income Declaration
Other Documents: Enrolment Form
Infrastructure Requirements
Desktop/Laptop/Mobile
Internet connectivity/speed with 4 MBPS and above

Expert Instruction

Prioritize Consistent Learning - every session builds on the previous one
Actively Participate in Instructor-Led Sessions - Clarify doubts immediately. Asking questions is a sign of active learning
Focus on Industry Application - Connect concepts with real-world banking processes like account handling, KYC, sales communication, and service operations
Build Your Employability from the Start - Begin working on your resume and LinkedIn profile early in the program
Track Your Progress and Take Ownership - Complete assessments and quizzes honestly as they are checkpoints to measure your learning

Specialization

Gain hands-on experience in essential back-office functions such as account opening, cheque processing, and loan application handling—crucial for operational roles in banks
Participate in live simulations that mirror real-world field sales situations, including customer objection handling. Engage in role-plays for KYC documentation and in-branch customer verification
Develop your understanding of creditworthiness assessment and related documentation—skills highly sought after in entry-level BFSI roles
Receive targeted guidance on professional client interaction standards, tailored for both field agents and in-branch banking associates
Step into the shoes of a junior banking analyst through mock exercises that simulate real-time decision-making, offering valuable hands-on learning experience

Uncover the top skills taught in our comprehensive course

Financial Literacy
Manage Customer Relationship
Digital Banking Proficiency
Communications Skills
Negotiation Skills
Problem-Solving Ability
Time Management Skills
Organizational Skills
Analytical Skills
Attention to Detail

Job Opportunities Available For You

Banking Services – Customer Service Executive, Bank Teller/ Cashier, Corporate Banking Associate
Banking Services – KYC Compliance Officer, Branch Operations Manager, Loan Processing Officer
Financial Services - Financial Risk Consultant, Financial Advisor, Credit Analyst, Treasury Analyst, Branch Relations Manager
Fintech & Digital Banking – Relationship Executives, Risk Management Consultant
Fintech & Digital Banking – Fintech Product Manager, Payment Solutions Analyst
Investment Banking & Wealth Management – Investment Operations Associate, Investment Banking Associate, Investment Banking Analyst, Portfolio Manager
Government & Regulatory Bodies (RBI, SEBI, IRDA, etc.) – Regulatory Compliance Officer, Monetary Policy Analyst, Financial Examiner.

Multimedia Hub: Explore, Learn, Succeed

"Every picture tells a story, and every gallery holds a universe of moments"

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We are so proud of our learners who work in some
of the top companies in India.

Capgemini
Accenture
TCS
Hindustan Unilever
HDFC
PWE
Infosys
Google
Microsoft
ICICI Bank

Frequently Asked Questions

You are eligible for Placement assistance only if you enroll for Placement Linked Courses on the website and if you purchase the Dedicated Placement Manager services.

There are prerequisites defined in the "Eligibility criteria" section in every course. Our Courses are open to Learners of all backgrounds who are 18 years of age and older. Activities are a critical component of each of our Courses; therefore, we suggest that the Learners have a conversational knowledge of English when pursuing a Certificate of Completion.

For any Course, you enroll at EduBridge, you need to have a proper Internet connection and a Mobile, PC or a Laptop. Do read Course specific requirements while you enroll and also our Policies and Terms & Conditions.

We are working hard to provide you this, but currently this facility is unavailable. We will keep you updated on the same.

When you complete a paid Learn by Yourself course, for most of them, you will receive a certificate of participation, which you can share on LinkedIn/other social media. Certificates will help demonstrate your accomplishments.

Once you have enrolled, we do not have the option to undo your enrollment. We follow a No Refund - No Transfer Policy - No Exchange Policy.

Once you have selected the Date and Time on the website for the enrolled Course, you are required to be available accordingly.

Please follow the following steps. - In the Browser, click on Settings - Click on “Clear Browsing Data” - Click on “Clear Data”.

There is no limitation to enroll for any EON Courses. The only requirement is to plan your time and decide on any number of Courses you want to continue.

Assessments are visible to you in the 'My Courses' section. Your Trainer will activate this post completion of the sessions. Once the Assessments are activated, you will get a notification on your 'My Calendar' option about the same.

Click on to My Jobs Section on the Learner Portal and go to My Applications. Upon getting selected in an interview, you will see the option to "Upload your Offer Letter". You can upload our Offer Letter or any other document related to your job here.

Once you register and complete your Profile, you will be prompted with the Courses that suit your interest. Visit the Course catalog to Browse our offerings. In addition to searching by Course duration and availability, you can also search by subject to ensure you find a Course that reflects your interests.

If you have any doubts or difficulties in learning, you can directly reach out to our live support, WeCare, available during daytime hours. You can also post your questions on ‘Webex Space,’ where our experts will promptly address them. Additionally, doubt-clearing sessions will be conducted on weekends (Saturdays) by Subject Matter Experts (SMEs). For immediate assistance, you can also reach out to trainers during the live sessions.

Visit our www.edubridgeindia.com → Go to Refer-n-Earn page → Click on “Start Referring Now”, fill up the form to share details of the people whom you want to refer.

• Visit our website - www.edubridgeindia.com → Go to Refer & Earn page → Click on the link and refer your friends to EduBridge by filling up the form. • Ask your friends to visit and enroll for the course of their choice at www.edubridgeindia.com (ensure that he/she is aware about the eligibility of the Course). • While enrolling, on Checkout Page, your friend must enter your 10 digit registered Mobile Number as a Referral Code. Please note, the mobile number is very important to track your referrals and for the calculation of the reward money. If they don’t use your referral code, you will not get any benefits. • Once your referred Learner is enrolled, you can claim your referral amount as per the eligibility criteria. • If you are eligible for the reward, the reward money will be deposited in your bank account within 15 working days.

As per EduBridge’s policy, only one attempt will be given to Learners.

The online live classes are of 3 hours. However, there are no mandatory daily timelines for the learn-by-yourself modules. You can dedicate as many hours as possible to those sections.

Once you complete the enrollment process, you will receive the batch schedule and link to join our live classes. This will also be available in the My Calendar section.

This could be due to several reasons. Try the below options: - Clear the Browser (Chrome/Firefox/Edge/Internet Explorer) Cookies and Cache memory. - Restart the Browser and try logging in once again.

Please inform your Trainer immediately and get the issue resolved. Else, please feel free to raise a ticket using the Help Desk.

Please inform your Trainer immediately and get the issue resolved. Else, please feel free to raise a Ticket using the Help Desk.

If you can't Login to your EduBridge Account: - Double-check your email address/ registered Mobile Number for any misspellings or incorrect characters. It must match exactly what you typed in when you created your Account. - If that doesn't work, try resetting your password.

If you cannot view a Course you’ve enrolled in, try clearing your browser’s Cache and Cookies. If you’re still not able to view the Course, go to the Help Section and raise a ticket. Our support team will resolve the issue for you.

There is a lot of demand for individuals with this skill set in the job market. Instead of hiring separate Front-end and Back-end Developers, companies are finding it easier and economical to hire Full Stack Developers. Google, Facebook, IBM, HP, Oracle, and Accenture are the top companies that require Java Full Stack Developers.

You get 90 days to complete any self-learning Course.

Please inform your trainer and send an email to wecare@edubridgeindia.com. Once you have enrolled, we do not have the option to undo your enrollment. We follow a No Refund - No Transfer Policy - No Exchange Policy.

We constantly aim for the prosperity of each and every learner. This especially differentiates us from the rest of our competitors. We don’t believe in just making money through learning, rather we love to share it and create a better life chance for our learners. We go to great steps to ensure the completeness of your learning resources. For example, investment banking training includes case studies and projects that would be real and relevant.

Participants may have access to online materials, industry experts, and a support system to help them navigate the coursework and projects.