This course turns curious learners into job-ready banking pros. You’ll learn how frontline sales, branch operations, and risk/compliance fit together—then practice the exact workflows banks expect on day one.

Here’s what you’ll get:

• Core foundations: Banking basics across deposits, payments, accounts, loans, and third-party products; how retail, corporate, and digital banking connect.
• Hands-on operations: Account opening end-to-end (KYC/CIP), service requests, cash/cheque handling, reconciliations, and error-free documentation.
• Sales that Serve: Prospecting, needs-based pitching, objection handling, cross-sell/upsell ethics, and portfolio hygiene (dormant/reactivation, NPS, retention).
• Trade & Business Banking Exposure: The essentials—LCs, bills, working capital terms, and how branches support MSMEs and corporates.
• Digital Banking Workflows: UPI/IMPS/NEFT/RTGS journeys, mobile and internet banking support, and resolving customer pain points fast.

This course will,

• Help you gain in-depth knowledge and expertise in the Banking, Financial Services, and Insurance (BFSI) domain through comprehensive modules
• Enhance your personal and professional growth with dedicated modules focused on essential life
• Prepare you for the professional world with practical workshops and simulations designed to sharpen your skills
• Master the art of salesmanship with specialized training modules tailored specifically for the BFSI sector

We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.

All the best!