About the Program
Be the trusted face of banking where it matters most. This course prepares you to deliver last-mile financial services—acquiring customers, onboarding them right, and running day-to-day banking with compliance and care.
Here’s what you’ll get:
- Core foundations: How India’s banking system works—banks & NBFCs, regulators (RBI/SEBI/IRDAI/PFRDA), monetary policy, and financial inclusion schemes that drive outreach.
- Hands-on operations: End-to-end account opening and KYC, everyday transactions (cash deposits, transfers, ATM support), and clear SOPs for issue resolution.
- Service that sells: Customer-first communication, handling complaints, and “sales through service” skills to build trust in every interaction
- Risk & compliance in action: AML/Due Diligence basics, fraud-risk hygiene, grievance redressal, and the Banking Ombudsman scheme—so your files stand up to audit.
- Career readiness: Practice through role-plays, case studies, and mock interviews; progressive assessments to track your growth.
This course will,
- Help you learn the concepts of general banking including deposits, savings and know your customer(KYC)
- Make you understand the principles of lending with special reference to rural and retail lending.
- Take you through the job roles & responsibilities of a Financial Inclusion Officer
- Enable you to identify and apply the skill sets that are required by a Financial Inclusion Officer to function effectively
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Course Highlights
Eligibility Criteria
Understanding a product's capabilities requires a comprehensive assessment of its features, functionality, flexibility & integration.
Education Criteria
Documents required
Infrastructure Requirements
Expert Instruction
Specialization
Job Opportunities Available For You
Industry Recognized Certificate
EduBridge’s programs are designed to offer learners a pathway to placements and its certificate is an official credential for the learners.
On satisfying the attendance criteria requisite and by successfully clearing the assessments with a 50% score and above, learners will be awarded a Certificate of Achievement.
Learners who are unable to clear all the assessments and have scored less than 50% but fulfilled the attendance criteria will be awarded a Certificate of Completion.
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We are so proud of our learners who work in some
of the top companies in India.
Frequently Asked Questions
For any Course, you enroll at EduBridge, you need to have a proper Internet connection and a Mobile, PC or a Laptop. Do read Course specific requirements while you enroll and also our Policies and Terms & Conditions.
Once you have enrolled, we do not have the option to undo your enrollment. We follow a No Refund - No Transfer Policy - No Exchange Policy.
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The deadline is pre-set for 3 days from the time of notification. You need to complete your Assessments within 3 days failing which it will become inactive.
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We do not provide recorded sessions for any class since our key differentiator is the experience that you get with our Master Trainer. However, you will be able to get access to several content related videos subscribing to our YouTube Channel “Learn Online with EduBridge".
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- Click on “My Progress” on the left side panel of the Dashboard - Click on “Certificate” in “My Progress” - Click on download option given below the Certificate Please Note- You can unlock the Certificate only if you clear all your Assessments."
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