About the Program
EduBridge has collaborated as a knowledge partner with Government College in Nurpur, Chamba and Dharamshala in Himachal Pradesh to run the Bachelor of Vocation programme.
BVoc is an upcoming course in India, which is intended to incorporate specific " Job Role Based Skill Training" along with the general education in universities and colleges. It is a degree course, which is more focused on practical based learning rather than theoretical studies.
The programme aims to ensure that the students have adequate knowledge and skills so that they are work-ready after the programme is completed.
This course will,
- Help you to learn about the overview of the Hotel Industry
- Explain the Front office Management Operations and responsibilities of a Duty Manager
- Help you learn the planning and scheduling work requirement
- Guide you on the importance of effective communication with colleagues and guests
- Describe the rules and regulations of the hotel for guests
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
As a Duty manager, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.
This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.
This module will cover the understanding on the importance of key skills needed to address the inevitable challenges that arise in teams, notably, appreciating individual differences, communicating collaboratively, and managing conflict.
Each team plays a role within the organization. What they do is important to the function of the company and its ability to fulfil the mission and vision of the entity as a whole — or else they wouldn't be there. In this module, you will learn to monitor and manage the store performance.
Human resource management is very important in Hospitality, because employees play a major role in performing critical business functions. Duty Manager rely on people to perform the basic front office activities. This chapter will deal with the major areas of managing human resource like recruitment, selecting, training, supervising, evaluation and compensating sales associates.
This module will cover about the techniques of enhancing your communication skills and interpersonal skills to handle the office staff and the customer effectively.
Customer service is the support you offer your customers — both before and after they buy your product — that helps them have an easy and enjoyable experience with you. This module will aim at helping you in understanding the importance of customer service and the communicative tools in hospitality Industry.
As a Duty Manager, you will find yourself in situations, where you will have to work with other staff members. Therefore it becomes very important to know how to work in a team. This module will cover the understanding of team work an will help in learning phrases to achieve good team bonding.
In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.
In this module, you'll learn more on safety measures and procedures available for female colleagues and Guests
This module will help to understand maintaining IPR of an organization and customers.
This module aims to make you, understand the importance of health and proper diet to be followed for active body, which in turn will improve your performance at work.
This module aims to make you, understand the importance of health and safety to be followed for in hotels.
In this module, you will learn more on Geographical variations of spoken languages and the UN Standards of Language Proficiency
A Course Certificate is an official EduBridge credential that confirms that you successfully completed a course on EduBridge India.
Complete all the modules and tests successfully to earn the prestigious certificate from EduBridge.
Pass all required assignments in the course to get badges in our Learner Portal.
Meet the course passing threshold for a cumulative graded course to gain the access to the digital Certificate of Completion* or Certificate of Achievement*.
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