About the Program
In pursuance of its Corporate Social Responsibility, IndusInd Bank joined hands with EduBridge to set up the Indus Saksham Academy with the aim of creating a skilled workforce in the Hospitality sector. The aim is to impart relevant skills and thereby provide access to the respectable job opportunities to the youth of India.
Our course offers a good blend of domain and soft skills with 3 hours of Learn with Master Trainer (Online Learning) and 4 hours of Learn at the Academy (Classroom Learning). The importance is given on skilling for the future with a focus on building self-confidence in you and empowering you through communication skills, decision-making skills, and workplace skills. You will get exposure to the Hospitality and Tourism sector in India and get yourself an aspirational job at the end of the course.
Our Dedicated Placement Manager supports you till you get a job and we provide Placement Assistance for up to 3 months after course completion.
**IMPORTANT: Due to COVID-19, Learn at Academy (Classroom Learning) will be held online, under the guidance of a master trainer for 4hours. Classes will resume at the academy once the lockdown gets lifted and it is safe to do so.
This course will,
- Explain the duties and responsibilities of the front office executive along with the attributes required such as assisting the guest during the check-in and check-out process of the hotel
- Help you to achieve customer satisfaction by understanding the customer requirements that are as per the standards of the hotel
- Train you to attend to guests' requirements and queries, including room related facilities, amenities, and requests for consumables, etc
- Help you to manage and complete cashiering activities, such as handling the payments of guests at the front desk
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
Globalization has encouraged domestic companies to think beyond their nations. People don’t mind taking challenging and fruitful assignments these days to build a career. Educated youth prefer, English as their spoken medium to enter into the new world of globalization. This module will aim at introducing you to the simple words, which will help in using in English sentences.
Personality Development means enhancing and grooming one’s outer and inner self to bring about a positive change to your life. Each individual has a distinct personality that can be developed, polished and refined. This module will aim at enhancing your personality to suit the requirement of the corporate sectors.
This module enhances your understanding of the purpose of professional interviews.
In this module, you will develop your understanding about the demands of the workplace and the rights and responsibilities of both the employee and employer.
As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.
This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.
Guest registration is one of the first and most lasting impressions on a hotel customer. Guest registration sets the tenor for the stay and is, therefore a critical contact point. This module will help you to understand the procedure of guest registration once he/she arrives at the hotel.
Major industries and smaller businesses are relying more and more heavily on computers. If your job is office based they look for people who can create spreadsheets, produce documentation, and put together presentations This module will aim at making you understand the basic components of computer and its functionality.
In this module you will learn the etiquettes and grooming standards which are very vital for hospitality industry. Being the first representative of the industry your impression leads to the hotel impression and it's business growth.
This module will explain you about the etiquette and conduct to be followed by the hospitality staff at workplace.
This module will enhance your understanding of the importance of using proper etiquette that is essential when you do business on the telephone.
This module will help to understand customer service in hospitality industry. Excellent customer service is vitally important in the hospitality industry. It's the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.
This module will help to understand the techniques of selling on call and highlight the importance of proactive selling on call aligned with the need of customers.
This module will help to understand how to resolve customer service problems.
This module will train you more on front office management and the adherence of resolution guidelines while handling guest complaints
This module will help to understand how to improve customer satisfaction through providing best quality service. An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.
This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.
In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.
This module aims to make you, understand the importance of health and safety to be followed for in hotels.
To be competent, you must be able to comply with the organization’s current health, safety and security policies and procedures. This module will aim at making you understand the importance health, safety and security for every individual who are working under one roof.
A Course Certificate is an official EduBridge credential that confirms that you successfully completed a course on EduBridge India.
Complete all the modules and tests successfully to earn the prestigious certificate from EduBridge.
Pass all required assignments in the course to get badges in our Learner Portal.
Meet the course passing threshold for a cumulative graded course to gain the access to the digital Certificate of Completion* or Certificate of Achievement*.
Ans: Make sure you have proper Internet connection and a Mobile, PC or a Laptop. Do read specific requirements while you enroll and also our terms and policies.
Ans: Unfortunately we do not have installment facility available in any of our courses right now. However you can pay via credit card and avail easy installment service with your bank.
Ans: Assessments are already scheduled as per course requirements and are visible to you in “My Courses”. These will be activated by your trainer post completing the sessions. Once the assessments are activated you will get a notification on your “My Calendar” option.
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