About the Program
EduBridge has collaborated as a knowledge partner with Government College in Nurpur, Chamba and Dharamshala in Himachal Pradesh to run the Bachelor of Vocation programme.
BVoc is an upcoming course in India, which is intended to incorporate specific " Job Role Based Skill Training" along with the general education in universities and colleges. It is a degree course, which is more focused on practical based learning rather than theoretical studies.
The programme aims to ensure that the students have adequate knowledge and skills so that they are work-ready after the programme is completed.
This course will,
- Explain the duties and responsibilities of the front office executive along with the attributes required such as assisting the guest during the check-in and check-out process of the hotel
- Help you to achieve customer satisfaction by understanding the customer requirements that are as per the standards of the hotel
- Train you to attend to guests' requirements and queries, including room related facilities, amenities, and requests for consumables etc.
- Help you to manage and complete cashiering activities, such as handling the payments of guests at the front desk
We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.
All the best!
As a customer front office associate, it is very important for you to understand the current tourism and hospitality environment and the benefits. This module will aim at helping you in learning about Hospitality and travel Industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you in understanding the management of front office desk and role of front office executive in hospitality industry.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. This module will help you to know the daily transactions of the front office desk.
This module will help you to know the job role of each staff who serves the front office desk and the requirement of the role.
Guest registration is one of the first and most lasting impressions on a hotel customer. Guest registration sets the tenor for the stay and is, therefore a critical contact point. This module will help you to understand the procedure of guest registration once he/she arrives at the hotel.
In this module you will learn the etiquettes and grooming standards which are very vital for hospitality industry. Being the first representative of the industry your impression leads to the hotel impression and it's business growth.
This module will explain you about the etiquette and conduct to be followed by the hospitality staff at workplace.
This module will help to understand customer service in hospitality industry. Excellent customer service is vitally important in the hospitality industry. It's the first point of contact, between for example, the hotel guest and the representative of the hotel. It is the first opportunity an establishment gets to impress and create a lasting great impression.
This module will help to understand the techniques of selling on call and highlight the importance of proactive selling on call aligned with the need of customers.
This module will help to understand how to resolve customer service problems.
This module will train you more on front office management and the adherence of resolution guidelines while handling guest complaints
This module will help to understand how to improve customer satisfaction through providing best quality service. An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.
This module will cover the understanding of self discipline, setting goals, time management , anger management, over all self management in personal and professional life to be successful.
This module will help you to learn more about yourself. Carrying out a personal SWOT analysis is an important step towards finding life and career direction.
In this module, you'll learn more on sex or gender discrimination in employment and how to avoid specific discrimination and give women their due respect.
This module aims to make you, understand the importance of health and safety to be followed for in hotels.
In this module you will understand the diet that you need to follow at workplace and cultivate good health habits. This health discipline further will lead to good performance at work.
This module aims to check your understanding of the entire course and evaluate yourself by completing the practice assessments. This learning will prepare you for the final assessments of the course.
A Course Certificate is an official EduBridge credential that confirms that you successfully completed a course on EduBridge India.
Complete all the modules and tests successfully to earn the prestigious certificate from EduBridge.
Pass all required assignments in the course to get badges in our Learner Portal.
Meet the course passing threshold for a cumulative graded course to gain the access to the digital Certificate of Completion* or Certificate of Achievement*.
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